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Pharmaceuticals & Biotech

Elevate the patient experience. Deliver sustained value

Integrated digital solutions to drive speed, scale and compliance
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Synthesize digital and human capabilities

Increased use of deductibles, co-insurance and specialty co-pays is driving up patient out-of-pocket costs and therapy abandonment rates.
Our digitally enabled platform services, combined with the human touch, offer individualized support to patients, solving challenges associated with drug affordability, access, reimbursement, adherence and product delivery. Our full range of offerings include Enrollment, Coverage and Reimbursement, Affordability Support, Adherence and Engagement, and Patient Experience Center.

Designing a patient experience that works

Symptoms

Point of care

Disease diagnosis

Therapy consultation and prescription

What are my options

Patient support enrollment

Patient savings and affordability

Patient engagement

Benefit verification

Prior authorization

Appeals & denial management

Prescription ordered

Reimbursement

Product delivery

Patient experience center app | videos | personalized content

Therapy adherence and clinical nurse support

Patient Engagement and Medication Adherence

Promote patient engagement and wellness with tailored and personalized messaging, virtual coaching, medication adherence, data collection and insights. Develop a therapy-based adherence strategy that works best for your patients.

Billing and Reimbursement Support

We combine digitally enabled workflows with Robotic Process Automation (RPA) to ensure customized, accurate and compliant billing and reimbursement, reducing patient barriers and strengthening the bottom line.

Remote Patient Monitoring and Nurse Support

Our integrated, secure and compliant remote monitoring solution and support services are designed to meet the needs of patients, providers and manufacturers. Design a program that works for patients and Providers using unified technology and Nurse Ambassadors for clinical support.

Patient Assistance Programs

Equip financially challenged patients with faster access to medications – improving both clinical and business outcomes.

Medical Information, Adverse Event, Product Quality Complaints Contact Center

Our Digitally Empowered Contact Center (DECC) empowers our associates with a unified view, enabling them to offer contextual medical information and compliant adverse event intake, increasing patient and Provider satisfaction.

Stay ahead with Firstsource

Intelligent workflows
Leverage RPA and cloud-based technologies

Rigorous security
For patient privacy and compliance

AI & Analytics
Powerful combination for proactive and tailored patient support

Explore insights

Rapidly increase cross-selling performance through analytics
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Apply insights from analytics to improve customer experience
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Cut unnecessary engineer dispatches with customer analytics
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We’d love to hear about your current business needs and where you’re headed.

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