The future of utilities is digital. New pressures in the form of tech-savvy customers demanding a seamless one-click experience, compliance challenges, and post-pandemic uncertainties call for solutions built on flexible operating models, redesigned CX strategies, and automation. Firstsource’s Digitally-Empowered Contact Centre (DECC) enables you to heighten CX at every level by fusing a distributed workforce with an omnichannel customer-engagement model, powered by Intelligent Automation (IA) and cloud-based platforms.