Cards & Lending

Maximize customer outcomes

Digital collections solutions to minimize losses

Better understand customer needs and tailor solutions

In the face of growing unemployment in the wake of COVID-19, analysts expect customers’ ability to repay their debt to be significantly impacted. Leveraging digital collections solutions to drive operational speed, agility and empathetic customer engagement will be key to success.

Our hybrid approach to recovery marries Intelligent Automation with professional and compassionate counseling, optimizing both customer satisfaction and recovery.

Empathetic and targeted borrower outreach programs

A nurturing training approach to improve associate performance with best-in-class insights

Positive borrower experience with quality monitoring and voice analytics

Rigorous compliance by a team of domain experts

Stay ahead with Firstsource

Global top 25
collections company

More than 2 decades of experience

Over 1600
collections professionals

Scalable
and flexible delivery model

Customized
on-shore, off-shore and digital staffing options

Top 25
Global collections company

2 decades
of experience

1600+
collections professionals

Scalable
and flexible delivery model

Customized
on-shore, off-shore and digital staffing options

Outcomes delivered

Exponential gains in resolution and recovery rates -

2X to 4X traditional recovery

traditional recovery

Cost to collect rates as low as

3-4%

Safe and sound compliance practices and processes

Non-intrusive self-serve solution leading to exceptional customer experience & satisfaction

Trusted collections partners to Fortune 500 and FTSE 100 companies

Talk to us

We’d love to hear about your current business needs and where you’re headed.

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