Fraud prevention

Stay ahead of fraud, build customer confidence

Proactively mitigate risk and drive frictionless customer experiences

Scale effortlessly with simple and flexible solutions

Getting ahead of rapidly evolving fraud trends calls for agile fraud prevention solutions. Backed by our Digitally Enabled Contact Center (DECC), our Fraud Prevention services enable you to flex up and down as needed, without the hassle of hiring and managing people. They help you balance your customers’ growing expectations for security with the need to drive efficiencies and reduce costs.

How we do it​

Offer comprehensive services spanning internet and telephone banking fraud as well as fraud attempts made via debit/credit card or directly from the bank account.
Utilize analytics from client systems to identify fraud patterns, enabling banks including high risk beneficiary banks and merchants to proactively bolster security and mitigate fraud losses.
Tap into operational metrics such as average handling time and call volumes to sync headcount with fluctuating demand and schedule coaching aimed at driving efficiency-based competencies.

Stay ahead with Firstsource

Consistent quality score of 100%

Meet demanding timelines on recruitment and training at scale

Cost and efficiency gains combined with accelerated turnaround

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