Underwriting

Nimble underwriting services for better and faster decisions

Digitally enabled services to maximize success

Faster credit solutions for better customer engagement

The traditional underwriting process is under fire from growing consumer expectations for transparency and flexibility and increasing competition from InsurTechs. Continued reliance on manual workflows and disparate legacy systems creates bottlenecks, increases cycle time and impacts customer satisfaction.

Our specialized Underwriting Services synthesize digital solutions with the human touch – across mortgage, default and bank underwriting – enhancing decision making, fast-tracking the process and pricing risk more accurately. It leaves your underwriters with more time to focus on customer retention, cross-sell and upsell, driving profitability and growth.

Stay ahead with Firstsource

Customized solutions to maximize ROI

Agile processes to adapt to changing customer behaviors

Right shore delivery model for optimal productivity

Technology platforms and analytics-driven solutions for seamless scalability

How we do it

Straight-through-processing with Intelligent Automation, blending Robotic Process Automation with Artificial Intelligence.

Digitally Enabled Contact Center (DECC) for omnichannel customer contact - meet your customers on a channel of their choice and at a time of their convenience.

Advanced analytics to better assess evolving trends and customer risk profile.

Global delivery for 24/7 customer support.

Overcome the human challenges of business transformation

Leadership advice from 120 senior executives who’ve done it

Explore insights

A top US mortgage client experiences surge in associate productivity

The future of mortgage lending: what will it look like in 2030?

Transform your back office operations using automation, workflow and analytics

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