The future of utilities is digital. New pressures in the form of tech-savvy customers demanding a seamless one-click experience, compliance challenges, and post-pandemic uncertainties call for solutions built on flexible operating models, redesigned CX strategies, and automation. Firstsource’s Digitally-Empowered Contact Centre (DECC) enables you to heighten CX at every level by fusing a distributed workforce with an omnichannel customer-engagement model, powered by Intelligent Automation (IA) and cloud-based platforms.
According to McKinsey, personalized engagement can increase acquisition by 10%. Draw upon our customer intelligence platforms powered by AI, ML and analytics to tailor your CX and boost customer acquisition.
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