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    Moments of delight:
    How to translate operational excellence into powerful customer experiences

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RP Sanjiv Goenka Group

Awards & Accolades

Recent industry recognition for the work we do

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Nelson Hall

  • Leader in Overall Mortgage & Loan
  • Leader in Mortgage & Loan – Support for New Digital Business Model
    • Leader in Overall Mortgage & Loan
    Leader in Mortgage & Loan – Support for New Digital Business Model

    UK Complaint Handling Awards

  • Best Complaint Handling in Financial Services
    • Best Complaint Handling in Financial Services

    North East Contact Centre Awards

  • Best Outsourcing Partnership
    • Best Outsourcing Partnership

    UK Complaint Handling Awards

  • GOLD, Customer Insight Strategy
  • Overall Winner
    • GOLD, Customer Insight Strategy
    Overall Winner

    European Contact Centre & Customer Service Awards

  • Bronze
    • Bronze

    UK Complaint Handling Awards

    • Best Complaint Handling

    • Best Complaint Handling Team of the Year

    Best Complaint Handling

    Welsh Contact Centre Awards

  • Silver, Support Manager
  • Gold, People Engagement
    • Silver, Support Manager
    Gold, People Engagement

    Contact Centre Network Ireland

  • Trainer of the Year
  • Support Team of the Year
  • People Development Award
    • Trainer of the Year
    Support Team of the Year
    People Development Award

    UK Customer Experience Awards

  • Gold – Best Employee Engagement – Programme or Transformation
  • Bronze – Transforming the Customer Experience, in association with a client (largest retail bank and mortgage lender in the UK )
    • Gold – Best Employee Engagement – Programme or Transformation
    Bronze – Transforming the Customer Experience, in association with a client (largest retail bank and mortgage lender in the UK )

    NASSCOM Customer Excellence Award

  • Category – Process Efficiency
    • Category – Process Efficiency

    Welsh Contact Centre Awards

  • Outsourced Contact Centre of the Year
  • People Engagement
  • Trainer of the Year (Adam Pitt, Senior Trainer)
    • Outsourced Contact Centre of the Year
    People Engagement
    Trainer of the Year (Adam Pitt, Senior Trainer)

    UK Complaint Handling Awards

  • Best Personal Entertainment and Telecoms (giffgaff & Firstsource)
    • Best Personal Entertainment and Telecoms (giffgaff & Firstsource)

    European Contact Centre & Customer Service Awards

    • Medium Contact Centre of the Year (Middlesbrough)
    Medium Contact Centre of the Year (Middlesbrough)

    North East Contact Centre Awards

    • Contact Centre of the Year (under 250 seats) category
    • Recruitment Champion category
    • Inspirational Leader (Johnny Auton, General Manager – Operations)
    Contact Centre of the Year (under 250 seats) category
    Recruitment Champion category
    Inspirational Leader (Johnny Auton, General Manager – Operations)

    European Contact Centre & Customer Service Awards

    • ‘Outsourced Contact Centre of the Year’ (Middlesbrough)
    • ‘Outsourcing Partnership of the Year’ (Sky & Firstsource)
    ‘Outsourced Contact Centre of the Year’ (Middlesbrough)
    ‘Outsourcing Partnership of the Year’ (Sky & Firstsource)
    Firstsource Solutions

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    ©Firstsource 2023

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    Eddie Monteiro

    Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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