Communications, Media and Technology

Close the customer experience gap

Offer a magical brand experience

Powering data-driven, customer-centric solutions

Whether you are a Communications, Media and Technology company or a fast growing Born Digital, you need to deliver memorable experiences to delight customers and thrive in a crowded marketplace.

Rely on our agile Customer Experience Management and Digitally Enabled Contact Center solutions – backed by intelligent workflows, Artificial Intelligence (AI) and analytics. Re-engineer processes, evolve new business models, and deliver magical customer experiences.

Industry solutions

Communication
Communication

Reimagine the customer experience across the customer lifecycle to drive growth. Our AI-driven customer intelligence and analytics solutions help you better understand customer emotions, sentiments and behavior

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Media
Media

Transform customer experience with advanced analytics and omnichannel engagement. Increase the number of subscribers, optimize customer experience, and build brand loyalty with our digital-first solutions.

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Technology
Technology

Technology and born digital companies think and lead differently. Our design thinking methodologies and flexible digital platforms combined with the human touch help you reimagine operations and customer management.

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1 Million+

Additional products sold each year

10% +

Additional revenue via upsell & x-sell

300,000+

Digital interactions every month

1.5 Million+

Customer interactions every month

< 10%

Customer Churn - Industry leading performance

1 Million+

Additional products sold each year

10% +

Additional revenue via upsell & x-sell

300,000+

Digital interactions every month

1.5 Million+

Customer interactions every month

< 10%

Customer Churn - Industry leading performance

Top UK entertainment firm boosts customer channel efficiency to stay ahead of customer expectations

Top UK entertainment firm boosts customer channel efficiency to stay ahead of customer expectations

Unlock the power of digital: Explore our offerings

Merchant Onboarding

Accelerate the growth of your merchant and vendor ecosystem with our end-to-end provisioning, onboarding and management solutions.

Social Media, Forum & Community Management

Make online customer communities the cornerstone of your engagement. As your content moderation partner, we’ll help you improve content relevance and engagement.

Tech Support

Differentiate your business and boost product adoption with best-in-class omnichannel customer engagement driven by premium tech-support.

Complaints Management

Statistics show that 79% of consumers are unlikely to shop with a brand again, if their complaint is mishandled. Rapidly resolve complaints on a channel of their choice using tech-driven insights

Billing & Payment Processing

Take the stress out of your system even during peak periods. Our Intelligent Automation, AI and analytics-led solutions help improve service quality and profitability.

Debt Collection & Receivables Management

Drive 2X improvement in collections while protecting your brand. Take a customer-centered approach to collections – across Healthcare, Banking & Financial Services, Communications, Media and Technology. Blend digital solutions with professional counseling.

Explore insights

How Firstsource Helps Deliver World Class Customer Management to over 3 Million Customers

Improving NPS Score for a leading UK TV Subscription Service

Talk to us

We’d love to hear about your current business needs and where you’re headed.