Awards & Accolades

Explore our latest award wins from around the world
2018
Welsh Contact Centre Awards
  • Outsourced Contact Centre of the Year
  • People Engagement
  • Trainer of the Year (Adam Pitt, Senior Trainer)
 
2018
UK Complaint Handling Awards
  • Best Personal Entertainment and Telecoms (giffgaff & Firstsource)
 
2017
European Contact Centre & Customer Service Awards
  • Medium Contact Centre of the Year (Middlesbrough)
 
2017
North East Contact Centre Awards
  • Contact Centre of the Year (under 250 seats) category
  • Recruitment Champion category
  • Inspirational Leader (Johnny Auton, General Manager – Operations)
 
2017
European Contact Centre & Customer Service Awards
  • ‘Outsourced Contact Centre of the Year’ (Middlesbrough)
  • ‘Outsourcing Partnership of the Year’ (Sky & Firstsource)
 
2017
GSA UK Awards

 

  • ‘BPO Contract of the Year’ (Sky & Firstsource)
 
2017
UK Customer Experience Awards
  • ‘CX Professional of the Year’ – Kath Chivers
  • ‘Contact Centre of the Year’ – Cardiff
 
2017
NASSCOM Customer Service Excellence Awards
  • ‘Return on Investment’ (Sky & Firstsource)
 
2017
Investors in People
  • Accreditation for business strategy and delivery across all UK delivery centres and home-based workers for 2017
 
2017
Welsh Contact Centre Awards
  • ‘Diverse Workplace Award’
  • ‘Trainer of the Year’- Kim Hughes
  • ‘Industry Champion’- Rebecca Cook
 
2017
Global HR Excellence Awards
  • ‘Innovation in Retention Strategy’
 
2016
Employer Branding Awards
  • ‘Best Employer Brand Award – Regional Best Employer 2016-17’
 
2016
Working Mother & AVTAR Best Companies for Women in India
  • Ranked among the top 100 Best Companies for Women in India 2016
 
2016
European Contact Centre & Customer Service Awards
  • Bronze award in the ‘Customer Service Team of the Year’ (giffgaff and Firstsource)
 
2016
UK Customer Experience Awards
  • Winner: Technology & Telecoms (NOW TV and Firstsource)
  • Silver award in the ‘Engaging Customers Online’ (giffgaff and Firstsource)
 
2016
Asia Pacific HRM Congress Awards
  • ‘Organisation with Innovative HR Practices’
    ‘Young HR Professional’ (Saurabh Louis, DGM – Human Resources)
 
2016
Asia’s Best Employer Brand Awards
  • ‘Best B-school recruiting programme’
    ‘Organisation with Innovative HR Practices’
    ‘Best HR Strategy in line with Business’
 
2016
Welsh Contact Centre Awards
  • Outsourced Contact Centre of The Year
 
2016
Aer Lingus Viscount Awards in association with Ulster Business
  • Winner ‘Employee Champion’
 
2016
Business In The Community Northern Ireland Awards
  • Employer of Choice 2016
 
2016
World HRD Congress Awards

 

  • Deepti Mittal (SVP HR, Firstsource) won the Women Super Achiever Award
 
2016
Mega Corporate Film Festival and Awards
  • Top 5 finish for our corporate film on Diversity and Inclusion
 
2015
UK Customer Experience Awards
  • Winner: Business Change or Transformation – Transformation at the Heart (NOW TV and Firstsource)
  • Silver award in the ‘Technology and Telecoms – Amazing Customer Experience’ (giffgaff and Firstsource)
 
2015
National Outsourcing Association
  • Firstsource and giffgaff ‘Innovation in Outsourcing Award’
 
2015
Frost & Sullivan Asia Pacific Best Practices
  • Won for Customer Value Enhancement in the Contact Centre Outsourcing Domain
 
2015
Welsh Contact Centre Awards
  • Winner ‘Support Manager of the Year’ for Firstsource’s Keith Osborne
  • Winner ‘Most Diverse Workplace’
  • Winner ‘Outsourced Contact Centre of The Year’
 
2015
Leadership Development Practices of Asia
  • Best First Time Managers Development Program of Asia at the Leadership Development Practices of Asia 2015
 
2015
ISG Outsourcing Index
  • Firstsource named #1 in the ‘EMEA Breakthrough 10 Sourcing Standouts’
 
2015
CFO100 Roll of Honour
  • Dinesh Jain won for Exceptional Contribution to Corporate Finance, in the “Corporate Governance” Category
 
2015
National Human Resource Development
  • ‘Firstsource Academy’ initiative at the National Human Resource Development (NHRD) Showcase 2015 for HR Best Practices
 
2015
BT-500 Annual Rankings
  • Ranked at # 360 in the BT-500 Annual Rankings
 
2015
Business World’s Biggest Employers List
  • ‘Ranked # 16 in Business World’s Biggest Employers List 2015’
 
2014
NOA Outsourcing Professional Awards
  • Partnership with giffgaff Awarded
    “Best Outsourced Customer Service Team”
    “Best Business Process Outsourcing Team”
 
2014
Investors in People
  • Accreditation for business strategy and delivery across 7 UK delivery centres and home-based workers for 2014
 
2014
Verint® Systems
  • Verint® Systems’ Innovator of the year award for excellence in voice of customer analytics
 
2014
Ventana Research
  • For successful deployment of the company’s Customer Interaction Analytics solution – FCI that leverages technology from Verint® Systems.
 
2014
Outsourcing Excellence Awards
  • Outsourcing Excellence Award for ‘Best Partnership’ with BSkyB
 
2014
European Call Centre & Customer Service Awards
  • Outsourcing Partnership of the Year with giffgaff
 
2013
European Call Centre & Customer Service Awards
  • Outsourcing Partnership of the Year with BSkyB
 
2013
Northern Ireland Business in the Community Impact Awards
  • Employer of Choice
 
2013
Frost and Sullivan
  • Best Practices Award for North American Contact Center Outsourcing and New Product Innovation for First Customer Intelligence (FCI)
 
2013
UTV Business Eye Awards
  •  Employer of the Year
 
2012
Welsh Contact Centre Awards
  • Outsourced Contact Centre of the Year
 
2012
National Outsourcing Association Awards
  • Telecommunications, Utilities and High-Tech Outsourcing Project of the Year – with Telefonica O2
  • Innovation in Outsourcing with giffgaff
  • Outsourcing Contact Center Provider of the Year
 
2012
The European Call Center and Customer Service Awards
  • Outsourcer of the Year
 
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