Single source support for seamless adoption and growth
Lightning fast advancements in technology are compressing launch cycles for new products and features. Whether you are introducing a new app or launching a new platform, we are here to help your users seamlessly onboard by helping them resolve highly technical issues, ensuring smooth adoption and superior retention.
Reduced technical staff visits to customer locations and customer visits to the store
Globally distributed associates to support variable call volumes
Flexible model to scale up and down as needed
How we do it
Voice, text and root cause analysis.
Associate coaching and performance monitoring.
24/7 service for financially and technically vulnerable customers.
Fully secure and compliant cloud-based technology using thin client and VPN.
Quality framework designed to embed client culture in agents.
FirstCustomer Intelligence (FCI)
Our proprietary customer intelligence tool FCI analyzes customer sentiment, emotions and behaviors to deliver personalized interactions.