RP Sanjiv Goenka Group

Cards & Lending

Maximize customer outcomes

Digital collections solutions to minimize losses

Better understand customer needs and tailor solutions

In the face of growing unemployment in the wake of COVID-19, analysts expect customers’ ability to repay their debt to be significantly impacted. Leveraging digital collections solutions to drive operational speed, agility and empathetic customer engagement will be key to success.

Our hybrid approach to recovery marries Intelligent Automation with professional and compassionate counseling, optimizing both customer satisfaction and recovery.

Empathetic and targeted borrower outreach programs

A nurturing training approach to improve associate performance with best-in-class insights

Positive borrower experience with quality monitoring and voice analytics

Rigorous compliance by a team of domain experts

Stay ahead with Firstsource

Global top  25
collections company
More than  2 decades of experience
Over  1600
collections professionals
Scalable
and flexible delivery model
Customized
on-shore, off-shore and digital staffing options
 Top 25
Global collections company
 2 decades
of experience
 1600+
collections professionals
Scalable
and flexible delivery model
Customized
on-shore, off-shore and digital staffing options

Outcomes delivered

Exponential gains in resolution and recovery rates - 2X to 4X traditional recovery

Cost to collect rates as low as

3-4%

Safe and sound compliance practices and processes

Non-intrusive self-serve solution leading to exceptional customer experience & satisfaction

Collections of the future – A study by Everest Group

Explore insights

Who wins in Collections – the tortoise or the hare?

Top US credit card provider sees 100% increase in potential collections in the top decile

How to address CFPB Regulation F compliance: A step-by-step guide

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    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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