RP Sanjiv Goenka Group

Education Technology Services

Accelerate growth by innovating the learner experience

Pave the way to the future of institutions

Build student engagement and enrollment, improve experience and retention

According to industry experts, the education technology market size is reckoned to witness a double-digit CAGR over the next few years. Also, EdTechs exploded when the pandemic forced students globally to leave the comfort of classrooms. With students returning to schools, EdTechs need to continue to add and retain their user base. How? The answer lies in hyper personalization.

Our Educational Technology Services backed by analytics, AI and machine learning focusses on hyper personalized engagement over the lifetime of the learner. This equips you with next-gen technologies and solutions that help you drive scalability.

Our clients love us because we bring a unique set of capabilities to the table – diverse domain expertise, technology know-how and in-depth process understanding. You can now make the most of this powerful combination to stay ahead in a competitive landscape and successfully monetize growth opportunities, using our Education Technology Services.

Unlock the power of Education Technology Services:
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Define target operating model, align market entry strategy and deployment with business objectives to create measurable impact.

Our services help you identify challenges and design right-fit solutions to deliver high-impact digital education.

Customer Experience

Create personalized omnichannel experiences with our next-gen Digitally Empowered Contact Center (DECC).

The offering combines the best of what humans and technology have to offer across the student and instructor lifecycle – acquisition, onboarding, engagement and retention.

Content Engineering and Support

Deliver next-gen educational solutions for improved user engagement and learning.

We develop student-centric solutions for delivering learning effectively through platform development, adaptive learning, analytics and content — production, conversion and management.

Intelligent Back Office Solutions

Improve outcomes, support decision-making, enhance effectiveness and control costs.

We provide a host of Intelligent Back-Office solutions including digital mailroom, intelligent process automation and data capture  – so your people can do more – across functions such as procurement, finance and accounting, payroll and supply chain.

Firstsource EdTech Advisory Board

Our EdTech advisory board is comprised of eminent, credible and distinguished experts in the education technology space helping us build strategies to reimagine learning experiences.

Privileged to have the valued counsel of EdTech thought leaders

Firstsource EdTech Advisory Board

Our EdTech advisory board is comprised of eminent, credible and distinguished experts in the education technology space helping us build strategies to reimagine learning experiences.

Privileged to have the valued counsel of EdTech thought leaders

Alan Greenberg

Alan Greenberg

View bio

Susan Aldridge

Susan Aldridge

View bio

Geetha Krishnan

View bio

Eddie Monteiro

View bio

Firstsource EdTech Advisory Board

Our EdTech advisory board is comprised of eminent, credible and distinguished experts in the education technology space helping us build strategies to reimagine learning experiences.

Privileged to have the valued counsel of EdTech thought leaders

Alan Greenberg
Susan Aldridge
Geetha Krishnan

Bringing together the technology, tools and people
for an enriching learning experience

Leverage our end-to-end solutions to streamline a wide gamut of functions — from learner acquisition to reinventing learner experience, digital content production, and delivering exceptional learner support with unmatched agility.

Learner Acquisition

  • Lead generation – capture user activity on websites
  • Outreach based on target learner personas
  • Lead qualification

Enrollment Management

  • Learner application management – prospect to enrollment
  • Learner communication – cohort timelines, university requirements

Content Operations

  • Content production and localization
  • Nearshore captive instructional design center

Contactless, Integrated Support Platform

  • Unified Omnichannel Desktop for seamless transfer of requests from voice to email, text, social media and chat
  • 360-degree view of customer interactions with Next Best Action for improved acquisition and retention
  • Learner support – onboarding to placement
  • Learner engagement analytics

Empathetic Collections

  • Use data and analytics to formulate targeted engagement strategies based on your customers’ profiles and aging buckets.
  • Engage your customers when and where they want.
  • Empower borrowers to design their own payment solutions based on their changing financial situation.

A world-class team with rich Ed-tech experience

Delivering success

50% Acceleration in the efficiency of the hiring ramp by identification of learning pathways and on ramp assessment.

Targeted incremental revenue over three years for premium global magazine through reduced churn, effective upselling and persona based marketing.

Volume of pages processed for leading online and offline publishers in terms of content creation, upgradation and data conversions.

Stay ahead with Firstsource

2 Billion

back office transactions

3.1 Million

web chats

3.7 Million

email responses

200 Million

customer interactions

Explore insights

Metaverse – the next generation classroom

How higher ed can seize the digital learning revolution
Thinking like a tech company

Using smart technology to redesign the student experience

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    Eddie Monteiro

    Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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