RP Sanjiv Goenka Group

Private Equity

Go beyond value creation to maximizing value capture

Seamlessly scale value creation across the deal lifecycle

Accelerate value creation in Healthcare, TMT, Financial and Business Services

Acquisition multiples and leverage have hit an all-time high. To accelerate deal potential, PE firms must pursue new value creation strategies. Firstsource’s scalable value creation model is designed to maximize value capture across all stages of the investment process. How do we do this? 

Powered by an ecosystem of digital-first solutions – backed by Platforms, Automation and Analytics, Digitally Empowered Customer Experience (DECX), and Intelligent Back Office – the model drives operational excellence, cost optimization and topline growth. On the one hand, it frees up capital on non-core activities, helps monetize non-core assets, and cuts costs by up to 50% using right shore delivery. On the other, it fuels top line growth by improving conversion through multi-channel sales and leveraging commercial models aligned with revenue growth. 

Additionally, the model consolidates operations across Buy-and-Build deals – into shared services centers – to realize synergies, accelerate revenue growth and drive margin expansion.

Stay ahead with Firstsource

A full suite of strategic value creation levers across the deal lifecycle.

BPO partner to scale efficiently

Our onshore/offshore footprint helps you effectively assess and plan in the pre-acquisition phase and drive desired outcomes in the post-acquisition phase.

Joint go-to-market

Leverage our leadership position in sectors such as Healthcare, Financial Services and TMT to identify GTM opportunities and drive joint GTM strategies.

Digital transformation

Assess digital transformation potential and drive rapid transformation using DECX, Intelligent Automation, platforms, and analytics.

Acquisition partner

Tap into our ability to invest in acquisition or operations to maximize value capture.

Unleash the power of digital: Explore our offerings

Digitally Empowered Customer Experience

The future of customer service – elevating customer experience in the moments that matter.

Platforms, Automation and Analytics
Reduce costs by 50%. Our intelligent, purpose-built solutions synthesize both structured and unstructured data, delivering unprecedented levels of efficiency, quality, speed, and customer experience.

Intelligent Back Office
Reimagine operations by introducing intelligence at their core. Reengineer processes and introduce intelligent workflows that connect your front and back-office to augment performance.

Leading PE-backed financial services marketplace reduces costs by $14M

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Explore insights

PE-owned software company boosts CX while saving $4M in costs

Firstsource delivers $20M in annual savings for a PE-backed healthcare organization

How value creation has evolved in the past year: A panel discussion

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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