Investor Relations
Firstsource Solutions Reports Third Quarter Fiscal 2024 Results
Revenues at ₹ 15,966 million (US$ 192 million), up 6.1% YoY
EBIT at ₹ 1,709 million or 10.7% of revenues
Profit After Tax (PAT) at ₹ 1,287 million or 8.1% of revenue
Investor Presentation (Q3FY24) |
(Lag Time – 5 to 15 mins.)
Digital First, Digital Now
Firstsource, a part of the RP-Sanjiv Goenka Group, is a leading provider of business process solutions to more than 100 global businesses in the Banking and Financial Services, Healthcare, Communications, Media and Technology, and diversified industries. A publicly traded company on the Indian Stock Exchange, NSE: FSL, Firstsource employs over 26,000 people across the US, UK, India and Philippines.
Using our ‘Digital First, Digital Now’ strategy as the north star, our transformational tech-based solutions help you simplify complex business processes, elevating customer experience and creating value across your business. Our tech-based solutions span three major areas: Digitally Empowered Customer Experience, Intelligent Back Office, Platforms, Automation and Analytics.
Latest Financials
Key Facts
- Established in 2001
-
Revenues of INR 60.2 Billion
(approximately $750 Million) in FY2023 -
23,018 Firstsourcers
across US, UK, Mexico, India and Philippines -
Leaders in chosen segments
across Banking & Financial Services, Healthcare, Communications, Media & Technology and Diversified Industries
-
Domain driven BPM services company
leveraging a ‘Digital First, Digital Now’ approach to solve key customer problems -
150+ global clients including
18 Fortune 500 companies and 3 FTSE 100 companies -
Publicly Traded on Indian Stock Exchanges
NSE: FSL
BSE: 532809
Reuters: FISO.BO
Bloomberg: FSOL:IN
NSE: FSL BSE: 532809 Reuters: FISO.BO
Bloomberg: FSOL@IN ISIN: INE684F01012
Leadership Team
Board of Directors
Audit Committee
Name of the Director | Chairmanship/ Membership |
---|---|
Mr. Utsav Parekh | Chairperson |
Mr. Anjani K. Agrawal | Member |
Mr. Sunil Mitra | Member |
Mr. Subrata Talukdar | Member |
Nomination & Remuneration Committee
Name of the Director | Chairmanship/ Membership |
---|---|
Mr. Anjani K. Agrawal | Chairman |
Mr. Pratip Chaudhuri | Member |
Mr. Subrata Talukdar | Member |
Stakeholders Relationship Committee
Name of the Director | Chairmanship/ Membership |
---|---|
Mr. Subrata Talukdar | Chairman |
Mr. Ritesh Idnani | Member |
Mr. Anjani K. Agrawal | Member |
Corporate Social Responsibility Committee
Name of the Director | Chairmanship/ Membership |
---|---|
Mr. Shashwat Goenka | Chairman |
Mr. Anjani K. Agrawal | Member |
Mr. Ritesh Idnani | Member |
Mr. Subrata Talukdar | Member |
Strategy Committee
Name of the Director | Chairmanship/ Membership |
---|---|
Mr. Shashwat Goenka | Chairman |
Mr. Subrata Talukdar | Member |
Mr. Ritesh Idnani | Member |
Risk Management Committee
Name of the Director | Chairmanship/ Membership |
---|---|
Mr. Shashwat Goenka | Chairman |
Mr. Ritesh Idnani | Member |
Ms. Vanita Uppal | Member |
Mr. Dinesh Jain | Member |
Mr. Arun Tyagi | Member |
Investment Committee
Name of the Director | Chairmanship/ Membership |
---|---|
Mr. Shashwat Goenka | Chairman |
Mr. Ritesh Idnani | Member |
Mr. Subrata Talukdar | Member |
Category | No. of Applications | No. of Equity Shares bid | Subscription |
---|---|---|---|
Qualified Institutional Buyers | 271 | 2,908,733,800 | 71.18 times |
Non-Institutional Bidders | 777 | 273,426,925 | 40.15 times |
Retail Individual Bidders | 356,667 | 233,037,730 | 11.40 times |
Employees | 614 | 2,713,100 | 2.26 times |
Shareholding Chart as of 7th February, 2024 View as PDF
Shareholding % | |
---|---|
Total | 100% |
RPSG Ventures Limited | 53.66% |
Other Banks | 1.73% |
Foreign Institutional Investors (FIIs) | 9.89% |
Insurance Companies | 0.23% |
Non‐Residents | 1.30% |
Mutual Funds | 16.19% |
Bodies Corporates | 0.61% |
NBFCS Registered with RBI | Negligible |
Alternative Investment Fund | 0.01% |
Resident Indians | 16.38% |
Firm | Analyst Name |
---|---|
AMSEC | Shradha Agrawal |
Anand Rathi | Mohit Jain |
Antique Stock Broking Limited | Vikas Ahuja |
Arihant Capital | Abhishek Jain |
Dolat Capital | Rahul Jain |
Nuvama | Vibhor Singhal |
Emkay Global | Dipesh Mehta |
ICICI Direct | Sameer Pardikar |
JM Financial | Abhishek Kumar |
Spark Capital | Soumitra Chatterjee |
Firstsource has analyst coverage from the above listed firms. Please note that any opinions, estimates or forecasts regarding Firstsource’s performance made by these analysts are theirs alone and do not represent opinions, forecasts or predictions of Firstsource or its management. Firstsource does not by its reference above or distribution imply its endorsement of or concurrence with such information, conclusions or recommendations.
