RP Sanjiv Goenka Group

Platform, Automation and Analytics

Modernize processes, unlock business insights, elevate customer experience

Transformative digital solutions for next-gen operations​

Intelligent, purpose-built solutions for transformative outcomes

General purpose technology solutions require customization to integrate with existing workflows, requiring heavy investments in time and money. Purpose-built solutions, on the other hand, combine domain-specific workflows with automation, AI, ML and analytics to accelerate deployment, time-to-market and user adoption.
Firstsource’s platforms, automation and analytics solutions infuse intelligence into your end-to-end processes to synthesize both structured and unstructured data, delivering unprecedented levels of efficiency, quality, speed and customer experience.

Unleash the power of digital: Explore our offerings

Platform-based solutions​

Looking to drive agility, flexibility, and scale while keeping costs down? Our intelligent platforms are built for the purpose. They are designed to orchestrate seamless business processes and deliver mobile-first, cloud-based services. The result: exponential efficiencies and exceptional customer experience. ​

Intelligent Automation​

Moving to more mature levels of automation is crucial to realizing greater value. Fuse automation with Artificial Intelligence to synthesize vast amounts of structured and unstructured data across the enterprise. ​


Replace bias with data-driven customer insights to enhance operations as well as customer experience. Stay ahead with our analytics solutions across vertical – BFS, Healthcare, Insurance and Telecom & Media.​​

Global clients
Trusted by  FTSE 100
and Fortune 500 companies          
26,000+ people
across 42 delivery centers
Adrian Heeshom, Director of Operations talks about leveraging the power of text analytics in gaining accurate, holistic consumer behavior insights.

Change the game with citizen development

Digital transformation is not about everyone becoming a tech genius, it’s about demystifying technology and creating a digital-first mindset where people embrace bots to free them up for the work that really matters: delighting clients
Automation League changes the rules of the game. When people develop their own problem-solving bots, the bots get used because they work, not because they’ve been told to use them. They are also shared more often across teams, improving productivity, morale, and retention.

Achieve more with CoBots

Firstsource CoBots are pre-built automation solutions that are customizable and specifically designed to scale enterprise-wide automation rapidly. More importantly, they can be securely integrated with your current technologies and platforms to maximize value. With easy-to-deploy CoBots, automate mundane, repetitive tasks to save time and money.

Stay ahead with Firstsource

2 Billion

back office transactions

3.1 Million

web chats

3.7 Million

email responses

200 Million

customer interactions

A 3-step approach to harnessing the richness of voice data

Explore insights

3 Key Benefits of Data Analytics for Critical Access Hospitals

Intelligent Automation for Health Plans: The perfect antidote for post-pandemic challenges

Digital Enterprise Landscape

Explore our purpose-built digital platforms, platform-based services, point solutions and industry-leading partnerships.

Results delivered

~$7.2 Bn
uncompensated care cost reduced
~$1.4 Bn
additional cash generated for hospitals
~$2.5 Bn
worth claims adjudicated
~$6 Bn
of invoice financing assets managed
~$3.8 Bn
size of collections book managed
~$60 Bn
mortgage loans funded

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.