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RP Sanjiv Goenka Group

Awards and Analyst Recognition

Recent industry recognition for the work we do

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2023 Banking Operations – Service PEAK Assessment

  • Star Performer​

  • Leader

ISG provider lens

ISG Provider Lens™ (IPL) Quadrant study for ‘Customer Experience Services 2023’​

  • ‘Leader’ status within the Contact Center – Customer Experience Services Europe U.K. 2023 category

PEAK Matrix

Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment 2023​

  • Major Contender

Healthcare Payer Operations PEAK Matrix® Assessment 2023​

  • Star Performer​

  • Leader

Nelson hall

NEAT results by NelsonHall

  • Leader in Mortgage and Loan Services 2022

ISG Provider Lens - Contact Center – Customer Experience Services

ISG Provider Lens – Contact Center – Customer Experience Services

    • Leader all four CX quadrants

– Digital Operations
– AI & Analytics
– Work from Home
– Social Media CX

Best in Klas Eligibility Enrollment Services

Best in KLAS

  • Ranked #1 in Eligibility Enrollment Services

Nelson Hall

  • Leader in Overall Mortgage & Loan
  • Leader in Mortgage & Loan – Support for New Digital Business Model
Leader in Overall Mortgage & Loan
Leader in Mortgage & Loan – Support for New Digital Business Model
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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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