RP Sanjiv Goenka Group

Retail Banking​

Get close to your customers

Impact the moments that matter

Is your digital experience meeting customer expectations?

The growing adoption of digital channels in the wake of the global health crisis presents an incredible opportunity to refashion the banking experience. From driving smarter operations to engaging with consumers on a channel and at a time of their choice, now’s the time to supercharge your digital strategy and create the future of banking.

We combine our process and industry expertise to help you re-engineer your end-to-end operations, rapidly scale processes, and seamlessly pivot to meet the evolving needs of your customers. Our digital-first solutions, backed by Intelligent Automation and the human touch, drive customer delight while ensuring regulatory compliance.

Outcomes delivered

Optimized costs with increased uptake of digital channels

Fraud management and secure compliance practices to meet regulatory mandates such as Know Your Customer (KYC) and Anti-money Laundering (AML)

Rapid complaints resolution for elevated customer service

Firstsource ranked as a Major Contender and a Star Performer

2023 Banking Operations – Service PEAK Assessment

Unlock the power of digital: Explore our offerings

Customer Service

Meet customer needs at every touchpoint to deliver fulfilling experiences.


Fuse analytics-driven collections with professional counseling to lower cost-to-collect rates.

Factoring & Discounting Operations

Create smarter operational processes for end-to-end servicing and elevated customer experience.

Complaint Handling & Remediation

Rapidly resolve customer issues on a channel of choice to improve customer experience and satisfaction.

Compliance & Risk Management

Looking to drive rigorous compliance and minimize risk? Our experts-led compliance practices and digital solutions are here to help.

Analytics & Business Intelligence

Actionable business insights to optimize your commercial finance operations with qualitative alerts, quantitative analysis and predictive analytics.

“Firstsource’s customer management expertise and process excellence skills have added significant value to our business, including reduced cost and improved customer satisfaction.”

Brian Allen

Head of Direct Banking

Explore insights

£130M reduction in risk exposure at UK bank’s invoice finance division

Winning customers – the five challenge areas for traditional and challenger banks

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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