Expert advice and effective content moderation solutions
By blending the very best talent and technology, we’ll help you mitigate risk, simplify compliance, streamline Trust and Safety operations, and build brand trust.
No-compromise security. At scale
Talent
Firstsource experts have led Trust & Safety teams across the globe. They know what it takes to define policies and optimize playbooks. And they’ll hit the ground running, strengthening your detection and prevention practices across all web formats.
Steeped in local linguistic and cultural understanding, our global team of moderators work alongside state-of-the-art technologies to boost accuracy, remove bias, and enforce your safety protocols. Our inspirational wellness program ensures that the people keeping you safe are happy, healthy, and proactive.
Technology
Our industry-leading approach to workflow automation and advanced tooling ensures that misinformation or potentially malicious content is detected and addressed in real-time. Â And our predictive analytics enable us to spot trends and get ahead of potential breaches before they happen.
We’ll refine and train your ML classifier models so you get more value and quality decisions from investments in automation
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Operational excellence
Our blend of human and technological expertise brings new rigor to your Trust and Safety operations. You can be confident of outstanding outcomes that tick all your global compliance boxes.
Robust quality tracking creates a feedback loop that ensures consistent efficiency gains. We consistently exceed SLAs and deliver cost savings of between 15-25%. What’s more, you only pay for results.
Our rigorous content monitoring process
Audit
Redesign
Review
Adapt
Comprehensive online protection
End-to-end Trust and Safety solutions that span all use cases and industries:
Violent and criminal behavior
- Dangerous/criminal organizations and activity
- Extremism
- Threatening or violent content
- Human and sexual exploitation
- Images of illegal/non-consensual sex acts
- Child abuse and nudity
Illegal or regulated goods and services
- Weapons
- Drugs
- Alcohol and tobacco
- Gaming and gambling
Offensive and objectionable content
- Slurs related to race, religion, and/or sexual orientation
- Graphic or violent material
- Nudity and pornography
User safety
- Misinformation
- Frauds and scams
- Content displaying or encouraging self-harm
- Harassment and bullying
Scaled abuse
- Spam
- Malware
- Inauthentic behavior
Deceptive and fraudulent behavior
- Fraud
- Impersonation
- Threats to cybersecurity
- Intellectual property/copywrite infringement
- Defamation
- Fake reviews
Community-specific rules
- Format deviations
- Content that fails to comply with restrictions and limitations
- Transaction rule-breaking
- Privacy and data protection abuse
- Trust & Safety subject matter expertise and experience
- Global scale and local understanding
- Human moderation, content labelling, and QA
- Automated workflows and predictive analytics
Why Firstsource?
A Trusted partner for online security
Turn your approach to Trust & Safety into a competitive advantage with Firstsource:
- Operational excellence and cost savings of 15-25%
- Adherence to regulatory compliance
- Bespoke reporting and dashboard
- A happy, healthy, motivated workforce
Talk to us
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