First, we thoroughly understand your brand and products. Next, we create customer personas that allow us to tailor the acquisition strategy by persona, driving a better customer experience as well as a higher conversion rate.
DECC offers omnichannel support – from voice to email, text, social media and chat, reducing customer effort and optimizing engagement. Customers can move effortlessly between channels and our associates provide seamless and connected service leveraging our Unified Omnichannel Desktop and Next Best Actions. The result: enhanced associate efficiency and productivity and customer satisfaction.
We help you deliver delightful experiences across the customer journey, identifying evolving customer needs and resolving issues to build strong relationships that last a lifetime. Analytical insights from our proprietary customer intelligence solutions proactively identify sings of churn, allowing us to provide tailored offers designed to increase retention and reduce churn.
As a pioneer in digital collections, we integrate automation and Artificial Intelligence (AI) with an empathetic collections approach, ensuring compliance, elevating customer experience and enhancing recovery.