Our History
Firstsource brings the promise of citizen development to life, making work easier and better for thousands of employees and customers.
Power to our people
People add the magic to a business, and digital transformation is about giving them the tools and skills they need to be wow. But digital transformation needs to happen faster, and we believe the key to speeding it up lies in democratizing automation: making it easy for people to identify opportunities and then design and build their own automated solutions.
Citizen development, as it’s known, is a hot topic. You can read more about it—along with our ambitions and approach—in `A bot for everyone: how to fast track digital transformation in your organization’.
Off the page and into practice with Automation League™.
In September 2020, we launched a pilot to put citizen development to the test across two of our largest business units. We worked with outstanding automation and training partners to develop a winning methodology: the Firstsource Automation League™.
- And it’s delivering
January 2021: 100+ bots developed and ready to be used by 1000+ Firstsourcers - April 2021: Scaling of bots starts
- By June 2021: we aim to deploy 95% of these bots across 400+
employees
Citizen developed bots are already adding value to our internal processes, and to our clients’ businesses.
Our first-hand experience gives us significant insight into what it takes to implement and run a successful citizen development program at scale. This case study summarizes the key lessons we’ve learned along the way:
1. Automation boosts productivity
People are happiest when they’re productive—and that means achieving more, not doing more. Robotic Process Automation (RPA) frees them from tedious and repetitive admin chores, giving them more time to delight customers. Traditionally, it’s worked top down, with the IT team providing solutions for key workforce challenges. But things slow down as challenges pile up in the IT inbox.2
2. Ground up is better for everyone
Automation League™ changes the rules of the game. Rather than having one Centre of Excellence (CoE) rolling out RPA across the organization, our approach creates smaller CoEs within each business unit. We put the route to a solution in the hands of the people who best understand the challenge—the workforce. This means:
- Bots get used because they work, not because people are told to use them
- Bots are shared across teams and become best practice
- IT Professionals provide guidelines and governance only, and have more time to focus on putting innovative new technologies to work for your business
- Productivity and morale soar, making it easier to attract and retain the best talent
3. Recruit, select and celebrate for success
Democratizing automation doesn’t mean everyone needs to be a developer. The goal is to demystify bots and encourage people to use them to be their best.
Recruit by role
Train people with roles dominated by manually-intensive tasks—e.g., Finance, HR, Training and Auditing. That’s where bots have the greatest impact.
Select by aptitude
Some people have more tech interest and aptitude than others. Prioritize them for training increases your chances of creating brilliant bots.
Celebrate and reward
Celebrate great bots and reward the people who create them. Recognition made our ‘Citizen Bot Developers’ proud evangelists for automation, and positive internal PR built excitement and momentum. The best and most enthusiastic went on to become ‘Power Users’: creating and sharing more bots within their line of business unit and working alongside IT to identify bots that might be useful to the wider organization.
Automation LeagueTM pilot facts and stats
- Launched across 2 x business units: +/- 600 people
- 450 raised their hands
- 100 selected: a manageable, statistically relevant, number
- 76 graduated as ‘Citizen Bot Developers’
- 12 (+/- 15%) are now ‘Power Users’: regularly creating and sharing time-saving bots
- >1k Firstsourcers are now using bots created during or since the pilot
4. Training needs to include mindset, method and mentoring
Our project planning research highlighted the importance of training in both the mindset and method of automation skilling supported by rigorous mentoring. Our proprietary Automation League™ training methodology, developed in collaboration with UiPath and Tiny Magiq, reflects this. And we used the pilot to test and optimize it.
Sukumar Rajagopal
Founder & CEO, TinyMagiq
The art of automation
Before anyone gets busy developing bots, they need to identify which tasks Robotic Process Automation (RPA) is best able to help them with. In collaboration with leading digital transformation trainers Tiny Magiq, we developed a curriculum to help with this. It harnesses motivational techniques around the cumulative power of small changes based on Stanford behavioral scientist B.J. Fogg’s model of creating tiny habits.
Participants used the Magiq Spark mobile journaling app to:
- Identify and prioritize bottlenecks in their process
- Develop positive ideation habits
- Get quick and constructive support from mentors
- Develop storytelling skills to present ideas internally and persuade others of their worth
The app uses gamification techniques to reward and engender consistent behavior.
The science of automation
Gamification techniques also encouraged and rewarded people as they were trained on UiPath’s outstanding Studio X platform. No programming experience? No problem. StudioX makes it easy to:
- Identify tasks perfect for automation
- Build, publish and run their own automations
StudioX works without IT infrastructure changes. But you do need to ensure everyone can access it on devices they’re comfortable using.
Firstsource is embracing the power and potential of citizen developers with StudioX. It’s a pleasure to partner with an organization as committed to unlocking human potential through automation as we are.
Brandon Nott
SVP – Product Management at UiPath
The classroom in action
Our citizen developers worked together in small teams—the 100 in our pilot were divided into 5 groups of 20 each. Individuals within teams supported and encouraged each other, and each group was assigned three experienced mentors: an Automation Champion (to advise on the technical side of things) and a Process Owner (to advise on the business application of bots) and a Tiny Magiq mentor (to identify and overcome roadblocks). The virtual classroom sessions were led by UiPath trainers and experts helping participants get their bearings in place from basic coding perspective.
