The shift towards digital, including the adoption of telehealth and remote patient monitoring, is accelerating. Healthcare organizations that transform their business to meet the shifting demands of the industry will outperform those that don’t. In this rapidly changing market, we can help you envision an ecosystem that redefines service excellence and delivers the personalized, seamless experience consumers expect.
Our digital-first solutions help you drive continuous care and a consistent experience, while closing the care gaps and reducing costs. We adopt an omnichannel customer service strategy, leveraging innovative technologies such as Conversational AI, Visual-IVR, Cognitive Bots, and Voice Biometrics to empower associates and stakeholders with contextual information. The result: a seamless experience across all channels.
The pandemic is further straining health plans and healthcare delivery systems already under pressure from exploding administrative costs, growing staff burnout, and evolving member and provider expectations. Upend traditional ways of doing business with Intelligent Automation powered by Process Mining, Visual Dashboards, Predictive Analytics, AI/ML and IOT, driving enterprise-wide process transformation, innovation and growth.
Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.
Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.
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