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RP Sanjiv Goenka Group

Pharmaceuticals & Biotech

Elevate the patient experience. Deliver sustained value

Integrated digital solutions to drive speed, scale and compliance
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Synthesize digital and human capabilities

Increased use of deductibles, co-insurance and specialty co-pays is driving up patient out-of-pocket costs and therapy abandonment rates.
Our digitally enabled platform services, combined with the human touch, offer individualized support to patients, solving challenges associated with drug affordability, access, reimbursement, adherence and product delivery. Our full range of offerings include Enrollment, Coverage and Reimbursement, Affordability Support, Adherence and Engagement, and Patient Experience Center.

Designing a patient experience that works

Symptoms

Point of care

Disease diagnosis

Therapy consultation and prescription

What are my options

Patient support enrollment

Patient savings and affordability

Patient engagement

Benefit verification

Prior authorization

Appeals & denial management

Prescription ordered

Reimbursement

Product delivery

Patient experience center app | videos | personalized content

Therapy adherence and clinical nurse support

Patient Engagement and Medication Adherence

Promote patient engagement and wellness with tailored and personalized messaging, virtual coaching, medication adherence, data collection and insights. Develop a therapy-based adherence strategy that works best for your patients.

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Billing And Reimbursement Support

We combine digitally enabled workflows with Robotic Process Automation (RPA) to ensure customized, accurate and compliant billing and reimbursement, reducing patient barriers and strengthening the bottom line.

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Remote Patient Monitoring And Nurse Support

Our integrated, secure and compliant remote monitoring solution and support services are designed to meet the needs of patients, providers and manufacturers. Design a program that works for patients and Providers using unifiEdTechnology and Nurse Ambassadors for clinical support.

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Patient Assistance Programs

Equip financially challenged patients with faster access to medications – improving both clinical and business outcomes.

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Medical Information, Adverse Event, Product Quality Complaints Contact Center

Our Digitally Empowered Contact Center (DECC) empowers our associates with a unified view, enabling them to offer contextual medical information and compliant adverse event intake, increasing patient and Provider satisfaction.

Stay ahead with Firstsource

Intelligent workflows
Leverage RPA and cloud-basEdTechnologies

Rigorous security
For patient privacy and compliance

AI & Analytics
Powerful combination for proactive and tailored patient support

Firstsource delivers $20M in annual savings for a PE-backed healthcare organization

View Case Study
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Rapidly increase cross-selling performance through analytics
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Apply insights from analytics to improve customer experience
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Cut unnecessary engineer dispatches with customer analytics
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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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