RP Sanjiv Goenka Group


Education Technology (EdTech) Solutions and Services

Give learners more opportunities to commit to education with you ….
Separating Core vs. Surround: Factors for Success in EdTech

Build a lifetime of learning

What’s more important than the total success of a learner on your platform? For you, nothing. Creating cutting-edge content and supporting your learners throughout their knowledge-growing journey is what you live and breathe. It’s what you’re best at.

So why wouldn’t you invest all your resources there? That means optimizing more than just a student’s time in the virtual classroom. It’s giving them more moments where they can choose you. It’s an experience with multiple ways to focus on learning. It’s guiding them to success through commitment.

Using cutting edge education technology solutions including analytical tools,  Firstsource can manage it all for you to build personalized support across the learning lifecycle – from acquisition and onboarding, to engagement and experience, to retention and success. Our experience stretches across collective and individual student journeys to bring both a data-driven and cost-effective experience to your learners.

Students meet their lifelong learning objectives.  You earn a lifetime of value on your investment.

Focus on what you do best – educational content and delivery for your learners – and let Firstsource handle the rest, your students meet their lifelong learning objectives, and you’ll receive super-charged returns on your investment.

Define the problem, design the student experience and measure it all.

We help you identify what matters most to your students and deliver personalized experiences while simplifying processes and optimizing cost.

Learner Experience

Create personalized omnichannel experiences with our next-gen Digitally Empowered Customer Experience

Our offerings combine the best of what humans and technology have to offer across the student and instructor lifecycle – pre-enrollment, admissions, onboarding, engagement and retention.

Content Engineering and Support

Deliver next-gen educational technology solutions for improved user engagement and learning.

We develop student-centric solutions for delivering learning effectively through instructional design, platform development, learner analytics and content — production, conversion and management.

Improve outcomes, support decision-making, enhance effectiveness and control costs.

Our Intelligent Back-Office solutions include digital mailroom, intelligent process automation and data capture – so your teams can do more – across functions such as marketing, registration, procurement, finance and accounting, payroll and supply chain.

An accelerated learner experience

We’ve worked with thousands of students and have the know-how to design best-practice pathways for all groups of learners. But instead, we focus on the individual student’s journey with a data-driven and cost-effective experience, using the latest technology and analytics to deliver personalized support across the learner lifecycle.

Marketing Operations

  • Content marketing
  • Campaign optimization & analytics
  • Social media operations
  • Vendor onboarding
  • Brand safety

Learner Acquisition

  • Lead generation – capture user activity on websites
  • Outreach based on target learner personas
  • Lead qualification
  • Learner application management – prospect to enrollment
  • Learner communication – cohort timelines, university requirements

Content Operations

  • Content production and localization
  • Instructional design services
  • Content transformation
  • Learning technology services

Learner Care

  • Unified Omnichannel Desktop for seamless transfer of requests from voice to email, text, social media and chat
  • 360-degree view of customer interactions with Next Best Action for improved acquisition and retention
  • Learner support – onboarding to placement
  • Learner engagement analytics

Empathetic Collections

  • Use data and analytics to formulate targeted engagement strategies based on your customers’ profiles and aging buckets
  • Engage your customers when and where they want
  • Empower borrowers to design their own payment solutions based on their changing financial situation

Delivering success

$7M recovered in charged-off debt puts university students back on course


Stay ahead with Firstsource

2 Billion

back office transactions

3.1 Million

web chats

3.7 Million

email responses

200 Million

customer interactions

Transforming Digital Education

Explore insights

Using smart technology to redesign the student experience

How EdTech is reshaping the learning experience

The power and promise of high-quality online learning

Let’s get started

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