Covid-19 accelerated the shift towards digital, including the adoption of telehealth and remote patient monitoring. Healthcare organizations that transform their business to meet the shifting demands of the industry will outperform those that don’t. In this rapidly changing market, we can help you envision an ecosystem that redefines service excellence and delivers the personalized, seamless experience consumers expect.
Our digital-first solutions help you drive continuous care and a consistent experience, while closing the care gaps and reducing costs. We adopt an omnichannel customer service strategy, leveraging innovative technologies such as Conversational AI, Visual-IVR, Cognitive Bots, and Voice Biometrics to empower associates and stakeholders with contextual information. The result: a seamless experience across all channels.
ROI in year one
engagement rate for women 60+
engagement rate for men 70+
in operational savings for 500K digitally engaged members in a week
As health systems begin COVID vaccine rollout at scale, members expects personalized support and access to care across the vaccination journey.
Our COVID vaccination Digital Patient Outreach and Engagement services, deliver frictionless engagement aimed at bridging the gaps in care, including enabling tailored communication, tracking symptoms and gathering feedback. Our ready-to-implement platform is specifically designed to seamlessly onboard Health Plans in less than two weeks, setting you up for success.
Proven digital member engagement platform powered by AI/ML for demographics-based personalization
Elevate member experience with follow-ups, validation, scheduling, alerts and grievance handling
Scale quickly and reliably while we manage the demands of your high-volume member schedules
Become a global change agent, helping members successfully navigate COVID with insights from near real time dashboards
Rapid two-week implementation and ramp up, helping you make the most of your members’ drive for action
Significant reduction in administrative burden and costs with mandatory outreach services, underpinned by an AI platform
Scaling telehealth services requires a strong technology backbone that integrates telehealth systems with existing technology systems.
We offer first-line technical setup, knowledge associates and ongoing support, to reduce the risk and complexity of establishing and maintaining a robust and reliable telehealth architecture. As part of our offering, we ensure the availability of necessary devices and connectivity, and drive engagement and familiarization initiatives to increase adoption. Our end-to-end services and solutions span consultation through quality assurance and ongoing support.
As virtual care solutions gain traction in the post-pandemic era, remote patient monitoring solutions and services help improve outcomes for health conditions that require constant monitoring. Remote Patient Monitoring solution (RPM) integrated with an alert system notifies Providers about patients in stable condition, cutting down on hospital and emergency room visits and lowering costs.
We draw upon our expertise in patient outreach and remote patient monitoring services to deliver a consumer-driven, high-tech and high-touch approach that provides personalized and frequent communication. Our remote patient monitoring solutions constantly feed Providers with patient information while empowering patients to engage in self-care and communicate with clinicians outside standard business hours.
The pandemic is further straining health plans and healthcare delivery systems already under pressure from exploding administrative costs, growing staff burnout, and evolving member and provider expectations. Upend traditional ways of doing business with Intelligent Automation powered by Process Mining, Visual Dashboards, Predictive Analytics, AI/ML and IOT, driving enterprise-wide process transformation, innovation and growth.