Firstsource Healthcare Cloud: Patient Engagement Portal
Leveraging an omnichannel approach to interacting with patients
Improving patient financial experience
Bridge the gap between traditional and modern communication channels
Digitally enhancing patient engagement and providing clarity into patient financial responsibility can translate to a higher payment yield.
Firstsource Healthcare Cloud: Patient Engagement Portal is a seamless, easy to use, one-stop application powered by financial and behavioral analytics. Using the patient engagement portal, patients can view statements, upload supporting documents, apply for financial assistance, add or correct demographic and insurance information, lodge complaints, and manage communication preferences, including opt-out.
The 24/7 self-service portal integrates with existing systems from across a spectrum of technologies using Rest APIs, Webhooks, SFTP, and LDAP.
- Payer billing and follow up
- Legacy AR work out
- Self-pay early out
- Insurance early out
- Third party liability and workers’ comp
- Out-of-state Medicaid enrollment and billing
- Denial prevention and resolution with proprietary tool MPrevent℠
- FirstCustomerIntelligence (FCI) voice analytics tool
- Propensity to pay scoring tool
- Digital patient engagement with proprietary tool MGagement℠
Outcomes delivered
Deeper insights to heighten engagement
Improved Cash Recoveries
Lower cost to collect
Lower bad debt expense
Enhanced patient experience
See how we bring it all together
The holistic Firstsource solution includes an entire stack of digital-first patient engagement and Eligibility and Enrollment solutions. They are designed to uncover missing patient information and enhance engagement with patients across their journey, dramatically improving patient satisfaction as well as financial performance for hospitals.
Our cloud-first solution offers a seamless, easy-to-use, one-stop application powered by financial and behavioral analytics that combines omnichannel communication and live customer service to accelerate cash collection.
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