Training took 11 weeks in total:
- 4 x weeks of e-learning and virtual classroom sessions
- 1 x week of ideation
- Ideas were evaluated and prioritized by the Automation Champion and the Process Owner
- 6 x weeks developing automations
Training was adapted and evaluated to ensure if was highly engaging and effective even when delivered remotely.
Automation skilling in a league of its own
The Automation League™ has saved our business time and money. It’s made our people even happier and boosted our service to clients. We’re now putting our first-hand experience to work for our customers. We’re helping them to establish and run efficient and effective citizen development programs that realize their digital transformation ambitions. The Automation League™ adds value to their organizations by improving productivity and both employee and customer satisfaction.
To find out more about how the Firstsource Automation League™ framework can help take your business to
the next level, please click here.
Sundara Sukavanam
Chief Digital Officer at Firstsource
Firstsource brings the promise of citizen development to life, making work easier and better for thousands of employees and customers.
Power to our people
People add the magic to a business, and digital transformation is about giving them the tools and skills they need to be wow. But digital transformation needs to happen faster, and we believe the key to speeding it up lies in democratizing automation: making it easy for people to identify opportunities and then design and build their own automated solutions.
Citizen development, as it’s known, is a hot topic. You can read more about it—along with our ambitions and approach—in `A bot for everyone: how to fast track digital transformation in your organization’.
Off the page and into practice with Automation League™.
In September 2020, we launched a pilot to put citizen development to the test across two of our largest business units. We worked with outstanding automation and training partners to develop a winning methodology: the Firstsource Automation League™.
- And it’s delivering
January 2021: 100+ bots developed and ready to be used by 1000+ Firstsourcers - April 2021: Scaling of bots starts
- By June 2021: we aim to deploy 95% of these bots across 400+
employees
Citizen developed bots are already adding value to our internal processes, and to our clients’ businesses.
Our first-hand experience gives us significant insight into what it takes to implement and run a successful citizen development program at scale. This case study summarizes the key lessons we’ve learned along the way:
1. Automation boosts productivity
People are happiest when they’re productive—and that means achieving more, not doing more. Robotic Process Automation (RPA) frees them from tedious and repetitive admin chores, giving them more time to delight customers. Traditionally, it’s worked top down, with the IT team providing solutions for key workforce challenges. But things slow down as challenges pile up in the IT inbox.2
2. Ground up is better for everyone
Automation League™ changes the rules of the game. Rather than having one Centre of Excellence (CoE) rolling out RPA across the organization, our approach creates smaller CoEs within each business unit. We put the route to a solution in the hands of the people who best understand the challenge—the workforce. This means:
- Bots get used because they work, not because people are told to use them
- Bots are shared across teams and become best practice
- IT Professionals provide guidelines and governance only, and have more time to focus on putting innovative new technologies to work for your business
- Productivity and morale soar, making it easier to attract and retain the best talent
3. Recruit, select and celebrate for success
Democratizing automation doesn’t mean everyone needs to be a developer. The goal is to demystify bots and encourage people to use them to be their best.
Recruit by role
Train people with roles dominated by manually-intensive tasks—e.g., Finance, HR, Training and Auditing. That’s where bots have the greatest impact.
Select by aptitude
Some people have more tech interest and aptitude than others. Prioritize them for training increases your chances of creating brilliant bots.
Celebrate and reward
Celebrate great bots and reward the people who create them. Recognition made our ‘Citizen Bot Developers’ proud evangelists for automation, and positive internal PR built excitement and momentum. The best and most enthusiastic went on to become ‘Power Users’: creating and sharing more bots within their line of business unit and working alongside IT to identify bots that might be useful to the wider organization.
Automation LeagueTM pilot facts and stats
- Launched across 2 x business units: +/- 600 people
- 450 raised their hands
- 100 selected: a manageable, statistically relevant, number
- 76 graduated as ‘Citizen Bot Developers’
- 12 (+/- 15%) are now ‘Power Users’: regularly creating and sharing time-saving bots
- >1k Firstsourcers are now using bots created during or since the pilot
4. Training needs to include mindset, method and mentoring
Our project planning research highlighted the importance of training in both the mindset and method of automation skilling supported by rigorous mentoring. Our proprietary Automation League™ training methodology, developed in collaboration with UiPath and Tiny Magiq, reflects this. And we used the pilot to test and optimize it.
Sukumar Rajagopal
Founder & CEO, TinyMagiq
The art of automation
Before anyone gets busy developing bots, they need to identify which tasks Robotic Process Automation (RPA) is best able to help them with. In collaboration with leading digital transformation trainers Tiny Magiq, we developed a curriculum to help with this. It harnesses motivational techniques around the cumulative power of small changes based on Stanford behavioral scientist B.J. Fogg’s model of creating tiny habits.
Participants used the Magiq Spark mobile journaling app to:
- Identify and prioritize bottlenecks in their process
- Develop positive ideation habits
- Get quick and constructive support from mentors
- Develop storytelling skills to present ideas internally and persuade others of their worth
The app uses gamification techniques to reward and engender consistent behavior.
