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RP Sanjiv Goenka Group

Pre-Service Solutions

Personalize financial solutions for every patient

Improve patient satisfaction and financial metrics across the board

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Seamless integration, flexibility and customization

Patients increasingly expect price transparency and a seamless financial experience with hospitals – from scheduling appointments to paying bills. Nearly 50% of patients say that a clear estimate of financial responsibility will impact whether or not they will see a particular Provider while 70% of patients are more likely to pay if they receive an estimate on the day of the service. Offering a seamless, consistent experience during pre-service interactions along with personalized, affordable payment options is therefore a top priority for Providers.

Our proprietary Pre-Service solutions enables hospitals to integrate key functions — from Pre-registration and bill estimation to payment planning and billing — into a unified workflow, creating a patient-friendly registration and financial experience. It standardizes the registration process at the pre-access stage, delivers patient-specific financial guidance, and optimizes ongoing process improvements through analytics. What’s more, it integrates with all EHR/EMR systems to support the most complex operational demands.

Providers can choose to augment the full technology stack with a training and certification program, onsite support and process oversight to maximize results, accelerate integration, and transform the disparate components of the overall patient financial experience.

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Patient Access Intelligence

Leverages intelligent patient access workflows to increase speed-to-care and collections at pre-service and time of service, reduce no-shows and cancellations, and decrease the time spent at registration upon arrival.

Registration Quality Assurance (RQA)

Uses exception-based error detection to reduce rework and front-end related denials by identifying costly errors early on.

Patient Data Validation

Reduces upfront denials using patient address validation, patient identity and insurance verification.

Costs of Care Identification and Payer Compliance

Improves patient payment collections before service. Reduces denials by ensuring that the care being sought passes the payer’s requirements for medical necessity.

Price Transparency

Complies with price transparency regulations. Increases pre-service revenue. Improves patient satisfaction with accurate out-of-pocket cost estimates (95% accuracy or greater, on average).

Patient Assessment

Creates a simple scoring system to identify personalized payment plans for each patient. It builds a workflow that identifies the level of financial clearance for each patient, enabling the fastest path to care upon arrival.

Prior Authorization Management

Harnesses automation to create priority workflows, submit and retrieve results. Increases staff productivity by up to 65%. Decreases time to denials by 50%. Accelerates time to authorization and improves patient satisfaction.

Provider Payment

Enables patients to pay their bills online and Provider staff to collect and process payments.

Speed patients through the financial journey

80%
No-StopTM

No-Stop – patients are fully pre-registered and cleared directly to the clinical location.

15%
Quick-StopTM

Quick-Stop – patients are pre-registered but elect to pay in person

5%
Full-StopTM

Full-Stop – patients are unable or unwilling to participate and use a traditional registration and payment system at the point of service

Pre-service solutions on the cloud

Insurance Verification

Reduce denials and improve Point of Service (POS) collections through real-time insights into co-pays, deductibles, and other relevant data.

Prior Authorization Services

Turbo charge revenue cycle processes and improve patient experience

Patient Pre-Registration

Enable patients to complete the registration of pre-scheduled services when and where it’s convenient for them using web-based self-service platform.

Outcomes delivered

125%+
increase in point-of-service cash collections in six months from go-live

25%+
reduction in no-show and cancellation rates

95%+
personalized bill estimate accuracy

25%+
decrease in in-person registration time

The impact of patient financial experience on hospital profitability

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Explore insights

3 ways to prioritize pre-service through digital patient engagement

Read blog

Montefiore St. Luke’s Cornwall (MSLC) hospital improves POS collections by 125%

View Case Study

Demystifying digital patient financial engagement: 4 ways AI can help

Read more

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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