RP Sanjiv Goenka Group

Intelligent Automation Healthcare Provider​

It's time to double down on Intelligent Automation for Healthcare​

Empower your physicians, clinicians, and support staff to deliver outstanding patient care


Hospitals and health systems face unprecedented financial impact as they ramp up services to control the spread of COVID-19, even as they are forced to defer elective procedures – a major source of revenue. Deploying Intelligent Automation in Healthcare – a combination of Robotic Process Automation (RPA), Machine learning and Artificial Intelligence (AI) – can help alleviate the time, effort and money constraints facing Healthcare Providers in the new normal.

Intelligent automation in healthcare elevates RPA capabilities by enabling your system to make more complex decisions using not only structured but also unstructured data. Automating unstructured content processes involving text and images allows your physicians, clinicians and support staff to move away from repetitive, labor-intensive tasks and focus on what they do best – improving patient care and experience. What’s more, given their growing maturity, deploying these technologies requires minimal support from your IT staff.

Outcomes delivered​​

Enhanced decision-making

Predictive operational insights for faster, more accurate decisions.

Exceptional performance

Higher productivity and efficiency and faster services, while reducing costs.

Improved quality

Superior quality with lower levels of human intervention.

Rigorous security

Robust safety, security and regulatory compliance.

Seamless integration

Interoperability and integration between heterogenous systems.

Greater agility ​

Seamless flexibility and scalability to meet variable demand while driving down costs.

Featured automation solutions for healthcare

Transformation advisory

Process mining, reengineering & digitization across functional areas.

Enablement services ​

Design and Implementation service underpinned by Automation COE and Factory.​

Managed services​

End-to-end healthcare automation service, BOT analytics, exception management.

Use Cases

Why Firstsource

Solutions and expertise

Leverage our extensive automation and healthcare domain expertise to quickly identify best-fit automation opportunities. Our comprehensive healthcare automation solutions include Data Capture and Digitization, Workflow and Robotic Process Automation, AI/ML based solutions, and Operational Analytics.

Industry-leading partnerships and proven methodology​

Harness our partnerships with leading automation platform providers combined with our proven implementation methodologies to optimize investments based on your current and future needs.

Remote advisory, implementation and managed services​

Cost effectively scale automation by tapping into our unique remote assessment and implementation methodology – a critical success factor in the post-pandemic world.

Innovative commercial models​

Mobilize our differentiated commercial models that share risks and guarantee benefits to drive strategic business outcomes.

Explore insights

Meet CMS price transparency requirements with minimal upfront investment

Driving impact at scale with Intelligent Automation

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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