Cards & Lending

Maximize customer outcomes

Digital collections solutions to minimize losses

Better understand customer needs and tailor solutions

In the face of growing unemployment in the wake of COVID-19, analysts expect customers’ ability to repay their debt to be significantly impacted. Leveraging digital collections solutions to drive operational speed, agility and empathetic customer engagement will be key to success.

Our hybrid approach to recovery marries Intelligent Automation with professional and compassionate counseling, optimizing both customer satisfaction and recovery.

Empathetic and targeted borrower outreach programs

A nurturing training approach to improve associate performance with best-in-class insights

Positive borrower experience with quality monitoring and voice analytics

Rigorous compliance by a team of domain experts

Stay ahead with Firstsource

Global top 25
collections company

More than 2 decades of experience

Over 1600
collections professionals

Scalable
and flexible delivery model

Customized
on-shore, off-shore and digital staffing options

Top 25
Global collections company

2 decades
of experience

1600+
collections professionals

Scalable
and flexible delivery model

Customized
on-shore, off-shore and digital staffing options

Outcomes delivered

Exponential gains in resolution and recovery rates -

2X to 4X traditional recovery

traditional recovery

Cost to collect rates as low as

3-4%

Safe and sound compliance practices and processes

Non-intrusive self-serve solution leading to exceptional customer experience & satisfaction

A guide to transitioning to a Digital Collections model

Explore insights

Top US credit card provider sees 100% increase in potential collections in the top decile

The increasingly digital consumer – Implications and strategies for the collections industry

Debt counseling leading to a 120% improvement in debt recovery on student loans

Collections of the future – A study by Everest Group

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