Reimagine the financial experience

Fast track payments while maintaining the focus on patients

Design digitally-led experiences to enhance outcomes

Gathering relevant customer data on legacy systems requires account representatives to navigate multiple screens. This limits their productivity and results in high average talk time.

Firstsource Healthcare Cloud: Receivables Workflow Platform, is a unified console for account representatives to manage omnichannel communications in a secure message center. This enables them to collect customer payments, access a unified view of the customer history, and perform seamless outbound operations.

The multi-channel CRM Platform comes with wide integration capabilities across systems of record and telephony systems and dialers and offers:

Payer billing and follow up
Legacy AR work out
Self-pay early out
Insurance early out
Third party liability and workers’ comp
Out-of-state Medicaid enrollment and billing
Denial prevention and resolution with proprietary tool MPrevent℠
FirstCustomerIntelligence (FCI) voice analytics tool
Propensity to pay scoring tool
Digital patient engagement with proprietary tool MGagement℠

Outcomes delivered

Reduced payment processing errors

50% reduction in THT

Improved associate productivity

Enhanced user experience

See how we bring it all together

The holistic Firstsource solution includes an entire stack of digital-first patient engagement and Eligibility and Enrollment solutions. They are designed to uncover missing patient information and enhance engagement with patients across their journey, dramatically improving patient satisfaction as well as financial performance for hospitals.