RP Sanjiv Goenka Group

Merchant Onboarding

Digital-first merchant and vendor experience

Turn seamless onboarding into a strategic differentiator

Balance rapid response with compliance and quality

With consumers enthusiastically shifting to a contactless economy, accelerating merchant and vendor onboarding holds the key to success. Not only do you want to ensure that you attract the right partners, but you also want to keep them excited about partnering with you. Our dedicated model focuses on the end-to-end merchant and vendor experience, creating an on-boarding and support experience that builds sustainable relationships for long-term success.

How we do it​

Identify the right merchant for the platform

Engage merchants and encouraging them to be part of the platform

Create a seamless, friction-free on-boarding process that is technology-enabled and efficient

Train merchants on the platform to optimize compliance, adoption, and value

Provide ongoing support and account management to enhance the merchant or vendor experience

Experience the power of DECX

Merchant Onboarding with DECX

Put our next-gen Digitally Empowered Customer Experience (DECX) to work. It combines the best of what humans and technology have to offer to deliver the moments that matter across the Customer and Merchant Lifecycle – acquisition, onboarding, engagement and retention.

E-commerce giant onboards 300 merchants in a quarter with a hybrid model


Explore insights

Why merchant experience matters to BNPL growth

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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