RP Sanjiv Goenka Group

Clinical Services

Propel a seamless digital patient experience

Redefine the patient journey across touch points

Coordinated Clinical Support Services

Covid-19 accelerated the shift towards digital, including the adoption of telehealth and remote patient monitoring. Healthcare organizations that transform their business to meet the shifting demands of the industry will outperform those that don’t. In this rapidly changing market, we can help you envision an ecosystem that redefines service excellence and delivers the personalized, seamless experience consumers expect.

Our digital-first solutions help you drive continuous care and a consistent experience, while closing the care gaps and reducing costs. We adopt an omnichannel customer service strategy, leveraging innovative technologies such as Conversational AI, Visual-IVR, Cognitive Bots, and Voice Biometrics to empower associates and stakeholders with contextual information. The result: a seamless  experience across all channels.

Pivot to Digital. Challenge the status quo

The pandemic is further straining health plans and healthcare delivery systems already under pressure from exploding administrative costs, growing staff burnout, and evolving member and provider expectations. Upend traditional ways of doing business with Intelligent Automation powered by Process Mining, Visual Dashboards, Predictive Analytics, AI/ML and IOT, driving enterprise-wide process transformation, innovation and growth.

Explore insights

Using Remote Patient Monitoring to Improve Cardiac Care: A 9-Point Checklist

Remote Patient Monitoring and Telehealth Services: Delivering care where and when it’s needed

Getting Ready for a Historic Medicaid Redetermination Cycle

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