Our carefully crafted digital-first Clinical Support help you drive continuous care and a consistent experience, while closing the care gaps and reducing clinical costs. We adopt an omnichannel customer service strategy, leveraging technologies such as Conversation AI, Visual-IVR, Cognitive Bots, and Voice Biometrics, to empower associates and stakeholders with contextual information. The result: a seamless digital patient experience across all channels.
ROI in year one
engagement rate for women 60+
engagement rate for men 70+
in operational savings for 500K digitally engaged members in a week
As health systems begin COVID vaccine rollout at scale, members expects personalized support and access to care across the vaccination journey.
Our COVID vaccination Digital Patient Outreach and Engagement services, deliver frictionless engagement aimed at bridging the gaps in care, including enabling tailored communication, tracking symptoms and gathering feedback. Our ready-to-implement platform is specifically designed to seamlessly onboard Health Plans in less than two weeks, setting you up for success.
Proven digital member engagement platform powered by AI/ML for demographics-based personalization
Elevate member experience with follow-ups, validation, scheduling, alerts and grievance handling
Scale quickly and reliably while we manage the demands of your high-volume member schedules
Become a global change agent, helping members successfully navigate COVID with insights from near real time dashboards
Rapid two-week implementation and ramp up, helping you make the most of your members’ drive for action
Significant reduction in administrative burden and costs with mandatory outreach services, underpinned by an AI platform
We offer first-line technical setup, knowledge associates and ongoing support, to reduce the risk and complexity of establishing and maintaining a robust and reliable telehealth architecture. As part of our offering, we ensure the availability of necessary devices and connectivity, and drive engagement and familiarization initiatives to increase adoption. Our end-to-end Telehealth services and solutions span Consultation, Healthcare Experience, Quality assurance and Ongoing support.
As virtual care solutions gain traction in the post-pandemic era, remote patient monitoring helps improve outcomes for health conditions that require constant monitoring. Remote Patient Monitoring solution (RPM) integrated with an alert system notifies Providers about patients in stable condition, cutting down on hospital and emergency room visits and lowering costs.
We draw upon our expertise in patient outreach and remote patient monitoring services to deliver a consumer-driven, high-tech and high-touch approach that provides personalized and frequent communication. Our RPM solutions constantly feed Providers with patient information while empowering patients to engage in self-care and communicate with clinicians outside standard business hours.
Using remote patient monitoring to improve cardiac care: A 9-point checklist
Remote Patient Monitoring and Telehealth Services: Delivering care where and when it’s needed
Getting Ready for a Historic Medicaid Redetermination Cycle