RP Sanjiv Goenka Group

Cards & Lending

Maximize customer outcomes

Digital collections solutions to minimize losses

Better understand customer needs and tailor solutions

In the face of growing unemployment in the wake of COVID-19, analysts expect customers’ ability to repay their debt to be significantly impacted. Leveraging digital collections solutions to drive operational speed, agility and empathetic customer engagement will be key to success.

Our hybrid approach to recovery marries Intelligent Automation with professional and compassionate counseling, optimizing both customer satisfaction and recovery.

Empathetic and targeted borrower outreach programs

A nurturing training approach to improve associate performance with best-in-class insights

Positive borrower experience with quality monitoring and voice analytics

Rigorous compliance by a team of domain experts

Stay ahead with Firstsource

Global top  25
collections company
More than  2 decades of experience
Over  1600
collections professionals
and flexible delivery model
on-shore, off-shore and digital staffing options
 Top 25
Global collections company
 2 decades
of experience
collections professionals
and flexible delivery model
on-shore, off-shore and digital staffing options

Outcomes delivered

Exponential gains in resolution and recovery rates - 2X to 4X traditional recovery

Cost to collect rates as low as


Safe and sound compliance practices and processes

Non-intrusive self-serve solution leading to exceptional customer experience & satisfaction

Explore insights

Collections of the future – A study by Everest Group

5 New Year’s resolutions for debt collection

3 ways to create a holistic customer experience in debt collection

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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