Social Media, Forum & Community Management

Humanize your brand

Foster engagement and create unforgettable experiences

Turn customers into loyal brand ambassadors

Strong customer relationships and engaged customers don’t happen overnight. As your content-moderation partner, we ensure timely, relevant content for users across your digital platforms, and moderate your online communities – keeping customers safe and engaged while protecting your brand.

Scalable support model for enhanced engagement

Improved customer query/complaint handling

Compliance and brand protection

How we do it

Voice, text and root cause analysis

User support during registration

Accurate content tagging and analytics

Rigorous associate training for empathetic, compliant support

Global entertainment player experiences 94% customer satisfaction scores

Global entertainment player experiences 94% customer satisfaction scores

Explore insights

60% of millennials use chatbots. Are you empowering or alienating them?

Future of fintech innovation: Extreme Automation in customer lifecycle management

Leading online TV service provider improves complaints handling and boost customer satisfaction using advanced analytics

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