RP Sanjiv Goenka Group

Leapfrog the competition

Spur agility and scale with exponential technologies

Integrate digital and analytical tools with human interaction

Whether you are a Fintech, Consumer Tech, Health Tech or an Ecommerce giant, accelerating disruption and innovation is key to surviving and thriving for the Born Digitals. You rely on data-driven, digital-first operations to drive innovation and differentiation at blistering speeds. We combine top-tier technology with our agile Digital First, Digital Now approach to revolutionize customer management and operations.

Our flexible digital platforms, design thinking methodologies and Digitally Empowered Contact Center (DECC) help you rapidly scale and pivot operations across geographies – delivering outcomes that matter. Spearheaded by a leadership team with extensive experience in working with exponential organizations (ExOs) and a start-up like culture, we put your business and customers at the center of everything we do.

Making digital more human to win on Customer Experience

Consumer Tech
Consumer Tech

Deliver analytics-driven technical support augmented by the human touch to improve customer experience and satisfaction.

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Enterprise Tech
Enterprise Tech

Our deep insights into industry operations and workflows enable us to align platform configurations to your business requirements right from the get-go

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Fintech
Fintech

Balance technology and the human touch to boost customer acquisition, retention and growth.

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Ecommerce
Ecommerce

Create a frictionless experience for customers and merchants with end-to-end lifecycle management support.

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EdTech
EdTech

Build student engagement and enrollment, improve experience and retention.

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Stay ahead with Firstsource

We partner with leading born digital companies across Ecommerce, Buy Now Pay Later (BNPL), and Mortgage, helping them drive exponential speed, agility and growth.

Proprietary enterprise platforms and tools that draw upon our experience in managing complex ecosystems, workflows and customer interactions
Analytics-driven digital support services, delivered with the human touch, to dramatically improve customer satisfaction and experience and reduce churn
Best-of-breed approach to solution design – integrating our enterprise platforms with industry-leading solutions from our partner ecosystem – driving end-to-end process automation, increasing efficiencies and generating deep customer insights

Unlock the power of digital: Explore our offerings

Merchant Onboarding

Accelerate the growth of your merchant and vendor ecosystem with our end-to-end provisioning, onboarding and management solutions.

Tech Support

Differentiate your business and boost product adoption with best-in-class omnichannel customer engagement driven by premium tech-support.

Social Media, Forum & Community Management

Make online customer communities the cornerstone of your engagement. As your content moderation partner, we’ll help you improve content relevance and engagement.

Billing & Payment Processing

Take the stress out of your system even during peak periods. Our Intelligent Automation, AI and analytics-led solutions help improve service quality and profitability.

Digital Collections & Recoveries

Drive 2X improvement in collections while protecting your brand. Take a customer-centered approach to collections. Blend digital solutions with professional counseling.

Complaints Management

Complaints Management
Statistics show that 79% of consumers are unlikely to engage with a brand again, if their complaint is mishandled. Rapidly resolve customer complaints on a channel of their choice using tech-driven insights.

US telecom giant uses advanced analytics to rapidly increase cross-selling performance

Explore insights

Future of fintech innovation: Extreme Automation in customer lifecycle management

Designing an omnichannel strategy to delight today’s multi-channel customers

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    Eddie Monteiro

    Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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