Faster credit solutions for better customer engagement
The traditional underwriting process is under fire from growing consumer expectations for transparency and flexibility and increasing competition from InsurTechs. Continued reliance on manual workflows and disparate legacy systems creates bottlenecks, increases cycle time and impacts customer satisfaction.
Our specialized Underwriting Services synthesize digital solutions with the human touch – across mortgage, default and bank underwriting – enhancing decision making, fast-tracking the process and pricing risk more accurately. It leaves your underwriters with more time to focus on customer retention, cross-sell and upsell, driving profitability and growth.
Stay ahead with Firstsource
Customized solutions to maximize ROI
Agile processes to adapt to changing customer behaviors
Right shore delivery model for optimal productivity
Technology platforms and analytics-driven solutions for seamless scalability
How we do it
Straight-through-processing with Intelligent Automation, blending Robotic Process Automation with Artificial Intelligence.
Digitally Enabled Contact Center (DECC) for omnichannel customer contact - meet your customers on a channel of their choice and at a time of their convenience.
Advanced analytics to better assess evolving trends and customer risk profile.