Medical Devices

Strengthen patient relationships with digital-first solutions

Seamlessly scale sales and patient experience

Blend Intelligent Automation with omnichannel engagement

While the medical devices market continues to expand at a rapid clip, increasing regulatory burden and evolving customer expectations pose significant challenges.
We help medical device and DME companies drive the future of healthcare. On the one hand, our end-to-end Revenue Cycle Management (RCM) solutions leverage Intelligent Automation to reimagine Order Processing and Billing, Insurance, Patient Self-pay and Receivables Management. On the other, our Digitally Enabled Contact Center (DECC) empowers associates with a Unified Omnichannel Desktop and Next Best Actions to elevate the patient experience.

Services

Order Management

We offer end-to end digitally enabled solutions and services – from demand planning to order execution – so you can focus on your core business.

Revenue Cycle Management

Our digital-first RCM solutions span the cash-to-order value chain, from preauthorization approvals and claims submission to collecting patient co-pays. The result: lower claim denials and higher revenue realization.

Customer Service

Our Digitally Enabled Contact Center (DECC) drives contextual omnichannel patient engagement, elevating customer satisfaction, experience and retention.

Product Quality Complaints

We offer FDA compliant product complaint handling services by integrating digital workflows with the human touch.

Platform-based solutions

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Remote Patient Monitoring

As telehealth grows exponentially in the wake of COVID, our services help you increase adoption and usage of medical devices. Our Omnichannel Patient platform and care management services help you monitor patient reported outcomes in real time and engage with them, taking you closer to your goal of delivering value-based care.

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Patient Self-Pay Digital Solution

Maximize efficiencies, reduce manual intervention and improve cash collections with our digital self-pay solution. Help patients identify how they want to pay and schedule a payment plan that works best for them.

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Automated Data Intake

Our AI-enabled data intake and processing platform reimagines document-based transaction processing through intelligent classification, extraction and processing. It uses pattern recognition and automatically triggers workflows. The platform enables digital data flow, increasing efficiencies and reducing the time to insights.

PE-backed healthcare business creates $20 Million EBITDA impact across multiple lines-of-business and geographies

Stay ahead with Firstsource

Digital Intake
Reduce manual intervention and boost accuracy and efficiency

Rigorous Security
For patient privacy and compliance

Intelligent Automation
Enhance agility & scalability for faster time to market

Explore insights

Remote Patient Monitoring and Telehealth Services: Delivering care where and when it’s needed

Using remote patient monitoring to improve cardiac care: A 9-point checklist

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