Omnichannel engagement combined with analytics and human interaction
Looking to boost participation in your clinical trials? The answer lies in prioritizing patient engagement. Analytics-driven omnichannel outreach can help you personalize communications, activating and engaging patients for greater success.
Firstsource’s Clinical Trial Enrollment Service is designed to do just that. It combines a digital outreach platform with a cloud-native contact center and skilled associates, enabling you to take a proactive approach to patient engagement, control costs and boost enrollment.
The platform is powered by advanced analytics and Artificial Intelligence (AI), so you can dynamically personalize omnichannel communication, integrate content management for patient education, and measure campaign success. What’s more, you can supplement omnichannel communication with outbound calls to further improve outcomes.
Stay ahead with Firstsource
20% faster enrollment
50% cost savings
Pay for performance
Market-leading Digital- Engagement Rates
How we do it
Intelligent Automation – a blend of Robotic Process Automation and Artificial Intelligence – to transform operations.
Digitally Enabled Contact Center (DECC) for omnichannel customer contact - meet your customers on a channel of their choice and at a time of their convenience.
Customer Experience Analytics to better understand your customer emotions and behaviors and tailor solutions to their needs.