Hospitals and health systems face unprecedented financial impact as they ramp up services to control the spread of COVID-19, even as they are forced to defer elective procedures – a major source of revenue. Deploying intelligent automation – a combination of Robotic Process Automation (RPA), Machine learning and Artificial Intelligence (AI) – can help alleviate the time, effort and money constraints facing healthcare providers in the new normal.
Intelligent automation elevates RPA capabilities by enabling your system to make more complex decisions using not only structured but also unstructured data. Automating unstructured content processes involving text and images allows your physicians, clinicians and support staff to move away from repetitive, labor-intensive tasks and focus on what they do best – improving patient care and experience. What’s more, given their growing maturity, deploying these technologies requires minimal support from your IT staff.
Predictive operational insights for faster, more accurate decisions.
Higher productivity and efficiency and faster services, while reducing costs.
Superior quality with lower levels of human intervention.
Robust safety, security and regulatory compliance.
Interoperability and integration between heterogenous systems.
Seamless flexibility and scalability to meet variable demand while driving down costs.
Process mining, reengineering
& digitization across functional areas.
Design and Implementation
service underpinned by Automation COE and Factory.
Physicians, nurses and clerical staff typically spend 16.4 hours a week on prior authorization requests – with up to 9 hours a week lost in waiting for payer responses – leading to high costs and negative patient experience.
Up to 60% reduction in time and effort, 40%-50% reduction in cost of service, faster turnaround, superior patient experience, and deeper insights into upstream and downstream issues for proactive resolution and process improvement.
Automating physician credentialing process
Manual physician credentialing processes and archaic systems that rely on spreadsheets require a full-time credentialing team to fill out extensive paperwork, gather signatures, and call/fax other organizations and institutions, to verify information. On average, each provider credential application costs $7,000, in addition to 20 hours of administrative time.
Up to 50% reduction in manual effort, 40%-50% lower costs, and accelerated turnaround.
Solutions and expertise
Leverage our extensive automation and healthcare domain expertise to quickly identify best-fit automation opportunities. Our comprehensive solutions include Data Capture and Digitization, Workflow and Robotic Process Automation, AI/ML based solutions, and Operational Analytics.
Harness our partnerships with leading automation platform providers combined with our proven implementation methodologies to optimize investments based on your current and future needs.
Remote advisory, implementation and managed services
Cost effectively scale automation by tapping into our unique remote assessment and implementation methodology – a critical success factor in the post-pandemic world.
Innovative commercial models
Mobilize our differentiated commercial models that share risks and guarantee benefits to drive strategic business outcomes.
Meet CMS price transparency requirements with minimal upfront investment