The future of utilities is digital. New pressures in the form of tech-savvy customers demanding a seamless one-click experience, compliance challenges, and post-pandemic uncertainties call for solutions built on flexible operating models, redesigned CX strategies, and automation. Firstsource’s Digitally-Empowered Contact Centre (DECC) enables you to heighten CX at every level by fusing a distributed workforce with an omnichannel customer-engagement model, powered by Intelligent Automation (IA) and cloud-based platforms.
Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.
Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.
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