Our Educational Technology Services backed by analytics, AI and machine learning focusses on hyper personalized engagement over the lifetime of the learner.
We go beyond study and class time. We focus on the moments of choice, engagement and success. All of the points in the learning journey that go unrecognized but have incredible impact on the entire learner experience.
Featured Video
Welcome to Tech Talk by Hasit—Episode 1! In this debut episode, we dive deep into the emerging and critical topic of AI Governance. With artificial intelligen...
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Time to rethink your collections model and build one with digital levers including Analytics, Automation, AI and ML to streamline operations, strengthen segment...
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Firstsource partners with Healthcare Providers by offering Automation as a Service (AaaS) across clinical and revenue management value chains, spanning the end-...
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Firstsource's Digital Claims Operations automation suite leverages deep process mining, predictive analytics, and a right shore delivery model to enable Health ...
Firstsource's Process Mining-led Intelligent Automation suite combined with our process excellence framework delivers lower cycle times and cost per claim with ...
Succeeding tomorrow means securing business continuity today. Take a look at Firstsource’s smart Work-from-Home model that is as secure and effective as opera...
AI-driven digital debt collection solution from Firstsource helps reduce cost-to-collect and improves recovery rate while providing your customers an efficient,...
CX has become a key differentiator. If you don’t get it right, another brand will. Digital Empowered Customer Experience (DECX) helps you actively shape your...
Thriving in today’s digital world requires adopting a learner’s mindset. Sundara Sukavanam, Head - Enterprise Transformation Office at Firstsource talks abo...
We transform your business by formulating a digital strategy to engage your customers, make your business more efficient through next-generation integrated auto...
The future of mailroom operation calls for higher accuracy, productivity, security, assured savings, and simplicity. Our Digital Mailroom services are underpinn...
Top UK media and entertainment client shares his thoughts on how they plan to make the future of customer service effortless with Firstsource....
Top UK media and entertainment client shares his experience on how Firstsource's right shore customer service strategy helped them to deliver world-class custom...
MGagementâ„ , our digital engagement portal, simplifies the financial experience for patients by bridging the gap between modern communication channels and trad...
Find out how a leading UK Pay TV provider is using text and speech analytics to improve its customer experience with Firstsource's analytics solutions....
Using our integrated automation approach, we transformed the pre-screening process for a leading US lender; reducing the processing time by 69% and improving em...
Using firstCustomer Intelligence, our proprietary customer intelligence and analytics platform, we helped a leading UK TV subscription service improve their NPS...
Firstsource’s integrated approach to RPA, ML and analytics help automate e-mail responses. Take a look at this perfect synchronization of humans and bots that...
Firstsource used Intelligent Automaton to help a leading auto insurance company overcome the inefficiencies in customer services, resulting in higher compliance...
Using firstCustomer Intelligence, Firstsource’s proprietary analytics platform, we helped a UK building society improve customer experience, lower cost and op...
Using firstCustomer Intelligence, Firstsource’s proprietary analytics platform, we helped a leading telecom company achieve 22% contact avoidance resulting in...
Firstsource’s integrated automation approach helped transform a leading UK bank drowning in unstructured data reduce its manpower requirement by 85%....
A leading BFSI firm transformed transaction processing for factoring and invoice discounting with AI, RPA & Machine learning through our proprietary workflow ma...
Increasing accuracy and reducing document processing time for a leading bank using a combination of OCR, RPA and machine learning....
Firstsource helps UK's largest Pay TV provider reduce call volume by 30%. Find out how we are helping transform businesses....
Leverage our proprietary firstCustomer Intelligence (FCI) tool to derive actionable insights from customer interactions, with in-depth and near real-time analys...
Sympraxis, our cloud-enabled and modular platform powered by AI and ML technologies, helps digitize document-centered business processes, harness the data and d...
We transform your business by formulating a digital strategy to engage your customers, make your business more efficient through next-generation integrated auto...
Leverage the power of cognitive automation with RPA, machine learning and AI for better efficiency, lower cost and improved compliance....
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Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.
Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.
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