Communications, Media and Technology
Whether you are a Communications, Media and Technology company or a fast growing Born Digital, you need to deliver memorable experiences to delight customers and thrive in a crowded marketplace.
Rely on our agile Customer Experience Management and Digitally Enabled Contact Center solutions – backed by intelligent workflows, Artificial Intelligence (AI) and analytics. Re-engineer processes, evolve new business models, and deliver magical customer experiences.
Reimagine the customer experience across the customer lifecycle to drive growth. Our AI-driven customer intelligence and analytics solutions help you better understand customer emotions, sentiments and behavior
Transform customer experience with advanced analytics and omnichannel engagement. Increase the number of subscribers, optimize customer experience, and build brand loyalty with our digital-first solutions.
Technology and born digital companies think and lead differently. Our design thinking methodologies and flexible digital platforms combined with the human touch help you reimagine operations and customer management.
Power smart customer and associate experiences with Intelligent Automation. On the one hand, deliver personalized omnichannel experiences, backed by customer journey mapping and speech and text analytics. On the other, boost associate productivity with Unified Omnichannel Desktop and Next Best Actions.
Chief Executive Officer
US telecom and media company saves $4M annually by supporting contact center associates with digital assistants
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Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.