The science of automation
Gamification techniques also encouraged and rewarded people as they were trained on UiPath’s outstanding Studio X platform. No programming experience? No problem. StudioX makes it easy to:
- Identify tasks perfect for automation
- Build, publish and run their own automations
StudioX works without IT infrastructure changes. But you do need to ensure everyone can access it on devices they’re comfortable using.
Firstsource is embracing the power and potential of citizen developers with StudioX. It’s a pleasure to partner with an organization as committed to unlocking human potential through automation as we are.
Brandon Nott
SVP – Product Management at UiPath
The classroom in action
Our citizen developers worked together in small teams—the 100 in our pilot were divided into 5 groups of 20 each. Individuals within teams supported and encouraged each other, and each group was assigned three experienced mentors: an Automation Champion (to advise on the technical side of things) and a Process Owner (to advise on the business application of bots) and a Tiny Magiq mentor (to identify and overcome roadblocks). The virtual classroom sessions were led by UiPath trainers and experts helping participants get their bearings in place from basic coding perspective.
Training took 11 weeks in total:
- 4 x weeks of e-learning and virtual classroom sessions
- 1 x week of ideation
- Ideas were evaluated and prioritized by the Automation Champion and the Process Owner
- 6 x weeks developing automations
Training was adapted and evaluated to ensure if was highly engaging and effective even when delivered remotely.
Automation skilling in a league of its own
The Automation League™ has saved our business time and money. It’s made our people even happier and boosted our service to clients. We’re now putting our first-hand experience to work for our customers. We’re helping them to establish and run efficient and effective citizen development programs that realize their digital transformation ambitions. The Automation League™ adds value to their organizations by improving productivity and both employee and customer satisfaction.
To find out more about how the Firstsource Automation League™ framework can help take your business to
the next level, please click here.
Sundara Sukavanam
Chief Digital Officer at Firstsource
- Acquired PatientMatters, US
- Change of Leadership; Joining of New CEO, Vipul Khanna
- Firstsource signs first utility deal with EoN
- Firstsource signs 10-year, strategic deal with Sky
- Firstsource acquires BPO division of ISGN
- Strategic investment in Nanobi
- RP-Sanjiv Goenka’s CESC makes a strategic investment in the company
- Joint venture with Dialog Axiata and enters Sri Lanka
- Inked strategic partnership through a 5 year, $80m outsourcing deal with Barclaycard US
- Listed on Indian Stock Exchange
- Acquired MedAssist - US
- Inked strategic partnership with Metavante
- Started operations in Northern Ireland and Argentina
- Change of name to “Firstsource” Solutions Limited”
- Acquired Business Process Management Inc. US
- Entered the Healthcare and Publishing Industries through the acquisition of RevIT India
- Acquired majority stake in Pipal Research, US
- Teamsek made a strategic investment
- Acquired Accounts Solutions Group - US
- Acquired FirstRing - US
- Teamsek made a strategic investment
- WestBridge (now managed by Sequoia Capital) invested in the company
- Acquired FirstRing - US
- Teamsek made a strategic investment
- WestBridge (now managed by Sequoia Capital) invested in the company
- Name changed to ICICI Onesource
- Teamsek made a strategic investment
- Acquired Customer Asset - UK
- Established as ICICI infotech upstream Ltd. by ICICI bank, India
Financial Information
Annual Report
2022-2023
BRSR Report
FY 2022-23
Subsidiary financials
2022 - 2023
- American Recovery Service Incorporated
- Firstsource Advantage LLC
- Firstsource BPO Ireland Limited Financials
- Firstsource Business Process Services LLC
- Firstsource Group USA, Inc.
- Firstsource Health Plans and Healthcare Services, LLC
- Firstsource Process Management Services Limited
- Firstsource Solutions Mexico, S. de R.L. de C.V
- Firstsource Solutions UK Limited
- Firstsource Solutions USA, LLC
- Firstsource-Dialog Solutions (Private) Limited
- Kramer Technologies LLC
- MedAssist Holding, LLC
- Medical Advocacy Services for Healthcare, Inc
- One Advantage LLC
- PatientMatters, LLC
- Sourcepoint Fulfillment Services, Inc.
- Sourcepoint Inc.
- The StoneHill Group, INC.
Annual Report
2021-2022
Subsidiary financials
2021 - 2022
- American Recovery Service Incorporated
- Firstsource Advantage LLC
- Firstsource BPO Ireland Limited Financials
- Firstsource Business Process Services LLC
- Firstsource Process Management Services Limited
- Firstsource Group USA, Inc.
- Firstsource Health Plans and Healthcare Services, LLC
- Firstsource Solutions Mexico, S. de R.L. de C.V
- Firstsource Solutions UK Limited
- Firstsource-Dialog Solutions (Private) Limited
- Kramer Technologies LLC
- Medical Advocacy Services for Healthcare, Inc
- MedAssist Holding, LLC
- One Advantage LLC
- PatientMatters, LLC
- Sourcepoint Inc.
- Sourcepoint Fulfillment Services, Inc.
- The StoneHill Group, INC.
Annual Report
2020-2021
Subsidiary financials
2020 - 2021
- Firstsource Process Management Services Limited
- Firstsource Solutions UK Limited
- Firstsource Group USA Inc.
- Firstsource Business Process Services LLC
- Firstsource Advantage LLC
- One Advantage LLC
- MedAssist Holding, LLC
- Firstsource Health Plans and Healthcare Services, LLC
- Sourcepoint, Inc.
