Healthcare Providers

Deepen patient engagement, drive revenue excellence

Full-service solutions to maximize Net Patient Service Revenue, increase reimbursement and reduce bad debt

A digital-first approach coupled with the human touch

Patients are feeling the pinch of skyrocketing premiums and deductibles. National premiums have increased 5.5% yearly since 2000 while patient deductibles have grown by over 26% since 2008. The escalating consumer out-of-pocket (OOP) costs impact Providers as well. Their share of total revenues from patient financial responsibility has jumped by nearly 90% over the last few years. The elevated unemployment levels in the aftermath of the pandemic, the highest since the Great Depression, is further compounding the challenge. To thrive in the new reality, Providers can no longer rely on traditional models.

Our integrated solution firstEngage spans the end-to-end patient financial engagement value chain – Patient Access, Eligibility and Enrollment, and Recovery. It offers Providers the flexibility to either deploy the end-to-end solution or choose certain components based on their specific requirements.

firstEngage blends technology with empathetic human interaction, simplifying and elevating the financial experience for your patients. The result: a stronger financial foundation for your hospital and peace of mind for your patients.

Unlock the power of digital: Explore our offerings

MFocus

Connecting and engaging with your uninsured and underinsured patients both before and at the point of care is the key to reducing workload and increasing cash flows. Improve your front end efficiency and increase patient cooperation with our top rated Eligibility and Enrollment Services.

IntelliPass

Transform patient onboarding into a stable, reliable operation by integrating Patient Advocacy, Registration and Revenue Cycle Management into an accurate and unified process. Our SaaS solution IntelliPass leverages automated workflows, training, and on-site expertise to ensure comprehensive patient onboarding and financial engagement.

MGagement

As value-based and bundled payments fuel complexity in receivables management, how do you keep your patients from being lost in the shuffle? Leverage our Accounts receivables solutions to drive empathetic financial operations using data-driven insights and efficient workflows. ​

MBOS

Embrace a data-driven approach to non-clinical operations to drive efficiency, scale and revenue excellence. MBOS our complete business office outsourced solution streamlines your end-to-end revenue cycle operations for superior revenue integrity and compliance.

One Advantage

With patient out-of-pocket costs skyrocketing, hospitals struggle to get reimbursed for their services. Through, One Advantage – a Firstsource company, we offer targeted collections strategies underpinned by AI and analytics, to maximize revenue generation while ensuring a positive patient experience.​

MPrevent

Take a strategic approach to denials management by focusing on the front-end of the revenue cycle. Harness our workflow platform grounded in analytics to proactively address denials at their source and protect your bottom line.

IntelliAdvisor

Maximize ROI on your RCM technology investments. Our experts offer end-to-end support – from helping you identify the right-fit Patient Access automation opportunities to redesigning and implementing workflows and providing ongoing support.

Pivot to Intelligent Automation

The pandemic is further straining healthcare provider systems already under pressure from exploding administrative costs, growing staff burnout, and evolving patient expectations. It’s time to challenge the status-quo with Intelligent Automation. Intelligent Automation marries Process mining with Visual Dashboards, Predictive Analytics, AI & ML to drive enterprise-wide process transformation, innovation and growth.

firstEngage

firstEngage brings together a comprehensive digitally enabled patient engagement solution, creating a seamless landscape that spans the end-to-end healthcare value chain. Backed by Intelligent Automation, our proprietary solutions IntelliPass, MFocus, MGagement, MBOS, MPrevent and IntelliAdvisory help you drive unparalleled efficiency, agility, productivity and scale across the patient financial journey.

Explore insights

Digital solutions that provide business continuity for hospital RCM during the pandemic and beyond

Increase cash on hand and shift the focus of your team and resources from survival to growth with MPrevent.

David Ressler, CEO, Aspen Valley Hospital shares his experience of outsourcing their business office.

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