Patients increasingly expect price transparency and a seamless financial experience with hospitals – from scheduling appointments to paying bills. Nearly 50% of patients say that a clear estimate of financial responsibility will impact whether or not they will see a particular Provider while 70% of patients are more likely to pay if they receive an estimate on the day of the service. Offering a seamless, consistent experience during pre-service interactions along with personalized, affordable payment options is therefore a top priority for Providers.
Our proprietary Pre-Service solutions enables hospitals to integrate key functions — from Pre-registration and bill estimation to payment planning and billing — into a unified workflow, creating a patient-friendly registration and financial experience. It standardizes the registration process at the pre-access stage, delivers patient-specific financial guidance, and optimizes ongoing process improvements through analytics. What’s more, it integrates with all EHR/EMR systems to support the most complex operational demands.
Providers can choose to augment the full technology stack with a training and certification program, onsite support and process oversight to maximize results, accelerate integration, and transform the disparate components of the overall patient financial experience.
Full-Stop – patients are unable or unwilling to participate and use a traditional registration and payment system at the point of service
Reduce denials and improve Point of Service (POS) collections through real-time insights into co-pays, deductibles, and other relevant data.
Turbo charge revenue cycle processes and improve patient experience
Enable patients to complete the registration of pre-scheduled services when and where it’s convenient for them using web-based self-service platform.