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Retail Banking​
The growing adoption of digital channels in the wake of the global health crisis presents an incredible opportunity to refashion the banking experience. From driving smarter operations to engaging with consumers on a channel and at a time of their choice, now’s the time to supercharge your digital strategy and create the future of banking.
We combine our process and industry expertise to help you re-engineer your end-to-end operations, rapidly scale processes, and seamlessly pivot to meet the evolving needs of your customers. Our digital-first solutions, backed by Intelligent Automation and the human touch, drive customer delight while ensuring regulatory compliance.
“Firstsource’s customer management expertise and process excellence skills have added significant value to our business, including reduced cost and improved customer satisfaction.”
Head of Direct Banking
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Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.
Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.
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