• Industries

    BFS

    Featured Content

    Customer Experiences

    Moments of delight:
    How to translate operational excellence into powerful customer experiences

    Download whitepaper

    Industries

  • Services

    Services

  • Insights

    Resource Type

    Explore Insights

    Featured Content 

    Insights

  • Careers

    Careers Home 

  • About

    About Us 

RP Sanjiv Goenka Group
  • Healthcare

Our Focus: Your Future

Unlock new value. Fast-track innovation. Deliver better experiences. Transformative outcomes happen here.

A partner you can count on

When it comes to healthcare, every moment matters. We understand the intricacies of your business, from enabling seamless, personalized service and care through building future-ready operating models, we ensure you have the intelligent solutions and support to make great care happen, in every moment.

Providers

Full-service revenue cycle solutions for hospitals and physician groups to deliver a seamless experience, save costs, scale operations, and maximize revenue at every step of the way.

Read More

Health Plans

A comprehensive suite of digital operations services – Core Admin, Clinical and BPaaS – across the Healthcare Payer value chain. Outcomes delivered include simplified and elevated clinical, financial and patient experiences.

Read More

Providers

Full-service revenue cycle solutions across eligibility, enrollment, business office management and recovery to help hospitals and health systems simplify patient financial experience, maximize reimbursement, increase cash flow and reduce bad debt.
Read More

Health Plans

A comprehensive suite of digital operations services – Core Admin, Clinical and BPaaS – across the Healthcare Payer value chain. Outcomes delivered include simplified and elevated clinical, financial and patient experiences.

Read More

Life Sciences

Our Healthcare BPO solutions and services blend our deep digital and therapeutic expertise, improving the patient experience and enhancing health outcomes. They empower patients with seamless access to therapy, reimbursement, adherence and coordinated care – across the end-to-end journey.

Read More

At Firstsource, Healthcare business solutions are grounded in care. Through human understanding and custom-built technologies, we deliver next-gen patient experiences and improve quality of care by focusing on what we call — moments that matter.

 

HFS Highlight: Firstsource’s newest partnerships target the patient experience for healthcare clients

Whitepaper
whitepaper

Explore insights

Clinical trials organization recruits 14,500 patients in 4 months

View Case Study

Firstsource delivers $20M in annual savings for a PE-backed healthcare organization

View Case Study

New Wave of Health Insurers Driving Change for Members and Incumbent Plans

Read more

Getting Ready for a Historic Medicaid Redetermination Cycle

View article

Let’s get started

Share business inquiries below. Looking for something else?
Check out job applications and for employee reference checks.

Let’s get started

Share business inquiries below. Looking for something else?

Check out job applications and for employee reference checks.

Firstsource Solutions

Let’s get started

Contact Us

Industries

Services

Insights

Careers

About Us

©Firstsource 2025

Download eBook

Download eBook

Your content is downloading. Give it a moment.

While you wait…

Sign up for more content goodies below.

Get latest know-how from CX and digital transformation leaders. In your inbox once a month.

Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

This form will put you in touch with our business development team. For all other functions, please click here.

Ready to get in touch and grow your business?
Tell us a little more so we can connect you with the right person
Last step! Let us know which solutions you're most interested in
Connect with us