Private Equity

Go beyond value creation to maximizing value capture

Seamlessly scale value creation across the deal lifecycle

Accelerate value creation in Healthcare, TMT, Financial and Business Services

Acquisition multiples and leverage have hit an all-time high. To accelerate deal potential, PE firms must pursue new value creation strategies. Firstsource’s scalable value creation model is designed to maximize value capture across all stages of the investment process. How do we do this? 

Powered by an ecosystem of digital-first solutions – backed by Platforms, Automation and Analytics, Digitally Empowered Contact Center (DECC), and Intelligent Back Office – the model drives operational excellence, cost optimization and topline growth. On the one hand, it frees up capital on non-core activities, helps monetize non-core assets, and cuts costs by up to 50% using right shore delivery. On the other, it fuels top line growth by improving conversion through multi-channel sales and leveraging commercial models aligned with revenue growth. 

Additionally, the model consolidates operations across Buy-and-Build deals – into shared services centers – to realize synergies, accelerate revenue growth and drive margin expansion.

Stay ahead with Firstsource

A full suite of strategic value creation levers across the deal lifecycle.

BPO partner to scale efficiently

Our onshore/offshore footprint helps you effectively assess and plan in the pre-acquisition phase and drive desired outcomes in the post-acquisition phase.

Joint go-to-market

Leverage our leadership position in sectors such as Healthcare, Financial Services and TMT to identify GTM opportunities and drive joint GTM strategies.

Digital transformation

Assess digital transformation potential and drive rapid transformation using DECC, Intelligent Automation, platforms, and analytics.

Acquisition partner

Tap into our ability to invest in acquisition or operations to maximize value capture.

Unleash the power of digital: Explore our offerings


Digitally Empowered Contact Center

The future of customer service – elevating customer experience in the moments that matter.


Platforms, Automation and Analytics
Reduce costs by 50%. Our intelligent, purpose-built solutions synthesize both structured and unstructured data, delivering unprecedented levels of efficiency, quality, speed, and customer experience.

Intelligent Back Office
Reimagine operations by introducing intelligence at their core. Reengineer processes and introduce intelligent workflows that connect your front and back-office to augment performance.

Explore insights

Digital Mailroom Automation

Automating payer audit tracking helped a US Health Plan auto-fix 50% of claims errors

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