Merchant Onboarding

Digital-first merchant and vendor experience

Turn seamless onboarding into a strategic differentiator

Balance rapid response with compliance and quality

With consumers enthusiastically shifting to a contactless economy, accelerating merchant and vendor onboarding holds the key to success. Not only do you want to ensure that you attract the right partners, but you also want to keep them excited about partnering with you. Our dedicated model focuses on the end-to-end merchant and vendor experience, creating an on-boarding and support experience that builds sustainable relationships for long-term success.

How we do it​

Identify the right merchant for the platform

Engage merchants and encouraging them to be part of the platform

Create a seamless, friction-free on-boarding process that is technology-enabled and efficient

Train merchants on the platform to optimize compliance, adoption, and value

Provide ongoing support and account management to enhance the merchant or vendor experience

Experience the power of DECC

Merchant Onboarding with DECC

Put our next-gen Digitally Empowered Contact Centre (DECC) to work. It combines the best of what humans and technology have to offer to deliver the moments that matter across the Customer and Merchant Lifecycle – acquisition, onboarding, engagement and retention.

Overcome the human challenges of business transformation

Leadership advice from 120 senior executives who’ve done it

Explore insights

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Achieve a sustainable competitive advantage through outstanding customer experience

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