RP Sanjiv Goenka Group

Unlock the Future of Lending with
Intelligent Solutions

We make meaningful lending customer experiences happen at every touchpoint

Elevate your customers’ lending experience.

Generative AI could increase banking revenues by $200–$340 billion annually (McKinsey). At Firstsource, we harness this technology not just for speed and cost efficiency but to drive long-term success with our hyper-focused, domain expertise. Our digital technology and streamlined processes ensures fully compliant and secure lending operations, optimizing every stage of the customer journey.

Scale efficiently with human-centric,
intelligent automation

Transform the customer journey

Create a CX strategy that leverages advanced analytics, automation, digital technology to optimize every touchpoint and drive customer loyalty.

7000+ nuanced segments

Streamline the end-to-end lending process

Modernize your operations with our seamless digital lending solutions, boosting efficiency and reducing costs.

50+ Digital solutions

Adapt to buy now and pay later era

Embrace innovative solutions that offer flexibility and meet today’s consumer credit needs, boosting revenue potential.

92% collections automated for Top 3 BNPL

Comprehensive lending process management

We offer full lending value chain services to ensure efficiency and accuracy at every stage. Our comprehensive services include:

Origination

Streamline the application process with automated workflows and user-friendly experiences

Underwriting (U/W)

Reduce the time spent on credit evaluation and risk assessments with advanced analytics and GenAI co-pilots

Closing & Funding

Automate document preparation with improved accuracy and speed

Loan servicing

Optimize the entire servicing operations with streamlined, automated processes and personalized customer experience

End-to-end default management

Lower collection costs with flexible digital solutions, effective loss mitigation strategies, and compliant asset recovery processes, including core and default servicing.

How we make lending happen

Flexible and dynamic models

Tailored right-shoring strategies to adopt to your unique needs.

Tech in all we do

Enhance efficiency with our US Innovation Lab to meet evolving needs.

AI-based, in-house suites

Responsible AI services and platforms like Firstsource relAI making outcomes happen smarter, faster.

Nurturing fintech innovations

Incubate emerging fintech as a Center of Excellence (CoE), helping them grow and scale efficiently.

Why Firstsource?

Firstsource has been recognized by Everest Group as a Global Leader in Lending Services Operations PEAK Matrix® Assessment 2024. As a top-tier provider in the lending services sector, Firstsource excels in delivering comprehensive solutions across consumer, commercial, mortgage, and auto lending processes.

Proven results with leading banks

Top fintech payment provider

Top 5 US bank

Segments we serve

Secured Loans

We support lending companies with servicing secured loans through a digital platform, including equipment, specialty, estate, and auto finance, from origination to collections.

Unsecured loans

We assist lenders with servicing unsecured loans via a user-friendly platform, covering personal loans and credit cards, with a focus on quick approval and efficient account management.

Other related offerings

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