Clinical Trials Enrollment

Accelerate clinical trials enrollment

Boost patient recruitment with digital outreach

Omnichannel engagement combined with analytics and human interaction

Looking to boost participation in your clinical trials? The answer lies in prioritizing patient engagement. Analytics-driven omnichannel outreach can help you personalize communications, activating and engaging patients for greater success.
Firstsource’s Clinical Trial Enrollment Service is designed to do just that. It combines a digital outreach platform with a cloud-native contact center and skilled associates, enabling you to take a proactive approach to patient engagement, control costs and boost enrollment.
The platform is powered by advanced analytics and Artificial Intelligence (AI), so you can dynamically personalize omnichannel communication, integrate content management for patient education, and measure campaign success. What’s more, you can supplement omnichannel communication with outbound calls to further improve outcomes.

Stay ahead with Firstsource

20% faster enrollment

50% cost savings

Pay for performance

Market-leading Digital- Engagement Rates

How we do it

Intelligent Automation – a blend of Robotic Process Automation and Artificial Intelligence – to transform operations.

Digitally Enabled Contact Center (DECC) for omnichannel customer contact - meet your customers on a channel of their choice and at a time of their convenience.

Customer Experience Analytics to better understand your customer emotions and behaviors and tailor solutions to their needs.

Global delivery for 24/7 customer support.

Unleash the power of digital:
Explore our offerings

Omnichannel outreach

Enable personalized, omnichannel participant communication: chat, email, IVR, SMS/Text, Microsite, web portal, voice.

Analytics

Move from a reactive to proactive mode and drive continuous improvements.

Empathetic Support

Access associates trained in handling sensitive conversations with empathy and understanding.

Outcome based engagement

Harness our flexible engagement model for shared risks and rewards.

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We’d love to hear about your current business needs and where you’re headed.

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