RP Sanjiv Goenka Group

BFS

Banking and Financial Services

Create an amazing customer experience

Where human ingenuity meets tech innovation

To stay competitive, you are being asked to innovate and seize opportunities faster than ever. To help you meet that challenge and achieve the most agile operations possible, we offer a suite of tech-led solutions trusted by world-leading banks and financial services start-ups.

Our people and technology unite to help you reduce costs, grow revenue, increase compliance, and elevate the customer experience.

From customer on-boarding to servicing accounts to providing maintenance, our banking BPO services leverage elegant tech to deliver the easy, breezy interactions customers crave.

Tech with perspective: We blend Robotic Process Automation and Machine Learning with the human touch. Our approach accelerates cycle time, minimizes risk, and enhances compliance across the entire mortgage lifecycle: Origination, Underwriting, Title, Post-closing, Servicing. Collections, Quality Control and Diligence services.

Insurance

Renewed revenue: Optimizing processes means higher revenues, reduced costs, and deep loyalty. The market is moving quickly and the industry is transforming. And you can triumph in your transformation. We see it all the time

Cards and lending

Compliant, compassionate collections: We address, document, categorize, resolve and evaluate customer collections – all with accuracy and empathy. We know regulations. We’re well-versed in credit laws. We’re comfortable managing complaints quickly – and kindly.

Optimized end-to-end: Whether you need invoice finance, asset finance or business loan servicing, our commercial banking BPO services provide you with customized and automated workflows, consolidated processes, real-time insights, improved compliance, marketplace agility and an integrated and optimized front- and back-end operations agreement. You do a lot. We help achieve more by working smarter

We help you scale your business through merchant acquisition and onboarding, tech- and text-based customer experience, and the empathetic touch of real people, right where they’re needed.

How can we help you

Meet customer needs at every touchpoint to deliver fulfilling experiences.
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Customer Lifecycle management

Meeting your customers where they are, means being everywhere. Customer experience management in banking is critical to success.

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Receivables Management

Give your customers an empathetic experience –while recovering debt efficiently and effectively.

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Relationship Management

Data-driven customer insights to build a smarter customer experience from acquisition, onboarding to service and support.

The Loud Ping for Debt Collection

The need for organizations to transform traditional collections processes is higher than ever. Get a copy of this exciting research and gain insights into reinventing your Receivables Management strategies and improve debt collections.

Explore insights

Challenger bank reduces fraud response call times by 55%

How FinTechs achieve a compliant CX with AI-driven digital collections

Stay ahead with Firstsource

15+ Million Telephony & back-office interactions
900,000+ Digital interactions per year
$500+ K Savings in fraud transactions per year

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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