- Sourcepoint Fulfillment Services, Inc.
- Firstsource-Dialog Solutions (Private) Limited
- PatientMatters, LLC
- Kramer Technologies LLC
- Medical Advocacy Services for Healthcare, Inc.
- Firstsource BPO Ireland Limited
Annual Report
2019 - 2020
Subsidiary financials
2019 - 2020
- FSL UK Consol Financials
- Firstsource Process Management Services Limited
- Firstsource Advantage LLC
- Firstsource BPO Ireland Limited
- Firstsource Transaction Services LLC
- Firstsource Dialog Solutions Private Limited
- Medassist Holding LLC
- Firstsource Business Process Services LLC
- One Advantage LLC
- Firstsource Group USA Inc
- Sourcepoint Fulfillment Services Inc
- Sourcepoint Inc
Annual Report
2018 - 2019
Subsidiary financials
2018 - 2019
- FPMSL Signed financials March 19
- Firstsource Solutions UK Ltd.
- Firstsource Advantage LLC
- Firstsource BPO Ireland Limited
- Firstsource Transaction Services LLC
- Firstsource Dialog Solutions Private Limited
- Medassist Holding LLC
- Firstsource Business Process Services LLC
- One Advantage LLC
- Firstsource Group USA Inc
- Sourcepoint Fulfillment Services Inc
- Sourcepoint Inc
Annual Report
2017 - 2018
Subsidiary financials
2017 - 2018
- Firstsource Solutions UK Ltd.
- Firstsource Advantage LLC
- Firstsource Process Management Services Limited
- ISGN Solutions Inc.
- Firstsource BPO Ireland Limited
- Firstsource Transaction Services LLC
- Firstsource Dialog Solutions Private Limited
- Medassist Holding LLC
- Firstsource Group USA Inc.
- ISGN Fulfillment Services Inc.
- Firstsource Business Process Services LLC
- One Advantage LLC
Annual Report
2016 - 2017
Subsidiary financials
2016 - 2017
- Firstsource Advantage LLC
- Firstsource Solutions UK Ltd Services Limited
- Firstsource BPO Ireland Limited
- Firstsource Transaction Services LLC
- Firstsource Business Process Services LLC
- One Advantage LLC Private Limited
- Firstsource Dialog Solutions Private Limited
- ISGN Fulfillment Services Inc. Services LLC
- ISGN Solutions Inc.
- MedAssist Holding LLC
- Firstsource USA, Inc.
Annual Report
2015 - 2016
Subsidiary financials
2015 - 2016
- Firstsource Process Management Services Limited
- Firstsource Group USA Inc
- Firstsource Advantage LLC
- Firstsource Solutions UK Ltd
- Firstsource BPO Ireland Limited
- Firstsource Transaction Services LLC Private Limited
- Firstsource Business Process Services LLC
- MedAssist Holding LLC
- Firstsource Dialog Solutions Private Limited
- One Advantage LLC
Annual Report
2014 - 2015
Subsidiary financials
2014 - 2015
- Firstsource Process Management Services Limited
- Firstsource Group USA Inc
- Firstsource Advantage LLC Services Limited
- Firstsource Solutions UK Ltd
- Firstsource BPO Ireland Limited
- Firstsource Transaction Services LLC
- Firstsource Business Process Services LLC Private Limited
- MedAssist Holding LLC
- Firstsource Dialog Solutions Private Limited
- One Advantage LLC
Annual Report
2013 - 2014
Annual Report
2012 - 2013
Annual Report
2011- 2012
Annual Report
2010 - 2011
Annual Report
2009 - 2010
Annual Report
2008 - 2009
Annual Report
2007 - 2008
Fiscal Year | Quarter | Investor Presentation | Factsheet | Consolidated and Standalone Results | Press Release | Earnings Call Transcript | Investor’s Shareholding Pattern | Published Results |
---|---|---|---|---|---|---|---|---|
2007 | Q4 | – |
Annual Report
2007 - 2008
Reports & Notices
FY 2023-24
FY 2022-23
FY 2021-22
FY 2020-21
FY 2019-20
Familiarisation Programme for Independent Directors | Esop Details as per Rgln 14 – FY 2018-19 | E-Voting Book Closure Notice_Financial Express & Nashakti 2018-19 |
Datewise increase and decrease in Top Ten Sharesholders, Directors & KMPs | MGT 9 – Annual Return FY 2018-19 | |
AGM Details – FY 2018-19
Day and Date: Friday, 2nd August 2019 Time: 3.30 p.m.
