Investor Relations

Analyst Coverage

Firstsource is followed by the analysts listed above. Please note that any opinions, estimates or forecasts regarding Firstsource’s performance made by these analysts are theirs alone and do not represent opinions, forecasts or predictions of Firstsource or its management. Firstsource does not by its reference above or distribution imply its endorsement of or concurrence with such information, conclusions or recommendations.

Credit Rating

CRISIL (A Standard & Poors Company) upgraded the company’s Short-Term Rating from CRISIL A2+ to CRISIL A1 and the Long Term Rating from CRISIL A-/Stable to CRISIL A/Stable

CARE has upgraded the company rating from CARE A- to CARE A (Long-term Bank Facilities) and from CARE A2+ to CARE A1 (Short-term Bank Facilities).

CARE has upgraded the company’s commercial paper rating from CARE A2+ to CARE A1

Reports & Notices

FY 2017-18

• Cover Letter for Post Investor Call Q2FY2019
• Window Closure Notice
• Notice for Board Meeting Q2FY2019
• E-Voting Book Closure Notice_Free Press Journal_2017-18
• E-Voting Book Closure Notice_Navashakti_2017-18
• Business Responsibility Report FY 2017-18
• Disclosure of Voting Results for the 17th Annual General Meeting of the Company
• Scrutinizer’s Report, 6th August 2018
• Chairman’s Report, 6th August 2018
• Notice for Board Meeting Q1FY2019

AGM Details – FY 2017-18
Day and Date: Monday, 6^th August 2018
Time: 3.30 p.m.
Venue: Ravindra Natya Mandir, Sayani Road, Prabhadevi, Mumbai – 400 025 (Route map)

• Notice of AGM 2017-18
• Attendance Slip FY 2017-18
• Cover Letter for Post Investor Call Q4FY2018
• Cover Letter and Audited Financial Results and Dividend Q4FY2018
• Outcome of the Meeting – Appointment of Mr. Pradip Roy
• Notice for SEs Dividend
• Cover Letter for Pre-Investor Call
• Cover Letter for ECB Prepayment
• Cover Letter Full and Final Term Loan Repayment for the quarter ended 31st March 2018
• Notice for Board Meeting Q4FY2018
• Notice for SEs Window Closure Q4FY2018
• Cover Letter for Investors – Post Investors Call
• Notice for Board Meeting Q3FY2018
• Cover Letter – Term Loan Repayment for the quarter ended 31st December 2017
• Cover Letter for Investors – Post Investors Call
• Notice of Board Meeting for Q2 FY 2018

AGM Details – FY 2016-17
Day and Date : Tuesday, 8^th August 2017
Time : 3.30 p.m.
Venue: Manik Sabhagriha, ‘Vishwakarma’ M. D. Lotlikar Vidya Sankul, Opposite Lilavati Hospital, Bandra Reclamation, Mumbai 400 050 (Route map)

• Notice of AGM 2016-17
• Attendance Slip FY 2016-17
• Notice of Board Meeting for Q1 FY 2018
• Cover Letter – Term Loan Repayment for the quarter ended 30^th June 2017
• Cover Letter for Investors – Pre Investor Call
• Notice of Board Meeting for Q4FY2017
• Term Loan Repayment – March 31, 2017
• Notice of AGM 2015-16 
• Attendance Slip FY 2016

AGM Details – FY 2015-16
Day and Date : Tuesday, July 26, 2016
Time : 3.30 p.m.
Venue: Ravindra Natya Mandir, Sayani Road, Prabhadevi, Mumbai – 400 025 (Route map)

• Notice of Board Meeting for Q3FY2017
• Cover Letter for Investors – Pre Investor Cal
• Notice for SEs
• Term Loan Repayment
• Cover Letter for Investors – Pre Investor Call
• Cover Letter for Investors – Post Investor Call
• Firstsource Solutions and Sky UK announce 10-year strategic partnership
• Notice of Board Meeting for Q1FY2017
• Notice of Board Meeting for Q3FY2016
• Notice of AGM 2014-15

AGM Details – FY 2014-15
Day and Date : Monday, August 3, 2015
Time : 3.30 p.m.
Venue: Manik Sabhagriha, ‘Vishwakarma’ M. D. Lotlikar Vidya Sankul, Opp. Lilavati Hospital, Bandra Reclamation, Mumbai 400 050 (Route map)

Resignation of Dr. Shailesh J. Mehta
Dr. Shailesh J. Mehta, an Independent Director of the Company, has resigned from the Board of Firstsource Solutions Limited w.e.f. March 30, 2015.

Resignation of Mr. Haigreve Khaitan
Mr. Haigreve Khaitan, a Non-Executive, Non- Independent Director has resigned from the Board of Firstsource Solutions Limited w.e.f. September 19, 2014.

Resignation of Mr. Ananda Mukerji
Mr. Ananda Mukerji, a Non-Executive, Non- Independent Director has resigned from the Board of Firstsource Solutions Limited w.e.f. August 18, 2014.

