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NASSCOM Spotlight Series: Prashant Achanta, CTO, Firstsource on Digital CX

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Spotlight series with NASSCOM | Digital CX

Prashant Achanta, CTO of Firstsource and Sukanya Roy, Head - of GCC & BPM Initiatives at NASSCOM discuss the importance of Digital Customer Experience for organ...

Fireside Chat between Phil Fersht & Vipul Khanna.mp4

On this special Fireside Chat, Vipul Khanna, MD & CEO, Firstsource is in conversation with Phil Fersht, CEO & Chief Analyst, HFS Research where he reflects on h...

Collections of the future | Everest Group

Time to rethink your collections model and build one with digital levers including Analytics, Automation, AI and ML to streamline operations, strengthen segment...

Hospital Business Office Management | Client Speak

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Firstsource® Prior Authorization Process Automation | Healthcare Providers

Firstsource partners with Healthcare Providers by offering Automation as a Service (AaaS) across clinical and revenue management value chains, spanning the end-...

Firstsource® Intelligent Automation - Healthcare Providers

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Firstsource® Community Business Office Outsourcing Testimonial – David Ressler, CEO, Aspen Valley Hospital

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Digital Claims Operations | Future-proof Claim Processing

Firstsource's Digital Claims Operations automation suite leverages deep process mining, predictive analytics, and a right shore delivery model to enable Health ...

Intelligent Automation for Health Plans | Lower Cycle Time & Cost Per Claim

Firstsource's Process Mining-led Intelligent Automation suite combined with our process excellence framework delivers lower cycle times and cost per claim with ...

Keeping Homeworking Secure | Business Continuity

Succeeding tomorrow means securing business continuity today. Take a look at Firstsource’s smart Work-from-Home model that is as secure and effective as opera...

Digital Debt Collection | Data-driven Collections

AI-driven digital debt collection solution from Firstsource helps reduce cost-to-collect and improves recovery rate while providing your customers an efficient,...

DECX | Digitally Empowered Customer Experience

CX has become a key differentiator. If you don’t get it right, another brand will. Digital Empowered Customer Experience (DECX) helps you actively shape your...

Learning, Unlearning & Relearning | Firstsource Talks

Thriving in today’s digital world requires adopting a learner’s mindset. Sundara Sukavanam, Chief Digital Officer at Firstsource talks about simple mindset ...

Intelligent Automation | Business Transformation

We transform your business by formulating a digital strategy to engage your customers, make your business more efficient through next-generation integrated auto...

Digital Mailroom Automation | Reduce Mailroom Operational Costs

The future of mailroom operation calls for higher accuracy, productivity, security, assured savings, and simplicity. Our Digital Mailroom services are underpinn...

Seamless Customer Experience with Firstsource | Client Speak

Top UK media and entertainment client shares his thoughts on how they plan to make the future of customer service effortless with Firstsource....

Right Shore Customer Service Strategy | Client Speak

Top UK media and entertainment client shares his experience on how Firstsource's right shore customer service strategy helped them to deliver world-class custom...

MGagementâ„  - Patient Engagement Platform | Achieve Revenue Excellence

MGagementâ„ , our digital engagement portal, simplifies the financial experience for patients by bridging the gap between modern communication channels and trad...

Using Text Analytics to Improve Customer Experience | Client Speak

Find out how a leading UK Pay TV provider is using text and speech analytics to improve its customer experience with Firstsource's analytics solutions....

Transforming Pre-Screening Process with Automation for a Leading US Lender with Automation | Case Study

Using our integrated automation approach, we transformed the pre-screening process for a leading US lender; reducing the processing time by 69% and improving em...

Improving NPS Score for a Leading UK TV Subscription Service through Customer Intelligence | Case Study

Using firstCustomer Intelligence, our proprietary customer intelligence and analytics platform, we helped a leading UK TV subscription service improve their NPS...

Integrated Automation for Email Responses | AI-Human Hybrid Solution

Firstsource’s integrated approach to RPA, ML and analytics help automate e-mail responses. Take a look at this perfect synchronization of humans and bots that...

Improving Customer Experience for Auto Insurance Firm with Integrated Automation | Case Study

Firstsource used Intelligent Automaton to help a leading auto insurance company overcome the inefficiencies in customer services, resulting in higher compliance...

Reducing Customer Calls by 10% through Analytics | Case Study

Using firstCustomer Intelligence, Firstsource’s proprietary analytics platform, we helped a UK building society improve customer experience, lower cost and op...

Achieving 22% Contact Avoidance for Leading US Telecom Company through Analytics | Case Study

Using firstCustomer Intelligence, Firstsource’s proprietary analytics platform, we helped a leading telecom company achieve 22% contact avoidance resulting in...

Reducing Manpower Requirement by 85% with Integrated Automation for UK Bank | Case Study

Firstsource’s integrated automation approach helped transform a leading UK bank drowning in unstructured data reduce its manpower requirement by 85%....

Streamlining Operations for Leading BFSI Firm through Workflow Management | Case Study

A leading BFSI firm transformed transaction processing for factoring and invoice discounting with AI, RPA & Machine learning through our proprietary workflow ma...

Helping a Leading Bank Handle Document Processing Effectually | Case Study

Increasing accuracy and reducing document processing time for a leading bank using a combination of OCR, RPA and machine learning....

Helping UK's Largest Pay TV Brand Reduce Call Volume by 30% | Case Study

Firstsource helps UK's largest Pay TV provider reduce call volume by 30%. Find out how we are helping transform businesses....

firstCustomer Intelligence | Business Insights Across the Customer Lifecycle

Leverage our proprietary firstCustomer Intelligence (FCI) tool to derive actionable insights from customer interactions, with in-depth and near real-time analys...

Sympraxis | Streamline Processes with Intelligent Workflow

Sympraxis, our cloud-enabled and modular platform powered by AI and ML technologies, helps digitize document-centered business processes, harness the data and d...

Integrated Automation and Analytics | Business Transformation

We transform your business by formulating a digital strategy to engage your customers, make your business more efficient through next-generation integrated auto...

Integrated Automation | Leveraging RPA, Machine Learning & Analytics

Leverage the power of cognitive automation with RPA, machine learning and AI for better efficiency, lower cost and improved compliance....

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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