Venue: Rangsharda Auditorium, Krishna Chandra Marg, Near Lilavati Hospital, Nityanand Nagar, ONGC Colony, Bandra West, Mumbai 400 050 (Route map) | ||
Notice of AGM 2018-19 | Attendance Slip FY 2018-19 | Terms of appointment of Independent Director |
Postal Ballot
FY 2018-19
Terms of appointment of Independent Director | E-Voting Book Closure Notice_Free Press Journal_2017-18 | E-Voting Book Closure Notice_Navashakti_2017-18 |
Business Responsibility Report FY 2017-18 | Scrutinizer’s Report, 6th August 2018 | |
Chairman’s Report, 6th August 2018 | ||
AGM Details – FY 2017-18 Day and Date: Monday, 6th August 2018 Time: 3.30 p.m. Venue: Ravindra Natya Mandir, Sayani Road, Prabhadevi, Mumbai – 400 025 (Route map) | ||
Notice of AGM 2017-18 | Attendance Slip FY 2017-18 |
FY 2017-18
E-Voting Book Closure Notice_Free Press Journal_2016-17 | ESOP Details as per Regulation 14 FY-2016-17 | |
AGM Details – FY 2016-17 Day and Date : Tuesday, 8th August 2017 Time : 3.30 p.m. Venue: Manik Sabhagriha, ‘Vishwakarma’ M. D. Lotlikar Vidya Sankul, Opposite Lilavati Hospital, Bandra Reclamation, Mumbai 400 050 (Route map) | Notice of AGM 2016-17 | |
Attendance Slip FY 2016-17 |
FY 2016-17
Scrutinizer’s Report_July 26, 2016 | Chairman’s Report_July 26, 2016 | E-Voting-Book-Closure-Notice_Nav-Shakti_2016 |
E-Voting-Book-Closure-Notice_Free-Press-Journal_2016 | Notice of AGM 2015-16 | Attendance Slip FY 2016 |
Date wise increase / decrease in Top Ten Shareholders, Directors & KMPs | ||
AGM Details – FY 2015-16 Day and Date : Tuesday, July 26, 2016 Time : 3.30 p.m. Venue: Ravindra Natya Mandir, Sayani Road, Prabhadevi, Mumbai – 400 025 (Route map) |
FY 2015-16
Chairmans-Report_August3-2015 | Scrutineers Report , Aug 03, 2015 | E-Voting & Book Closure Free Press Journal 2015 |
E-Voting-&-Book-Closure-Notice_Nav-Shakti_2015 | Notice of AGM 2014-15 | Appointment of Independent Directors |
Extract of Annual Return MGT 9 | ||
AGM Details – FY 2014-15 Day and Date : Monday, August 3, 2015 Time : 3.30 p.m. Venue: Manik Sabhagriha, ‘Vishwakarma’ M. D. Lotlikar Vidya Sankul, Opp. Lilavati Hospital, Bandra Reclamation, Mumbai 400 050 (Route map) |
Postal Ballot
FY 2014-15
Term of Appointment of Independent Directors | Details of Independent Directors’ Familiarisation Programme | Chairman’s Report Aug 01, 2014 |
Scrutineers Report (Combined) | Scrutineers Report on Evoting | E-Voting & Book Closure Free Press Journal 2014 |
E-Voting & Book Nav Shakthi 2014 | ||
Resignation of Dr. Shailesh J. Mehta Dr. Shailesh J. Mehta, an Independent Director of the Company, has resigned from the Board of Firstsource Solutions Limited w.e.f. March 30, 2015 | Resignation of Mr. Haigreve Khaitan Mr. Haigreve Khaitan, a Non-Executive, Non- Independent Director has resigned from the Board of Firstsource Solutions Limited w.e.f. September 19, 2014. | Resignation of Mr. Ananda Mukerji Mr. Ananda Mukerji, a Non-Executive, Non- Independent Director has resigned from the Board of Firstsource Solutions Limited w.e.f. August 18, 2014. |
Resignation of Mr. K. P Balaraj Mr. K. P Balaraj, Director has resigned from the Board of Firstsource Solutions Limited w.e.f. May 21, 2014 due to pre-occupation with other business activities. E-Voting-&-Book-Closure-Notice_Free-Press-Journal_2015 |
Exchange Filings
Description 2023-2024
Date of Release
Description 2022-2023
Date of Release
Description 2021-2022
Date of Release
Description 2020-2021
Date of Release
Description 2019-2020
Date of Release
Description 2018-2019
Date of Release
Description 2017-2018
Date of Release
Cover Letter for ECB Prepayment | 28th March 2018 |
Cover Letter for Investors – Post Investors Call | 7th February 2018 |
Notice for Board Meeting Q3FY2018 | 16th January 2018 |
Cover Letter – Term Loan Repayment for the quarter ended 31st December 2017 | 29th December 2017 |
Cover Letter for Investors – Post Investors Call | 1st November 2017 |
Notice of Board Meeting for Q2 FY 2018 | 12th October 2017 |
Notice of Board Meeting for Q1 FY 2018 | 10th July 2017 |
Cover Letter – Term Loan Repayment for the quarter ended 30th June 2017 | 30th June 2017 |
Cover Letter for Investors – Pre Investor Call | 4th May 2017 |
Notice of Board Meeting for Q4FY2017 | 18th April 2017 |
Description 2016-2017
Date of Release
Term Loan Repayment | 31-Mar-2017 |
Notice of Board Meeting for Q3FY2017 | 16th January 2017 |
