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RP Sanjiv Goenka Group

Receivables Management​

Reimagine the financial experience

Fast track payments while maintaining the focus on patients

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Design digitally-led experiences to enhance outcomes

Growing complexities in today’s Healthcare finance arena are becoming the primary source of concern for hospital executives. Make paying for Healthcare easier for your patients while simplifying the financial processes for your staff. Prevent revenue leakage and maximize your net revenue by providing patients with a seamless digital experience that appeals to their personal preferences. Choosing a partner with rich domain expertise and advanced digital solutions allows you to stay ahead of your financial challenges. At Firstsource, we strive to create customized solutions that meet your needs and those of your patients. Our spirited collaborations not only solve your business problems but also create long-lasting relationships with your communities.
  • Payer billing and follow up
  • Legacy AR work out
  • Self-pay early out
  • Insurance early out
  • Third party liability and workers’ comp
  • Out-of-state Medicaid enrollment and billing
  • Denial prevention and resolution with proprietary tool MPrevent℠
  • FirstCustomerIntelligence (FCI) voice analytics tool
  • Propensity to pay scoring tool
  • Digital patient engagement with proprietary tool MGagement℠

Explore our cloud enabled receivables management solutions

Patient Engagement Portal

Take an omnichannel approach to communicating with patients. Boost engagement levels and improve the patient financial experience

Receivables Workflow Platform

Deploy a unified console for associates to seamlessly mange omnichannel communication and collect customer payments.

Outcomes delivered

Enhanced patient
satisfaction

Improved
net revenue

Increased
self-service

Stronger bottom
line

Outcomes delivered

Enhanced patient
satisfaction

Improved
net revenue

Increased
self-service

Stronger bottom
line

Denial Management and Prevention

Shifting the focus from denial resolution to denial prevention will leave you with more cash on hand and time to focus on your patients. Our Denial management and prevention solution, combines a workflow platform with analytics and support specialists to mitigate unpredicted financial drain.

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MGagementSM

Today’s savvy patients demand intuitive interactions, instant answers, and the flexibility to transact at a time and place convenient to them. With MGagementSM, our patient-friendly user portal, your patients have total control of their healthcare journey – at their fingertips.

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MPreventSM

Shifting the focus from denial resolution to denial prevention will leave you with more cash on hand and time to focus on your patients. MPreventSM, our Denial Prevention Solution, combines a workflow platform with analytics and support specialists to mitigate unpredicted financial drain.
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“Firstsource (MedAssist) has been a remarkable partner for us. Their propensity to pay scoring and best practices have made a substantial improvement to our self pay performance”

Shari Bailey

Director, Patient Financial Services

The impact of patient financial experience on hospital profitability

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whitepaper

Our cloud-first solution offers a unified console that simplifies navigation and tailors workflows to create a superior user experience and enhance productivity.

Explore insights

A revenue cycle team gets real about denials: 5 things they use to turn the trend in their favor

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Digital solutions that provide business continuity for hospital RCM during the pandemic and beyond

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For patients inquiring about Eligibility and Enrollment Services available through their hospital or health system — Please complete the form below, and a Patient Advocate will contact you shortly.

    Eddie Monteiro

    Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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