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RP Sanjiv Goenka Group

Clinical Trials Enrollment

Accelerate clinical trials enrollment

Boost patient recruitment with digital outreach
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Omnichannel engagement combined with analytics and human interaction

Looking to boost participation in your clinical trials? The answer lies in prioritizing patient engagement. Analytics-driven omnichannel outreach can help you personalize communications, activating and engaging patients for greater success.
Firstsource’s Clinical Trial Enrollment Service is designed to do just that. It combines a digital outreach platform with a cloud-native contact center and skilled associates, enabling you to take a proactive approach to patient engagement, control costs and boost enrollment.
The platform is powered by advanced analytics and Artificial Intelligence (AI), so you can dynamically personalize omnichannel communication, integrate content management for patient education, and measure campaign success. What’s more, you can supplement omnichannel communication with outbound calls to further improve outcomes.

Stay ahead with Firstsource

20% faster enrollment

50% cost savings

Pay for performance

Market-leading Digital- Engagement Rates

How we do it

Intelligent Automation – a blend of Robotic Process Automation and Artificial Intelligence – to transform operations.

Digitally Enabled Contact Center (DECC) for omnichannel customer contact - meet your customers on a channel of their choice and at a time of their convenience.

Customer Experience Analytics to better understand your customer emotions and behaviors and tailor solutions to their needs.

Global delivery for 24/7 customer support.

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Unleash the power of digital:
Explore our offerings

Digital Engagement Platform for Omnichannel outreach

Robust engagement platform driving multi-channel outreach. Highly personalized, omnichannel participant communication: chat, email, IVR, SMS/Text, Microsite, web portal, voice.

Analytics

Move from a reactive to proactive mode and drive continuous improvements.

Cloud-Native Contact Center with Empathetic Support

Inbound and outbound engagement with patients in a seamless manner. Patient advocates trained in handling sensitive conversations with empathy and understanding.

Outcome based engagement


Harness our flexible engagement model for shared risks and rewards.

Unleash the power of digital:
Explore our offerings

Omnichannel outreach

Enable personalized, omnichannel participant communication: chat, email, IVR, SMS/Text, Microsite, web portal, voice.

Analytics

Move from a reactive to proactive mode and drive continuous improvements.

Empathetic Support

Access associates trained in handling sensitive conversations with empathy and understanding.

Outcome based engagement

Harness our flexible engagement model for shared risks and rewards.

Clinical trials organization recruits 14,500 patients in 4 months

View Case Study
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Explore insights

Firstsource delivers $20M in annual savings for a PE-backed healthcare organization

View Case Study

Synexus Partners With Firstsource to Enhance the End-to-End Clinical Trial Experience

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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