Education Technology Services
Accelerate growth by innovating the learner experience
Build student engagement and enrollment, improve experience and retention
According to industry experts, the education technology market size is reckoned to witness a double-digit CAGR over the next few years. Also, EdTechs exploded when the pandemic forced students globally to leave the comfort of classrooms. With students returning to schools, EdTechs need to continue to add and retain their user base. How? The answer lies in hyper personalization.
Our Educational Technology Services backed by analytics, AI and machine learning focusses on hyper personalized engagement over the lifetime of the learner. This equips you with next-gen technologies and solutions that help you drive scalability.
Our clients love us because we bring a unique set of capabilities to the table – diverse domain expertise, technology know-how and in-depth process understanding. You can now make the most of this powerful combination to stay ahead in a competitive landscape and successfully monetize growth opportunities, using our Education Technology Services.
Unlock the power of Education Technology Services:
Explore our offerings
Consulting
Define target operating model, align market entry strategy and deployment with business objectives to create measurable impact.
Our services help you identify challenges and design right-fit solutions to deliver high-impact digital education.
Customer Experience
Create personalized omnichannel experiences with our next-gen Digitally Empowered Contact Center (DECC).
The offering combines the best of what humans and technology have to offer across the student and instructor lifecycle – acquisition, onboarding, engagement and retention.
Content Engineering and Support
Deliver next-gen educational solutions for improved user engagement and learning.
We develop student-centric solutions for delivering learning effectively through platform development, adaptive learning, analytics and content — production, conversion and management.
Intelligent Back Office Solutions
Improve outcomes, support decision-making, enhance effectiveness and control costs.
We provide a host of Intelligent Back-Office solutions including digital mailroom, intelligent process automation and data capture – so your people can do more – across functions such as procurement, finance and accounting, payroll and supply chain.
Firstsource EdTech Advisory Board
Our EdTech advisory board is comprised of eminent, credible and distinguished experts in the education technology space helping us build strategies to reimagine learning experiences.
Privileged to have the valued counsel of EdTech thought leaders
Firstsource EdTech Advisory Board
Our EdTech advisory board is comprised of eminent, credible and distinguished experts in the education technology space helping us build strategies to reimagine learning experiences.
Privileged to have the valued counsel of EdTech thought leaders
Alan Greenberg
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Susan Aldridge
View bio
Geetha Krishnan
View bio
Eddie Monteiro
View bio
Firstsource EdTech Advisory Board
Our EdTech advisory board is comprised of eminent, credible and distinguished experts in the education technology space helping us build strategies to reimagine learning experiences.
Privileged to have the valued counsel of EdTech thought leaders
Bringing together the technology, tools and people
for an enriching learning experience
Leverage our end-to-end solutions to streamline a wide gamut of functions — from learner acquisition to reinventing learner experience, digital content production, and delivering exceptional learner support with unmatched agility.
Learner Acquisition
- Lead generation – capture user activity on websites
- Outreach based on target learner personas
- Lead qualification
Enrollment Management
- Learner application management – prospect to enrollment
- Learner communication – cohort timelines, university requirements
Content Operations
- Content production and localization
- Nearshore captive instructional design center
Contactless, Integrated Support Platform
- Unified Omnichannel Desktop for seamless transfer of requests from voice to email, text, social media and chat
- 360-degree view of customer interactions with Next Best Action for improved acquisition and retention
- Learner support – onboarding to placement
- Learner engagement analytics
Empathetic Collections
- Use data and analytics to formulate targeted engagement strategies based on your customers’ profiles and aging buckets.
- Engage your customers when and where they want.
- Empower borrowers to design their own payment solutions based on their changing financial situation.
A world-class team with rich Ed-tech experience
Delivering success
Targeted incremental revenue over three years for premium global magazine through reduced churn, effective upselling and persona based marketing.
Volume of pages processed for leading online and offline publishers in terms of content creation, upgradation and data conversions.
50%
$1M
$2.94M
25%
30%
$1M
99.5%
Stay ahead with Firstsource
2 Billion
back office transactions
3.1 Million
web chats
3.7 Million
email responses
200 Million
customer interactions
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