RP Sanjiv Goenka Group

Analytics as a Service​

Analytics services for high-impact decision making

Deep data insights to build strategies, drive change and realize superior outcomes

Drive stellar performance during turbulent times

The biggest roadblock to deriving value from the data coursing through your organization? Harnessing it before it expires.
During these highly uncertain times, ensure that your stakeholders have the right information, at the right time, to power insightful decisions and growth. Our analytics-as-a-service offering spans the entire spectrum – from Advisory to Managed Services.

Explore our offerings

Advisory Services​

Lay the foundation for analytics success by better understanding your customers, driving specific business objectives and assessing impact. Take this a step further with Ops Embedded Consulting to identify opportunities for revenue lift or cost savings. ​

Advisory Services​

Enabling services

Successfully deploy and drive interaction analytics with training and tool set up support. Extend your analytics capabilities further with our staff augmentation and operationalization of analytics engines.

Enabling services

Managed services

Empower your business through continual improvements using interaction analytics, business intelligence, predictive analytics and data management-as-a -service.

Managed services

AI-enabled services

Develop and deploy innovative analytics and automation products – at scale. Automate manual processes using AI/ML for unmatched accuracy and efficiency and drive exceptional customer experiences.

AI-enabled services

Industry solutions

Explore insights

Going beyond traditional customer surveys and performance metrics with voice and speech analytics

A 3-step approach to harnessing the richness of voice data

Stay ahead with Firstsource

Computer Vision

based Intelligent Document Processing (IDP) solution to automate Mailroom operations leveraging AI/ML and Optical Character Recognition

Detractor Predictor Models

analyze large volumes of unstructured customer interactions and pinpoint customers likely to churn

Natural Language Processing (NLP)

based solution for sentiment analysis to derive insights from social media data, leading to better customer understanding and reduced grievances.

Stay ahead with Firstsource

Revenue and volume forecasting using

SARIMA Time Series

to predict revenue and call volumes for next three months

Classification and Prioritization

solution powered by advanced ML algorithms like Support Vector Machines, Random Forest and XG Boost, for predicting customer churn, propensity to purchase and propensity to pay.

Dashboards and visualization

solution to drive cash collections and optimize cost to collect.

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    Eddie Monteiro

    Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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