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Digital Health Risk Assessment

Improve efficiency and reduce costs by capturing member health data faster

Accelerate member health data capture for improved efficiency and cost savings

Today’s industry pressures demand that payers quickly gather information about their members’ health conditions to manage risk, control costs and deliver better outcomes. But conducting health risk assessments (HRA) with tedious paper-based or phone surveys too often results in high member friction and low completion rates. Unassessed member risk translates into higher health costs. Improve member engagement, reduce process turnaround time and quickly collect the data you need to assess member health risks with our digital, multichannel HRA services from Firstsource.

Empower members with convenient digital communication and a seamless experience

Our digital health risk assessment solution improves HRA form completion by using multiple digital channels, including on-demand apps/microsites, web portals, text, and emails to reach members quickly with little to no manual effort. The digital channels offer members greater choice and convenience in completing HRA forms. That results in higher response rates, greater member engagement and reduces your contact center effort and print and postage costs.

Digital Health Risk Assessment. Targeted, seamless, multichannel approach improves response rate, data quality, and experience.

Targeted outreach

We analyze your member outreach list, validate contact information, enrich it to get the right details and review any interaction history to determine the most effective engagement channel for individual members.

Multichannel communication

On-demand apps transform the member journey from encounters with complicated voice mail trees or working through paper surveys to a visual experience launched at a time and place of their convenience. The on-demand app and its Visual IVR features allow members to respond to the questionnaire more easily, with the app dynamically adjusting survey queries based on a member’s responses.

On-demand app/visual IVR experience

Our digital outreach combines microsites, emails and text messages that offer members the ability to access a visual, interactive on-demand app. We follow up with unresponsive members with multiple digital reminders, then outbound reminder calls. Members that do not respond to these efforts receive printed surveys.

Adaptive interface

The app adapts digital HRA forms with your branding to deliver the best user interface depending on whatever device a member is using — PC, laptop, tablet or smartphone.

Reports & Notices
Comprehensive, real-time reporting

We report member responses across all channels including conversions via SMS, calls, postal mail and on-demand app use. The app captures user interactions and member engagement in real time.

Financial Information
Quickly launch app for new members

Build custom on-demand apps in hours to reach out to new member groups or new cohorts.

Built-in compliance

The on-demand app complies with CMS guidelines for Medicare Advantage plans, ensuring regulatory alignment while boosting member engagement.

Stay Ahead with Firstsource

Increase completion rates
Lower costs
Reduce turnaround time
Improve member experience