RP Sanjiv Goenka Group


Healthcare BPO : Scaling healthcare operations at speed

Digital-first Healthcare BPO services and solutions to achieve a stronger financial position while providing greater peace of mind for patients ​

Transform. Innovate. Influence.

These are singular times. COVID-19 has further inflamed traditional industry challenges and aggravated margin compression. Whether you are a Provider, a Health Plan or a Life Sciences company, we’re here to help you redefine your healthcare strategy for long-term success.  As a specialist Healthcare BPO provider, We understand the intricacies of information exchange between various entities in the healthcare ecosystem and deploy transformative tools fused with human expertise to deliver sustained value.


Full-service revenue cycle solutions across eligibility, enrollment, business office management and recovery to help hospitals and health systems simplify patient financial experience, maximize reimbursement, increase cash flow and reduce bad debt.

Health Plans

A comprehensive suite of digital operations services – Core Admin, Clinical and BPaaS – across the Healthcare Payer value chain. Outcomes delivered include simplified and elevated clinical, financial and patient experiences.

Life Sciences

Our Healthcare BPO solutions and services blend our deep digital and therapeutic expertise, improving the patient experience and enhancing health outcomes. They empower patients with seamless access to therapy, reimbursement, adherence and coordinated care – across the end-to-end journey.

At Firstsource, Healthcare business solutions are grounded in care. Through human understanding and custom-built technologies, we deliver next-gen patient experiences and improve quality of care by focusing on what we call — moments that matter.


HFS Highlight: Firstsource’s newest partnerships target the patient experience for healthcare clients


Explore insights

Clinical trials organization recruits 14,500 patients in 4 months

Firstsource delivers $20M in annual savings for a PE-backed healthcare organization

New Wave of Health Insurers Driving Change for Members and Incumbent Plans

Getting Ready for a Historic Medicaid Redetermination Cycle

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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