Education Technology Services

Accelerate growth by innovating the learner experience

Pave the way to the future of institutions

Build student engagement and enrollment, improve experience and retention

According to industry experts, the education technology market size is reckoned to witness a double-digit CAGR over the next few years. Also, edtechs exploded when the pandemic forced students globally to leave the comfort of classrooms. With students returning to schools, edtechs need to continue to add and retain their user base. How? The answer lies in hyper personalization.

Our Educational Technology Services backed by analytics, AI and machine learning focusses on hyper personalized engagement over the lifetime of the learner. This equips you with next-gen technologies and solutions that help you drive scalability.

Our clients love us because we bring a unique set of capabilities to the table – diverse domain expertise, technology know-how and in-depth process understanding. You can now make the most of this powerful combination to stay ahead in a competitive landscape and successfully monetize growth opportunities, using our Education Technology Services.

Unlock the power of Education Technology Services:
Explore our offerings


Define target operating model, align market entry strategy and deployment with business objectives to create measurable impact.

Our services help you identify challenges and design right-fit solutions to deliver high-impact digital education.

Customer Experience

Create personalized omnichannel experiences with our next-gen Digitally Empowered Contact Center (DECC).

The offering combines the best of what humans and technology have to offer across the student and instructor lifecycle – acquisition, onboarding, engagement and retention.

Content Engineering and Support

Deliver next-gen educational solutions for improved user engagement and learning.

We develop student-centric solutions for delivering learning effectively through platform development, adaptive learning, analytics and content — production, conversion and management.

Intelligent Back Office Solutions

Improve outcomes, support decision-making, enhance effectiveness and control costs.

We provide a host of Intelligent Back-Office solutions including digital mailroom, intelligent process automation and data capture  – so your people can do more – across functions such as procurement, finance and accounting, payroll and supply chain.

Bringing together the technology, tools and people
for an enriching learning experience

Leverage our end-to-end solutions to streamline a wide gamut of functions — from learner acquisition to reinventing learner experience, digital content production, and delivering exceptional learner support with unmatched agility.

Learner Acquisition

  • Lead generation – capture user activity on websites
  • Outreach based on target learner personas
  • Lead qualification

Enrollment Management

  • Learner application management – prospect to enrollment
  • Learner communication – cohort timelines, university requirements

Content Operations

  • Content production and localization
  • Nearshore captive instructional design center

Contactless, Integrated Support Platform

  • Unified Omnichannel Desktop for seamless transfer of requests from voice to email, text, social media and chat
  • 360-degree view of customer interactions with Next Best Action for improved acquisition and retention
  • Learner support – onboarding to placement
  • Learner engagement analytics

Stay ahead with Firstsource

2 Billion

back office transactions

3.1 Million

web chats

3.7 Million

email responses

200 Million

customer interactions

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