RP Sanjiv Goenka Group

Fraud prevention

Stay ahead of fraud, build customer confidence

Proactively mitigate risk and drive frictionless customer experiences

Scale effortlessly with simple and flexible solutions

Getting ahead of rapidly evolving fraud trends calls for agile fraud prevention solutions. Backed by our Digitally Enabled Contact Center (DECC), our Fraud Prevention services enable you to flex up and down as needed, without the hassle of hiring and managing people. They help you balance your customers’ growing expectations for security with the need to drive efficiencies and reduce costs.

How we do it​

Offer comprehensive services spanning internet and telephone banking fraud as well as fraud attempts made via debit/credit card or directly from the bank account.
Utilize analytics from client systems to identify fraud patterns, enabling banks including high risk beneficiary banks and merchants to proactively bolster security and mitigate fraud losses.
Tap into operational metrics such as average handling time and call volumes to sync headcount with fluctuating demand and schedule coaching aimed at driving efficiency-based competencies.

Stay ahead with Firstsource

Consistent quality score of 100%

Meet demanding timelines on recruitment and training at scale

Cost and efficiency gains combined with accelerated turnaround

The five key battlegrounds in financial services

Fintech vs Big Tech vs Incumbents
whitepaper

Explore insights

How automation helps invoice finance lenders spot and stop fraud faster

UK retail bank responds to customer service crisis with fast ramp of 750 FTEs in 12 weeks

Why growth hurts invoice finance businesses and how Intelligent Automation can help

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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