RP Sanjiv Goenka Group

EdTech

It’s Learning for Life

Give learners more opportunities to commit to education with you ….

Separating Core vs. Surround: Factors for Success in EdTech


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Build a lifetime of learning

What’s more important than the total success of a learner on your platform? For you, nothing. Creating cutting-edge content and supporting your learners throughout their knowledge-growing journey is what you live and breathe. It’s what you’re best at.

So why wouldn’t you invest all your resources there? That means optimizing more than just a student’s time in the virtual classroom. It’s giving them more moments where they can choose you. It’s an experience with multiple ways to focus on learning. It’s guiding them to success through commitment.

Firstsource can manage it all for you by using cutting edge technologies and analytics tools to build personalized support across the learning lifecycle – from acquisition and onboarding, to engagement and experience, to retention and success. Our experience stretches across collective and individual student journeys to bring both a data-driven and cost-effective experience to your learners.

Students meet their lifelong learning objectives.  You earn a lifetime of value on your investment.

Focus on what you do best – educational content and delivery for your learners – and let Firstsource handle the rest, your students meet their lifelong learning objectives, and you’ll receive super-charged returns on your investment.

Define the problem, design the student experience and measure it all.

We help you identify what matters most to your students and deliver personalized experiences while simplifying processes and optimizing cost.

Learner Experience

Create personalized omnichannel experiences with our next-gen Digitally Empowered Customer Experience

Our offerings combine the best of what humans and technology have to offer across the student and instructor lifecycle – pre-enrollment, admissions, onboarding, engagement and retention.

Content Engineering and Support

Deliver next-gen educational solutions for improved user engagement and learning.

We develop student-centric solutions for delivering learning effectively through instructional design, platform development, learner analytics and content — production, conversion and management.

Intelligent Back Office Solutions

Improve outcomes, support decision-making, enhance effectiveness and control costs.

Our Intelligent Back-Office solutions include digital mailroom, intelligent process automation and data capture – so your teams can do more – across functions such as marketing, registration, procurement, finance and accounting, payroll and supply chain.

Firstsource EdTech Advisory Board

Our EdTech advisory board is comprised of eminent, credible and distinguished experts in the education technology space helping us build strategies to reimagine learning experiences.

Privileged to have the valued counsel of EdTech thought leaders

Firstsource EdTech Advisory Board

Our EdTech advisory board is comprised of eminent, credible and distinguished experts in the education technology space helping us build strategies to reimagine learning experiences.

Privileged to have the valued counsel of EdTech thought leaders.

Alan Greenberg

Alan Greenberg

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Susan Aldridge

Susan Aldridge

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Geetha Krishnan

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Eddie Monteiro

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Firstsource EdTech Advisory Board

Our EdTech advisory board is comprised of eminent, credible and distinguished experts in the education technology space helping us build strategies to reimagine learning experiences.

Privileged to have the valued counsel of EdTech thought leaders

Alan Greenberg
Susan Aldridge
Geetha Krishnan

An accelerated learner experience

We’ve worked with thousands of students and have the know-how to design best-practice pathways for all groups of learners. But instead, we focus on the individual student’s journey with a data-driven and cost-effective experience, using the latest technology and analytics to deliver personalized support across the learner lifecycle.

Marketing Operations

  • Content marketing
  • Campaign optimization & analytics
  • Social media operations
  • Vendor onboarding
  • Brand safety

Learner Acquisition

  • Lead generation – capture user activity on websites
  • Outreach based on target learner personas
  • Lead qualification
  • Learner application management – prospect to enrollment
  • Learner communication – cohort timelines, university requirements

Content Operations

  • Content production and localization
  • Instructional design services
  • Content transformation
  • Learning technology services

Learner Care

  • Unified Omnichannel Desktop for seamless transfer of requests from voice to email, text, social media and chat
  • 360-degree view of customer interactions with Next Best Action for improved acquisition and retention
  • Learner support – onboarding to placement
  • Learner engagement analytics

Empathetic Collections

  • Use data and analytics to formulate targeted engagement strategies based on your customers’ profiles and aging buckets
  • Engage your customers when and where they want
  • Empower borrowers to design their own payment solutions based on their changing financial situation

A world-class team with rich Ed-tech experience

Delivering success

50% Acceleration in the efficiency of the hiring ramp by identification of learning pathways and on ramp assessment.
$1M

Targeted incremental revenue over three years for premium global magazine through reduced churn, effective upselling and persona based marketing.
2.94M

Volume of pages processed for leading online and offline publishers in terms of content creation, upgradation and data conversions.

$7M recovered in charged-off debt puts university students back on course

case_study

Stay ahead with Firstsource

2 Billion

back office transactions

3.1 Million

web chats

3.7 Million

email responses

200 Million

customer interactions

Transforming Digital Education

Explore insights

Metaverse – the next generation classroom

How higher ed can seize the digital learning revolution
Thinking like a tech company

Using smart technology to redesign the student experience

How EdTech is reshaping the learning experience

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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