Awards & Accolades

Recent industry recognition for the work we do

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Everest BPS Top 50

  • Ranked amongst Everest Group BPS Top 50

  • Placed in Top 10 Service Providers by Growth

HousingWire Tech100

  • Automated Post-Closing Platform-based Solution

UK Customer Experience Award

  • Best Use of Customer Insight

  • Best Use of Customer Insight

    Global Sourcing Association UK

  • CX Provider of the Year

  • Technology-enabled Project of the Year

  • CX Provider of the Year
    Technology-enabled Project of the Year

    Contact Centre Network NI Awards

  • Outsourced Contact Centre of the Year

  • Outsourced Contact Centre of the Year

    Employee Engagement Summit 2020

    • Best Use of Technology in HR

    Best Use of Technology in HR

    Welsh Contact Centre Awards

  • Contact Centre Manager of the Year – Gold (Andrew Rose)

  • Outsourced Contact Centre of the Year – Silver

  • Contact Centre Manager of the Year – Gold (Andrew Rose)
    Outsourced Contact Centre of the Year – Silver

    Contact Centre Network NI Awards

  • Best Homeworking Program

  • Best Homeworking Program

    International CX

  • Best Customer Experience Strategy – Silver

  • giffgaff & Firstsource

  • Best Customer Experience Strategy – Silver
    giffgaff & Firstsource

    The European Call Center and Customer Service Awards

  • Outsourcer of the Year
  • Outsourcer of the Year

    National Outsourcing Association Awards

  • Telecommunications, Utilities and High-Tech Outsourcing Project of the Year – with Telefonica O2
  • Innovation in Outsourcing with giffgaff
  • Outsourcing Contact Center Provider of the Year
  • Telecommunications, Utilities and High-Tech Outsourcing Project of the Year – with Telefonica O2
    Innovation in Outsourcing with giffgaff
    Outsourcing Contact Center Provider of the Year

    Welsh Contact Centre Awards

  • Outsourced Contact Centre of the Year
  • Outsourced Contact Centre of the Year
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