RP Sanjiv Goenka Group

Clinical Services

Propel a seamless digital patient experience

Redefine the patient journey across touch points

Truly coordinated Clinical Support services

The COVID crisis is amplifying digital innovation to historic levels. Health Plans that transform their business to meet the shifting demands of the healthcare market will outperform those that don’t. In this dynamic market, we help you envision an ecosystem that redefines service excellence and delivers the moments that matter.

Our carefully crafted digital-first Clinical Support help you drive continuous care and a consistent experience, while closing the care gaps and reducing clinical costs. We adopt an omnichannel customer service strategy, leveraging technologies such as Conversation AI, Visual-IVR, Cognitive Bots, and Voice Biometrics, to empower associates and stakeholders with contextual information. The result: a seamless digital patient experience across all channels.

Pivot to Digital. Challenge the status quo

The pandemic is further straining health plans and healthcare delivery systems already under pressure from exploding administrative costs, growing staff burnout, and evolving member and provider expectations. Upend traditional ways of doing business with Intelligent Automation powered by Process Mining, Visual Dashboards, Predictive Analytics, AI/ML and IOT, driving enterprise-wide process transformation, innovation and growth.

Explore insights

Using remote patient monitoring to improve cardiac care: A 9-point checklist

Remote Patient Monitoring and Telehealth Services: Delivering care where and when it’s needed

Getting Ready for a Historic Medicaid Redetermination Cycle

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