Our Educational Technology Services backed by analytics, AI and machine learning focusses on hyper personalized engagement over the lifetime of the learner.
We go beyond study and class time. We focus on the moments of choice, engagement and success. All of the points in the learning journey that go unrecognized but have incredible impact on the entire learner experience.
Competition for communications customers is fierce. At Firstsource, we help you keep your customers by putting connections first: combining services, in-store and digital interactions and FAQs into a frictionless journey that keeps customers engaged from support to service, advising and upselling:
It’s CX made personal, efficient and available right where your customers need you.
Adrian Heeshom, Director of Operations talks about how Firstsource’s text and speech analytics helped to hone in on customer expectations for their streaming platform.
US telecom and media company saves $4M annually by supporting contact center associates with digital assistants
Broadband provider shows complex voice support can be handled offshore
Turning customer service from a cost center into a value center yields $106M P&L impact
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