RP Sanjiv Goenka Group

BFS

Make customer experience stick

Mesh digital technologies with the human element

Delight customers, every time

Catering to customers’ constantly changing needs amidst a global crisis is no mean task. Modernize your processes and reinvent your operations – from customer service to fraud management. Our purpose-built technologies, complemented by the human touch, drive unparalleled process efficiencies and customer experience.

Industry solutions

Commercial Banking
Commercial Banking

Automate workflows, consolidate disparate processes and gain real time insights to drive compliance, respond to market changes and enrich digital experiences.

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Cards & Lending
Cards & Lending

Drive agile, empathetic collections by blending intelligent automation with professional counseling – optimizing customer satisfaction and recovery.

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Insurance
Insurance

Differentiate your business by delivering outstanding experiences across the customer journey – from setup and servicing to renewals and retention.

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Mortgage
Mortgage

Accentuate borrower experience and propel growth with digital-first solutions across the mortgage value chain.

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Fintech
Fintech

Reshape the financial services landscape with digitally empowered solutions across the customer lifecycle – accelerating time to market and top-line growth

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Retail Banking
Retail Banking

Rapidly service dynamic customer needs and deliver a differentiated customer experience across account onboarding, servicing and maintenance.

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“Firstsource works tirelessly to build and invest in a strategic relationship that is based on a sound understanding of our business and objectives. I am always impressed by the strong customer focus and responsiveness of their management and the teams that support us.”

Robert Fletcher

Secured Lending Operations Director,
Largest retail bank and mortgage lender, UK

Unleash the power of digital:
Explore our offerings

Meet customer needs at every touchpoint to deliver fulfilling experiences.

Origination

Future-proof origination with differentiated and friction-less customer experiences

Underwriting

Tap into our digitally enabled services combined with the human touch to meet changing customer expectations and maximize success.

Servicing

End-to-end servicing support for retail banks and mortgage companies in the US and UK
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Compliance & Risk Management

Looking to drive rigorous compliance and minimize risk? Our experts-led compliance practices and digital solutions are here to help.

Digital Collections & Recoveries

Fuse analytics-driven collections with professional counseling to lower cost-to-collect rates.

Digital Collections & Recoveries

Fuse analytics-driven collections with professional counseling to lower cost-to-collect rates.

Customer Acquisition & Servicing

Power smart customer and associate experiences with Intelligent Automation. On the one hand, deliver personalized omnichannel experiences, backed by customer journey mapping and speech and text analytics. On the other, boost associate productivity with Unified Omnichannel Desktop and Next Best Actions.
complaint

Complaint Management

Rapidly resolve customer issues on a channel of choice to improve customer experience and satisfaction.

Fraud Prevention

Combat fraud across the customer journey with proactive detection and prevention.

The five key battlegrounds in financial services

Fintech vs Big Tech vs Incumbents
whitepaper

Explore insights

US mortgage provider enhances process efficiency by 30% with automation

How lenders can work smarter to spot invoice factoring and discounting fraud

Challenger bank reduces fraud response call times by 55%

Stay ahead with Firstsource

15+ Million Telephony & back-office interactions
900,000+ Digital interactions per year
$500+ K Savings in fraud transactions per year

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    Eddie Monteiro

    Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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