RP Sanjiv Goenka Group

Medical Devices

Strengthen patient relationships with digital-first solutions

Seamlessly scale sales and patient experience

Blend Intelligent Automation with omnichannel engagement

While the medical devices market continues to expand at a rapid clip, increasing regulatory burden and evolving customer expectations pose significant challenges.

We help medical device and DME companies drive the future of healthcare. On the one hand, our end-to-end Revenue Cycle Management (RCM) solutions leverage Intelligent Automation to reimagine Order Processing and Billing, Insurance, Patient Self-pay and Receivables Management. On the other, our Digitally Enabled Contact Center (DECC) empowers associates with a Unified Omnichannel Desktop and Next Best Actions to elevate the patient experience.

Services

Order Management

We offer end-to end digitally enabled solutions and services – from demand planning to order execution – so you can focus on your core business.

Revenue Cycle Management

Our digital-first RCM solutions span the cash-to-order value chain, from preauthorization approvals and claims submission to collecting patient co-pays. The result: lower claim denials and higher revenue realization.

Customer Service

Our Digitally Enabled Contact Center (DECC) drives contextual omnichannel patient engagement, elevating customer satisfaction, experience and retention.

Product Quality Complaints

We offer FDA compliant product complaint handling services by integrating digital workflows with the human touch.

Platform-based solutions

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Remote Patient Monitoring

As telehealth grows exponentially in the wake of COVID, our services help you increase adoption and usage of medical devices. Our Omnichannel Patient platform and care management services help you monitor patient reported outcomes in real time and engage with them, taking you closer to your goal of delivering value-based care.

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Patient Self-Pay Digital Solution

Maximize efficiencies, reduce manual intervention and improve cash collections with our digital self-pay solution. Help patients identify how they want to pay and schedule a payment plan that works best for them.

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Automated Data Intake

Our AI-enabled data intake and processing platform reimagines document-based transaction processing through intelligent classification, extraction and processing. It uses pattern recognition and automatically triggers workflows. The platform enables digital data flow, increasing efficiencies and reducing the time to insights.

Firstsource delivers $20M in annual savings for a PE-backed healthcare organization

Stay ahead with Firstsource

Digital Intake
Reduce manual intervention and boost accuracy and efficiency

Rigorous Security
For patient privacy and compliance

Intelligent Automation
Enhance agility & scalability for faster time to market

Explore insights

Remote Patient Monitoring and Telehealth Services: Delivering care where and when it’s needed

Using remote patient monitoring to improve cardiac care: A 9-point checklist

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    Eddie Monteiro

    Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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