Technical Support

Turn tech support into the cornerstone of your growth

Achieve flawless product launch and adoption

Single source support for seamless adoption and growth

Lightning fast advancements in technology are compressing launch cycles for new products and features. Whether you are introducing a new app or launching a new platform, we are here to help your users seamlessly onboard by helping them resolve highly technical issues, ensuring smooth adoption and superior retention.

Reduced technical staff visits to customer locations and customer visits to the store

Globally distributed associates to support variable call volumes

Flexible model to scale up and down as needed​

How we do it

FirstCustomer Intelligence (FCI)

Our proprietary customer intelligence tool FCI analyzes customer sentiment, emotions and behaviors to deliver personalized interactions.

Designing an omnichannel strategy to delight today’s multi-channel customers

Explore insights

Leading online TV service provider improves complaints handling and boost customer satisfaction using advanced analytics

Using text analytics to improve customer experience

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