Cover Letter for Investors – Pre Investor Call | 25th July 2016 |
Notice for SEs | 13th October 2016 |
Term Loan Repayment | 30th September 2016 |
Cover Letter for Investors – Pre Investor Call | 25th July 2016 |
Cover Letter for Investors – Post Investor Call | 26th July 2016 |
Firstsource Solutions and Sky UK announce 10-year strategic partnership | 18th July 2016 |
Notice of Board Meeting for Q1FY2017 | 8th July 2016 |
Disclosure of Voting Results of the 15th Annual General Meeting of the Company | 28th July 2016 |
Description 2015-2016
Date of Release
Notice of Board Meeting for Q3FY2016 | 14th January 2016 |
Disclosure of Voting Results of the 14th Annual General Meeting of the Company | 5th August 2015 |
Description 2014-2015
Date of Release
Description 2013-2014
Date of Release
Corporate Governance
- Anti-Harassment & Non-Discrimination Policy – US
- Anti Slavery & Human Trafficking Statement
- Anti-Bribery and Gifts & Entertainment Policy
- Archival Policy - IN
- Bank Secrecy Act and Anti Money Laundering Policy – US
- Board Diversity –IN
- Bullying and Harassments Policy - UK
- Business conduct & Ethics Policy – UK
- Code of Conduct for Executive Directors and Senior Management –IN
- Code of Conduct for Non-Executive & Independent Directors –IN
- CSR Policy
- Diversity & Equal Opportunities Policy - UK
- Dividend Distribution Policy –IN
- ESG Policy
- Financial Crime Policy
- Gender Pay Report
- Global Anti-Fraud Policy
- Global BCMS Policy
- Global BCMS Manual
- Global Corporate Privacy Policy
- Global Cyber Security Policy
- Global Enterprise Risk Management Policy
- Global Ethics Policy
- Global Grievance Redressal Policy
- Global Human Rights Policy
- Global Inclusion & Diversity Policy
- Global Policy Administration & Facilities
- Global Policy Physical Security Safety
- Global Quality Health , Safety , Environment & Energy Management Policy
- Global Tax Strategy
- Global Waste Policy
- Global Website Privacy Policy
- Global Whistle Blower Policy
- Incident management Policy
- Material Subsidiary Policy –IN
- Policy for determination of Materiality of Events or Information –IN
- Policy on familiarisation of Independent Directors –IN
- Prevention of Sexual Harassment – POSH -IN
- Prevention of Sexual Harassment – POSH - Philippines
- Process Docment - Grievance Redressal for Misleading Advertisement Delivery of Essential Services Restrictive UnfairTrade Pract –IN
- Related Party Transactions Policy –IN
- Remuneration Policy for Non-executive Directors –IN
- Supplier Code of Conduct
- Sustainable Supply Chain Policy
- Workplace Bullying Policy – US
- Vulnerability Policies and Procedures – UK
CRISIL (A Standard & Poor’s Company) upgraded the company’s Long-Term Rating from CRISIL A/Positive to CRISIL A+/Stable and reaffirmed Short Term Rating of CRISIL A1
Instrument Category | Earlier Rating | Rating After Upgrade |
---|---|---|
Long Term | CRISIL A / Positive | CRISIL A+ / Stable |
Short Term | CRISIL A1 | CRISIL A1 (Reaffirmed) |
CARE has reaffirmed the company rating CARE A1+ (Long-term Bank Facilities) and CARE A1+ (Short-term Bank Facilities).
Facilities/Instrument | Earlier Rating | Rating After Upgrade |
---|---|---|
Long Term Bank Facilities | CARE A1+ | CARE A1+ (Reaffirmed) |
Short Term Bank Facilities | CARE A+; Stable / CARE A1+ | CARE A+; Stable / CARE A1+ (Reaffirmed) |
Given below is the Dividend History of the Company till the 20th Annual General Meeting of the Company held on July 29, 2021:
Financial Year | Rate of Dividend (₹)* | % of Dividend* | Type of Dividend |
2017-18 | 1.5 | 15 | Final |
2018-19 | 2 | 20 | Final |
2019-20 | 2.5 | 25 | Interim |
2020-21 | 3 | 30 | Interim |
*Per Share Data |
Latest events
Q3 FY24 Earnings Conference Call
Wednesday, February 07, 2024 | 4:30 p.m. IST India | 7:00 p.m. SGT Singapore and HK | 11:00 a.m. UK – United Kingdom | 6:00 a.m. ET – United States
Wednesday, November 08, 2023 | 4:00 p.m. IST India | 6:30 p.m. SGT Singapore and HK | 11:30 a.m. UK – United Kingdom | 6:30 a.m. ET – United States
Thursday, August 3, 2023 | 08:30 IST India | 11:00 SGT Singapore and HK | 04:00 UK – United Kingdom | 23:00 ET – United States
Friday, May 5, 2023 | 09:00 IST India | 11:30 SGT Singapore and HK | 04:30 UK – United Kingdom | 23:30 EST – United States
Q3 FY24 Earnings call recording
Diamond Pass
Click here to join with DiamondPass™ (No Wait Time)
