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RP Sanjiv Goenka Group

Accelerate clinical trials enrollment

Boost patient recruitment with digital outreach
Talk to an expert

Omnichannel engagement combined with analytics and human interaction

Looking to boost participation in your clinical trials? The answer lies in prioritizing patient engagement. Analytics-driven omnichannel outreach can help you personalize communications, activating and engaging patients for greater success.
Firstsource’s Clinical Trial Enrollment Service is designed to do just that. It combines a digital outreach platform with a cloud-native contact center and skilled associates, enabling you to take a proactive approach to patient engagement, control costs and boost enrollment.
The platform is powered by advanced analytics and Artificial Intelligence (AI), so you can dynamically personalize omnichannel communication, integrate content management for patient education, and measure campaign success. What’s more, you can supplement omnichannel communication with outbound calls to further improve outcomes.

Stay ahead with Firstsource

20% faster enrollment

50% cost savings

Pay for performance

Market-leading Digital- Engagement Rates

How we do it

Intelligent Automation – a blend of Robotic Process Automation and Artificial Intelligence – to transform operations.

Digitally Enabled Contact Center (DECC) for omnichannel customer contact - meet your customers on a channel of their choice and at a time of their convenience.

Customer Experience Analytics to better understand your customer emotions and behaviors and tailor solutions to their needs.

Global delivery for 24/7 customer support.

Learn more

Unleash the power of digital:
Explore our offerings

Digital Engagement Platform for Omnichannel outreach

Robust engagement platform driving multi-channel outreach. Highly personalized, omnichannel participant communication: chat, email, IVR, SMS/Text, Microsite, web portal, voice.

Analytics

Move from a reactive to proactive mode and drive continuous improvements.

Cloud-Native Contact Center with Empathetic Support

Inbound and outbound engagement with patients in a seamless manner. Patient advocates trained in handling sensitive conversations with empathy and understanding.

Outcome based engagement


Harness our flexible engagement model for shared risks and rewards.

Unleash the power of digital:
Explore our offerings

Omnichannel outreach

Enable personalized, omnichannel participant communication: chat, email, IVR, SMS/Text, Microsite, web portal, voice.

Analytics

Move from a reactive to proactive mode and drive continuous improvements.

Empathetic Support

Access associates trained in handling sensitive conversations with empathy and understanding.

Outcome based engagement

Harness our flexible engagement model for shared risks and rewards.

Clinical trials organization recruits 14,500 patients in 4 months

View Case Study
case_study ,

Explore insights

Firstsource delivers $20M in annual savings for a PE-backed healthcare organization

View Case Study

Synexus Partners With Firstsource to Enhance the End-to-End Clinical Trial Experience

Read More

Let’s get started

Share business inquiries below. Looking for something else?
Check out job applications and for employee reference checks.

Let’s get started

Share business inquiries below. Looking for something else?

Check out job applications and for employee reference checks.

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