Social Media, Forum & Community Management

Humanize your brand

Foster engagement and create unforgettable experiences

Turn customers into loyal brand ambassadors

Strong customer relationships and engaged customers don’t happen overnight. As your content-moderation partner, we ensure timely, relevant content for users across your digital platforms, and moderate your online communities – keeping customers safe and engaged while protecting your brand.

Scalable support model for enhanced engagement

Improved customer query/complaint handling

Compliance and brand protection

How we do it

Voice, text and root cause analysis

User support during registration

Accurate content tagging and analytics

Rigorous associate training for empathetic, compliant support

Designing an omnichannel strategy to delight today’s multi-channel customers

Explore insights

E-commerce giant moves from a traditional vendor-dependent operating model to a hybrid hub and spoke model to scale merchant onboarding

Leading online TV service provider improves complaints handling and boost customer satisfaction using advanced analytics

UK media giant increases customer satisfaction by 90%

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