RP Sanjiv Goenka Group

Firstsource Healthcare Cloud: Patient Engagement Portal

Leveraging an omnichannel approach to interacting with patients

Improving patient financial experience

Bridge the gap between traditional and modern communication channels

Digitally enhancing patient engagement and providing clarity into patient financial responsibility can translate to a higher payment yield.

Firstsource Healthcare Cloud: Patient Engagement Portal is a seamless, easy to use, one-stop application powered by financial and behavioral analytics. Using the patient engagement portal, patients can view statements, upload supporting documents, apply for financial assistance, add or correct demographic and insurance information, lodge complaints, and manage communication preferences, including opt-out.

The 24/7 self-service portal integrates with existing systems from across a spectrum of technologies using Rest APIs, Webhooks, SFTP, and LDAP.

Outcomes delivered

Deeper insights to heighten engagement

Improved Cash Recoveries

Lower cost to collect

Lower bad debt expense

Enhanced patient experience

See how we bring it all together

The holistic Firstsource solution includes an entire stack of digital-first patient engagement and Eligibility and Enrollment solutions. They are designed to uncover missing patient information and enhance engagement with patients across their journey, dramatically improving patient satisfaction as well as financial performance for hospitals.

Patient Engagement Portal

Our cloud-first solution offers a seamless, easy-to-use, one-stop application powered by financial and behavioral analytics that combines omnichannel communication and live customer service to accelerate cash collection.

Explore insights

Marcus Day Memorial Hospital (MDMH) hospital reduces charity care by 60%

Helping patients break out of medical debt: 3 reasons digital engagement matters

4 ways rural hospitals can Llean into digital tools to boost payment

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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