RP Sanjiv Goenka Group

Firstsource Healthcare Cloud: Patient Pre-Registration

Simplify and optimize registration

Improve patient and staff experiences

Create a digital front door. Improve onboarding and intake

Providers are prioritizing the pre-arrival registration process to reduce onsite registration staff costs and enhance the patient experience at the point of clinical service. Also, failing to adequately collect patient balances in the pre-service stage decreases the probability of collecting, as patients are less motivated to pay once the services have been rendered.

Firstsource Healthcare Cloud: Patient Pre-Registration Services offers a web-based self-serve engagement platform allowing patients to validate insurance coverage, confirm/correct demographic information, and view/pay estimated out-of-pocket expenses.

The system integrates with existing systems from across a spectrum of technologies and allows hospitals to:

Outcomes delivered

Enable self-serve options

Increase pre-service collections

Reduce cancellations

Improve patient experience

Reduce revenue leakage

See how we bring it all together

The holistic Firstsource solution includes an entire stack of digital-first patient engagement and Eligibility and Enrollment solutions. They are designed to uncover missing patient information and enhance engagement with patients across their journey, dramatically improving patient satisfaction as well as financial performance for hospitals.

Patient Pre-Registration

Our cloud-first solution supports omnichannel outreach with a self-serve engagement platform and enables Healthcare Providers in increasing pre-service collections.

Explore insights

Smart operations for the next wave of healthcare

3 ways to prioritize pre-service through digital patient engagement

Demystifying digital patient financial engagement: 4 ways AI can help

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For patients inquiring about Eligibility and Enrollment Services available through their hospital or health system — Please complete the form below, and a Patient Advocate will contact you shortly.

    Eddie Monteiro

    Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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