RP Sanjiv Goenka Group

Firstsource Solutions Launches AI Platform - FirstSenseAI

Leveraging ‘human-centric AI’ to help companies transform
customer experience and operations

Smart Tech

Human Touch

Stronger revenue, faster return, more efficient ops – that’s what happens when smart tech meets the right talent. Best of all, your teams and your customers get the experience they deserve, seamlessly, reliably.

Firstsource is a digital-forward, people-first business process solutions company. We help businesses do more by bringing together the perfect mix of latest technologies, human capabilities and industry expertise. Trusted by global brands, niche players and start-ups to fuel their digital transformation, we bring great customer experiences to life.

Explore our solutions

AI and ML

AI and ML

Collections

Collections

Consulting

Consulting

Customer Experience

Customer Experience

Digital Platforms and Technologies

Digital Platforms and Technologies

IT Services

IT Services and Solutions

Trust and Safety

Trust and Safety

Fraud and management

Fraud and Financial Crime

Perspectives

Point of View

Point of View

How AI can Steer a Stronger Future for Auto Finance

Isn’t it amazing how quickly Artificial Intelligence (AI) has gone from the stuff of science fiction to part of our everyday lives?

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Analyst Report

Analyst Report

Everest Peak Matrix – Banking Operations Services

Providers are differentiating themselves by offering as-a-service models and focusing on digital transformation

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Point of View

Point of View

The New CX Realism: Transforming Customer Service in the real world

When CX initiatives fail, it’s usually because the visions don’t come with an action plan that tackles the real-world obstacles to change

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Analyst Report

Analyst Report

Everest Peak Matrix – Healthcare Payer Operations

The healthcare industry is characterized by rapid changes and constant evolution, making it crucial for organizations…

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Research Report

Research Report

The 5 elephants of business transformation

We surveyed 120 executives who’ve led and designed business transformation initiatives at large companies

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Building customer delight using AI

Podcast

Building customer delight using AI

Our CDO talks about how the organization is leveraging AI’s role in creating delightful customer journeys

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Over 150 global businesses trust us to build
digital experiences that drive results

Case studies

Case Study
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Making headlines

Awards

CSA & ESG Score

  • Reflecting our commitment to sustainability principles in 2023, we have received a rating of 62 (CSA & ESG score) out of 100 in our very first global submission.

Sustainability Yearbook Member

  • Included in the top 15% across all industries.

  • Recognised for our Global Sustainability efforts in 2023, across 9,400 companies that participated in the S&P Global Corporate Sustainability Assessment.

Ecovadis

  • Awarded Bronze badge by Ecovadis for our sustainability efforts in 2023

Join Firstsource

Bring your big ideas and dreams. We ensure that the work is engaging, our culture is empowering and the learning opportunities are enriching.

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