Firstsource was incorporated under the laws of India on December 6, 2001 as ICICI Infotech Upstream Limited. The company’s name was changed to ICICI OneSource Limited on April 2, 2002 and then to Firstsource Solutions Limited on November 21, 2006.

Firstsource went public on February 22, 2007 at a price of Rs. 64 per share.

Company provides full range of business process management services across the customer life cycle delivered through transaction processing, Customer Relationship Management (CRM), collections and receivables management across Healthcare, Telecom and Banking and Financial Services industries.

5th Floor Paradigm ‘B’ wing, Mindspace, Link Road, Malad (West), Mumbai – 400 064 Tel.: +91 (22) 6666 0888 Fax: +91 (22) 6666 0887

Company financial year ends on 31 March.

There can be a few reasons why you may not have received your annual mailing: Nevertheless, we would be more than happy to send you a packet including the Annual Report and Proxy Statement. Please send your request to complianceofficer@firstsource.com

Please contact us at complianceofficer@firstsource.com

Firstsource equity shares are listed on BSE and NSE in India. The respective codes are as below: Exchange Codes (NSE & BSE) – FSL Reuters Code – FISO.BO Bloomberg Code – FSOL@IN

The Firstsource shares are included on BSE 500 (on BSE) and S&P CNX 500 (on NSE).

Company’s stock price can be found on NSE and BSE respectively. Please refer to the following links: On NSE: click here On BSE: click here

Firstsource Solutions Ltd Stock is traded on NSE and BSE, under the trading symbol FSL. To purchase Firstsource stock, please consult a stockbroker.

As a shareholder, you would have opted to receive shareholder communication including annual report in either electronic format (via email) or in physical format (by post). You will have to accordingly change your email address or postal address, as applicable. If you hold company’s shares in electronic form (Demat form), please contact your Depository Participant (DP) / broker for change of address. If you hold company’s shares in physical form, please write to company’s Registrar and Transfer Agent along with your DP and Client ID at: 3i Infotech Ltd Tower#5, 3rd to 6th Floor, International Infotech Park, Vashi – 400703, Navi Mumbai Tel: +91-22-67928000 Fax: +91-22-67928098

CRISIL (A Standard & Poors Company) has rated the company A / Stable (Long term Rating) and A1 (Short-term Rating). CARE has rated the company CARE A+/ Stable (Long-term Bank Facilities) and CARE A1+ (Short-term Bank Facilities). For more information, please see “Credit Rating” above.

DELOITTE HASKINS & SELLS LLP

The Consolidated Financial Statements are prepared according to the Ind AS (Indian Accounting Standards)

The Company paid Maiden Dividend of INR 1.50 per fully paid equity share for FY 2017-18 as approved by the Members of the Company at the Annual General Meeting held on 6th August, 2018.

3i Infotech Ltd Tower#5, 3rd to 6th Floor, International Infotech Park, Vashi – 400703, Navi Mumbai Tel: +91-22-67928000 Fax: +91-22-67928098

In past, the company’s Annual General Meetings (AGM) have taken place at Ravindra Natya Mandir, Sayani Road, Prabhadevi, Mumbai – 400 025. The venue, exact date and time of AGM is posted on Calendar of Event before the AGM every year.

Ms. Pooja Nambiar Firstsource Solutions Limited 5th Floor, Paradigm B Mindspace, Link Road, Malad – West, Mumbai 400 064 India Email: pooja.nambiar@firstsource.com Tel: +91 (22) 6666 0888 Fax: + 91 (22) 6666 0887

The Company paid Maiden Dividend of INR 1.50 per fully paid equity share for FY 2017-18 as approved by the Members of the Company at the Annual General Meeting held on 6th August, 2018.