Firstsource Healthcare Cloud: Prior Authorization Services

Streamline prior authorization

Turbo charge revenue cycle processes and the patient experience

Digital-first approach for deeper patient engagement

An efficient prior authorization process is crucial to driving superior patient engagement, financial experience, and satisfaction. 91% of all care delays can be attributed to prior authorization issues. Annually, prior authorization requests amount to more than $265 Mn, with volumes continuing to increase at more than 20% per annum.

Firstsource’s Prior Authorization Services create a streamlined digital-first process that identifies the need for prior authorization, enables the process, and facilitates status checks, enhancing the patient experience and provider revenues. The Cloud-first solution enables hospitals to integrate key functions into a unified workflow, identifies various payment methods and validates authorization. This provides patients peace of mind about how they are going to pay for their care – even before they set foot in the facility. The easy-to-implement and scalable solution is EMR compatible and can go-live within 90 days from contract signing.

Outcomes delivered

25% reduction in cancellation and no-show rates

90% or greater personalized bill estimate accuracy

Over 60% increase in staff productivity

Less than 1% payer rules error rate

See how we bring it all together

The holistic Firstsource solution includes an entire stack of digital-first patient engagement and Eligibility and Enrollment solutions. They are designed to uncover missing patient information and enhance engagement with patients across their journey, dramatically improving patient satisfaction as well as financial performance for hospitals.

The impact of patient financial experience on hospital profitability

Explore insights

Digital solutions that provide business continuity for hospital RCM during the pandemic and beyond

3 ways to prioritize pre-service through digital patient engagement

Montefiore St.Lukes Cornwall (MSLC), a not-for-profit hospital elevates patient financial experience while improving POS collections by 125%

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