Firstsource Healthcare Cloud: Receivables Workflow Platform

Reimagine the financial experience

Fast track payments while maintaining the focus on patients

Design digitally-led experiences to enhance outcomes

Gathering relevant customer data on legacy systems requires account representatives to navigate multiple screens. This limits their productivity and results in high average talk time.

Firstsource Healthcare Cloud: Receivables Workflow Platform, is a unified console for account representatives to manage omnichannel communications in a secure message center. This enables them to collect customer payments, access a unified view of the customer history, and perform seamless outbound operations.

The multi-channel CRM Platform comes with wide integration capabilities across systems of record and telephony systems and dialers and offers:

Outcomes delivered

Reduced payment processing errors

50% reduction in THT

Improved associate productivity

Enhanced user experience

See how we bring it all together

The holistic Firstsource solution includes an entire stack of digital-first patient engagement and Eligibility and Enrollment solutions. They are designed to uncover missing patient information and enhance engagement with patients across their journey, dramatically improving patient satisfaction as well as financial performance for hospitals.

Explore insights

A revenue cycle team gets real about denials: 5 things they use to turn the trend in their favor

Using digital patient engagement solutions to collect balances and improve customer satisfaction

Automate remittance posting: Crank up your revenues

Talk to us

This form is for business enquiries. Click here for job applications and for employee reference checks.

This form will put you in touch with our business development team. For all other functions, please click here.
Ready to get in touch and grow your business?
Tell us a little more so we can connect you with the right person
Last step! Let us know which solutions you're most interested in
Connect with us
For patients inquiring about Eligibility and Enrollment Services available through their hospital or health system — Please complete the form below, and a Patient Advocate will contact you shortly.

    Download Now

    Simply fill out this form to download