Leapfrog the competition

Spur agility and scale with exponential technologies

Integrate digital and analytical tools with human interaction

Whether you are a Fintech, Consumer Tech, Health Tech or an Ecommerce giant, accelerating disruption and innovation is key to surviving and thriving for the Born Digitals. You rely on data-driven, digital-first operations to drive innovation and differentiation at blistering speeds. We combine top-tier technology with our agile Digital First, Digital Now approach to revolutionize customer management and operations.

Our flexible digital platforms, design thinking methodologies and Digitally Empowered Contact Center (DECC) help you rapidly scale and pivot operations across geographies – delivering outcomes that matter. Spearheaded by a leadership team with extensive experience in working with exponential organizations (ExOs) and a start-up like culture, we put your business and customers at the center of everything we do.

Consumer Tech
Consumer Tech

Deliver analytics-driven technical support augmented by the human touch to improve customer experience and satisfaction.

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Balance technology and the human touch to boost customer acquisition, retention and growth.

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Create a frictionless experience for customers and merchants with end-to-end lifecycle management support.

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Enterprise Tech
Enterprise Tech

Our deep insights into industry operations and workflows enable us to align platform configurations to your business requirements right from the get-go

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Stay ahead with Firstsource

We partner with leading born digital companies across Ecommerce, Buy Now Pay Later (BNPL), and Mortgage, helping them drive exponential speed, agility and growth.
Proprietary enterprise platforms and tools that draw upon our experience in managing complex ecosystems, workflows and customer interactions
Analytics-driven digital support services, delivered with the human touch, to dramatically improve customer satisfaction and experience and reduce churn
Best-of-breed approach to solution design – integrating our enterprise platforms with industry-leading solutions from our partner ecosystem – driving end-to-end process automation, increasing efficiencies and generating deep customer insights

Unlock the power of digital: Explore our offerings

Merchant Onboarding

Accelerate the growth of your merchant and vendor ecosystem with our end-to-end provisioning, onboarding and management solutions.

Tech Support

Differentiate your business and boost product adoption with best-in-class omnichannel customer engagement driven by premium tech-support.

Social Media, Forum & Community Management

Make online customer communities the cornerstone of your engagement. As your content moderation partner, we’ll help you improve content relevance and engagement.

Billing & Payment Processing

Take the stress out of your system even during peak periods. Our Intelligent Automation, AI and analytics-led solutions help improve service quality and profitability.

Digital Collections & Recoveries

Drive 2X improvement in collections while protecting your brand. Take a customer-centered approach to collections. Blend digital solutions with professional counseling.

Complaints Management

Complaints Management
Statistics show that 79% of consumers are unlikely to engage with a brand again, if their complaint is mishandled. Rapidly resolve customer complaints on a channel of their choice using tech-driven insights.

US telecom giant uses advanced analytics to rapidly increase cross-selling performance

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Future of fintech innovation: Extreme Automation in customer lifecycle management

Designing an omnichannel strategy to delight today’s multi-channel customers

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