Click here to join with DiamondPass™ (No Wait Time)
Dial in details
Playback ID: 50459
Past events
Q3 FY22 Earnings Call
Friday, February 4th, 2022
Q2 FY22 Earnings Call
Wednesday, November 10th, 2021
Q1 FY22 Earnings Call
Friday, July 30th, 2021
Annual General Meeting
Thursday, July 29, 2021
Q4 FY21 Earnings Call
Wednesday, May 12, 2021
Q3 FY21 Earnings Call
Wednesday, February 10, 2021
Q2 FY21 Earnings Call
Thursday, October 29, 2020
Q1 FY21 Earnings Call
Thursday, August 13, 2020
Annual General Meeting
Tuesday, July 21, 2020
Q4 FY20 Earnings Call
Wednesday, May 27, 2020
Q3 FY20 Earnings Call
Tuesday, February 4, 2020
Q2 FY20 Earnings Call
Wednesday, November 6, 2019
Q1 FY20 Earnings Call
Friday, August 2, 2019
Annual General Meeting
Friday, August 2, 2019
Q4 FY19 Earnings Call
Monday, May 6, 2019
Q3 FY19 Earnings Call
Monday, February 4, 2019
Q2 FY19 Earnings Call
Thursday, November 1, 2018
Q1 FY19 Earnings Call
Tuesday, August 6, 2019
Annual General Meeting
Tuesday, August 6, 2019
Q4 FY18 Earnings Call
Monday, May 7, 2018
Q3 FY18 Earnings Call
Wednesday, February 7, 2018
Q2 FY18 Earnings Call
Wednesday, November 1, 2017
Q1 FY18 Earnings Call
Tuesday, August 8, 2017
Annual General Meeting
Tuesday, August 8, 2017
Q4 FY17 Earnings Call
Friday, May 5, 2017
Q3 FY17 Earnings Call
Tuesday, January 31, 2017
Q2 FY17 Earnings Call
Thursday, October 27, 2016
Q1 FY17 Earnings Call
Tuesday, July 26, 2016
Annual General Meeting
Tuesday, July 26, 2016
Q4 FY16 Earnings Call
Thursday, May 12, 2016
Q3 FY16 Earnings Call
Thursday, January 28, 2016
Q2 FY16 Earnings Call
Thursday, October 29, 2015
Q1 FY16 Earnings Call
Monday, August 03, 2015
Annual General Meeting
Monday, August 03, 2015
Q4 FY15 Earnings Call
Tuesday, May 05, 2015
Q3 FY15 Earnings Call
Monday, February 09, 2015
Q2 FY15 Earnings Call
Friday, November 14, 2014
Q1 FY15 Earnings Call
Friday, August 01, 2014
Annual General Meeting
Friday, August 01, 2014
Q4 FY14 Earnings Call
Friday, May 02, 2014
Q3 FY14 Earnings Call
Friday, January 31, 2014
Q2 FY14 Earnings Call
Thursday, October 24, 2013
Q1 FY14 Earnings Call
Wednesday, August 07, 2013
Annual General Meeting
Tuesday, August 06, 2013
Q4 FY13 Earnings Call
Wednesday, May 08, 2013
Q3 FY13 Earnings Call
Thursday, February 14, 2013
Extra-Ordinary General Meeting
Thursday, November 22, 2012
Q2 FY13 Earnings Call
Friday, October 26, 2012
Q1 FY13 Earnings Call
Tuesday, July 31, 2012
Annual General Meeting
Tuesday, July 31, 2012
Q4 FY12 Earnings Call
Wednesday, May 16, 2012
Q3 FY12 Earnings Call
Wednesday, Feb 1, 2012
Q2 FY12 Earnings Call
Wednesday, November 09,2011
Q1 FY12 Earnings Call
Wednesday, August 3, 2011
Annual General Meeting
Wednesday, August 3, 2011
Q4 FY11 Earnings Call
Thursday, April 28, 2011
Q3 FY11 Earnings Call
Thursday, February 10, 2011
Q2 FY11 Earnings Call
Thursday, October 28, 2010
Q1 FY11 Earnings Call
Wednesday, July 28, 2010
Annual General Meeting
Thursday, September 16, 2010
Q4 FY10 Earnings Call
Friday, April 30, 2010
Q3 FY10 Earnings Call
Wednesday, January 27, 2010
Q2 FY10 Earnings Call
Wednesday, October 28, 2009
Q1 FY10 Earnings Call
Wednesday, July 29, 2009
Annual General Meeting
Wednesday, July 29, 2009
Q4 FY09 Earnings Call
Wednesday, April 29, 2009
Q3 FY09 Earnings Call
Monday, February 2, 2009
Q2 FY09 Earnings Call
Monday, November 24, 2008
Q1 FY09 Earnings Call
Wednesday, July 30, 2008
Annual General Meeting
Thursday, July 31, 2008
Q4 FY08 Earnings Call
Tuesday, April 29, 2008
Q3 FY08 Earnings Call
Tuesday, January 29, 2008
Extraordinary General Meeting
Thursday, November 22, 2007
Q2 FY08 Earnings Call
Monday, October 29, 2007
MedAssist Acquisition Analyst Call
Thursday, August 30, 2007
Annual General Meeting
Tuesday, August 14, 2007
Q1 FY08 Earnings Call
Monday, July 30, 2007
Q4 FY07 Earnings Call
Friday, April 27, 2007
Get In Touch
IR Contact
Pankaj Kapoor
Company Secretary and Compliance Officer
5th Floor, Paradigm B Mindspace, Link Road, Malad – West, Mumbai 400 064 India
+ 91 (22) 6666 0887
Grievance Redressal
Registered Office
5th Floor, Paradigm B, wing, Mindspace, Link Road, Malad West Mumbai 400064
+91 (22) 6666 0887
Communications Address
5th Floor, Paradigm B, Mindspace, Link Road, Malad West Mumbai 400064
Registrar & Transfer Agents
3i infotech Ltd Tower#5, 3rd to 6th floor, International infotech park, Vashi - 400703, Navi Mumbai
+91 (22) 6792 8098