RP Sanjiv Goenka Group

Technical Support

Turn tech support into the cornerstone of your growth

Achieve flawless product launch and adoption

Single source support for seamless adoption and growth

Lightning fast advancements in technology are compressing launch cycles for new products and features. Whether you are introducing a new app or launching a new platform, we are here to help your users seamlessly onboard by helping them resolve highly technical issues, ensuring smooth adoption and superior retention.

ReducEdTechnical staff visits to customer locations and customer visits to the store

Globally distributed associates to support variable call volumes

Flexible model to scale up and down as needed​

How we do it

FirstCustomer Intelligence (FCI)

Our proprietary customer intelligence tool FCI analyzes customer sentiment, emotions and behaviors to deliver personalized interactions.

Designing an omnichannel strategy to delight today’s multi-channel customers

Explore insights

UK-based media and broadcasting company boosts associate performance with work-at-home model

A 3-step approach to harnessing the richness of voice data

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    Eddie Monteiro

    Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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