Resignation of Mr. K. P Balaraj
Mr. K. P Balaraj, Director has resigned from the Board of Firstsource Solutions Limited w.e.f. May 21, 2014 due to pre-occupation with other business activities.
E-Voting-&-Book-Closure-Notice_Free-Press-Journal_2015

FY 2016-17

• E-Voting Book Closure Notice_Free Press Journal_2016-17
• E-Voting Book Closure Notice_Navashakti_2016-17

FY 2015-16

• Scrutinizer’s Report_July 26, 2016
• Chairman’s Report_July 26, 2016
• Disclosure of Voting Results of the 15th Annual General Meeting of the C…
• E-Voting-Book-Closure-Notice_Free-Press-Journal_2016
• E-Voting-Book-Closure-Notice_Nav-Shakti_2016

FY 2014-15

• Chairmans-Report_August3-2015
• Scrutineers Report , Aug 03, 2015
• Disclosure of Voting Results of the 14th Annual General Meeting of the Company
• E-Voting & Book Closure Free Press Journal 2015
• E-Voting-&-Book-Closure-Notice_Nav-Shakti_2015 

FY 2013-14

• Chairman’s Report Aug 01, 2014
• Disclosure of Voting Results of the 13th Annual General Meeting of the Company
• Scrutineers Report (Combined)
• Scrutineers Report on Evoting
• E-Voting & Book Closure Free Press Journal 2014
• E-Voting & Book Nav Shakthi 2014

Postal Ballot

• Scrutinizer’s Report
• Chairman’s Report

When and where was Firstsource incorporated?

Firstsource was incorporated under the laws of the India on December 6, 2001 as ICICI Infotech Upstream Limited.

The company’s name was changed to ICICI OneSource Limited on April 2, 2002 and then to Firstsource Solutions Limited on November 21, 2006.

When did Firstsource go public and at what price?

Firstsource went public on February 22, 2007 at a price of Rs. 64 per share.

What are Firstsource’s service offerings?

Company provides full range of business process management services across the customer life cycle delivered through transaction processing, Customer Relationship Management (CRM), collections and receivables management across Healthcare, Telecom and Banking and Financial Services industries.

What is the address of registered office of Firstsource?

5th Floor Paradigm ‘B’ wing, Mindspace,
Link Road, Malad (West),
Mumbai – 400 064

Tel.: +91 (22) 6666 0888
Fax: +91 (22) 6666 0887

When does Firstsource’s financial year end?

Company financial year ends on 31 March.

Why haven’t I received my annual report?

There can be a few reasons why you may not have received your annual mailing:

• You were not a shareholder as of the record date.
• You have moved within the last year and have not had the chance to update your mailing address with your depository. Please make sure your depository has your most current mailing address.
• You have opted to receive information electronically and hence an electronic copy has been emailed to your registered email address

Nevertheless, we would be more than happy to send you a packet including the Annual Report and Proxy Statement. Please send your request to complianceofficer@firstsource.com

Who can I contact for greivances and complaints?

Please contact us at complianceofficer@firstsource.com

In which stock exchanges are Firstsource shares listed and what are the codes?

Firstsource equity shares are listed on BSE and NSE in India. The respective codes are as below:

Exchange Codes (NSE & BSE) – FSL
Reuters Code – FISO.BO
Bloomberg Code – FSOL@IN

In which indices is the Firstsource share included?

The Firstsource shares are included on BSE 500 (on BSE) and S&P CNX 500 (on NSE).

How can I get the current Firstsource stock price?

Company’s stock price can be found on NSE and BSE respectively. Please refer to the following links:

On NSE: click here
On BSE: click here

How can I purchase Firstsource stock?

Firstsource Solutions Ltd Stock is traded on NSE and BSE, under the trading symbol FSL. To purchase Firstsource stock, please consult a stockbroker.

Is the company traded under derivative (Futures and Options) segment?

No.

How can I change my correspondence address for annual report to shareholders and other company communications?

As a shareholder, you would have opted to receive shareholder communication including annual report in either electronic format (via email) or in physical format (by post). You will have to accordingly change your email address or postal address, as applicable.

If you hold company’s shares in electronic form (Demat form), please contact your Depository Participant (DP) / broker for change of address.

If you hold company’s shares in physical form, please write to company’s Registrar and Transfer Agent along with your DP and Client ID at:

3i Infotech Ltd
Tower#5, 3rd to 6th Floor,
International Infotech Park,
Vashi – 400703, Navi Mumbai

Tel: +91-22-67928000
Fax: +91-22-67928098

What are Firstsource current debt / credit ratings?

CRISIL (A Standard & Poors Company) has rated the company BBB+ (Long term Corporate Credit Rating) and A2 (Short-term Rating).

CARE has rated the company CARE BBB+ (Long-term Bank Facilities) and CARE A3+ (Short-term Bank Facilities).

For more information, please see “Credit Rating” above.

Who are Firstsource’s financial auditors?

DELOITTE HASKINS & SELLS LLP

Which accounting principles does Firstsource use?

The Consolidated Financial Statements are prepared according to the Ind AS (Indian Accounting Standards)

Does Firstsource pay a dividend on its stock? At what rate and when is it paid?

Company has not paid any dividend to date. However, the Board of Directors of the Company has, at their meeting held on 7th May 2018 has recommended the final dividend, on the equity shares of the company for the FY 2017-18, subject to the approval of the shareholders at ensuing Annual General Meeting.

Who is Firstsource’s Registrar and transfer agent?

3i Infotech Ltd
Tower#5, 3rd to 6th Floor,
International Infotech Park,
Vashi – 400703, Navi Mumbai

Tel: +91-22-67928000
Fax: +91-22-67928098

Where does the Annual General Meeting (AGM) take place?

In past, the company’s Annual General Meetings (AGM) have taken place at Ravindra Natya Mandir, Sayani Road, Prabhadevi, Mumbai – 400 025.

The venue, exact date and time of AGM is posted on Calendar of Event before the AGM every year.

Who is the company secretary and compliance officer?

Ms. Pooja Nambiar
Firstsource Solutions Limited
5th Floor, Paradigm B
Mindspace, Link Road,
Malad – West,
Mumbai 400 064
India

Email: pooja.nambiar@firstsource.com
Tel: +91 (22) 6666 0888
Fax: + 91 (22) 6666 0887