Design digitally-led experiences to enhance outcomes
Gathering relevant customer data on legacy systems requires account representatives to navigate multiple screens. This limits their productivity and results in high average talk time.
Firstsource Healthcare Cloud: Receivables Workflow Platform, is a unified console for account representatives to manage omnichannel communications in a secure message center. This enables them to collect customer payments, access a unified view of the customer history, and perform seamless outbound operations.
The multi-channel CRM Platform comes with wide integration capabilities across systems of record and telephony systems and dialers and offers:
- Payer billing and follow up
- Legacy AR work out
- Self-pay early out
- Insurance early out
- Third party liability and workers’ comp
- Out-of-state Medicaid enrollment and billing
- Denial prevention and resolution with proprietary tool MPrevent℠
- FirstCustomerIntelligence (FCI) voice analytics tool
- Propensity to pay scoring tool
- Digital patient engagement with proprietary tool MGagement℠
Outcomes delivered
Reduced payment processing errors
50% reduction in THT
Improved associate productivity
Enhanced user experience
See how we bring it all together
The holistic Firstsource solution includes an entire stack of digital-first patient engagement and Eligibility and Enrollment solutions. They are designed to uncover missing patient information and enhance engagement with patients across their journey, dramatically improving patient satisfaction as well as financial performance for hospitals.
Our cloud-first solution offers a unified console that simplifies navigation and tailors workflows to create a superior user experience and enhance productivity.
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