RP Sanjiv Goenka Group

Partner Network

Impacting the moments that matter, TOGETHER

The Firstsource partner ecosystem

Firstsource partners with the most innovative leaders in Automation and Customer Experience Management, helping businesses power differentiation and growth. Our partners offer a broad range of next-gen platforms, tools, services and solutions, helping companies empower their customer service teams and elevate customer experience, satisfaction and loyalty.

Foster omnichannel engagement

Enhance associate productivity

Deploy self-service

Delight your customers

The Firstsource partner ecosystem

Salesforce

The world’s #1 CRM solution, Salesforce connects 150,000+ enterprises to their customers offering a suite of applications focused on customer service, marketing automation, analytics, & application development.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating 3 billion+ interactions annually.

Zappix

Zappix offers customer service technology solutions for transforming customer care through Visual IVR, On-Demand Apps, Outbound Engagement, and Robotic Process Automation (RPA).

ShepHertz

ShepHertz provides an enterprise platform for agile digital transformation. Deployed in 9 countries and processing 110+ Billion API Calls, ShepHertz is trusted by customers in 150+ countries.

UiPath

UiPath is the world’s leading Robotic Process Automation (RPA) software company that develops RPA platforms to deploy software robots with 7,000+ enterprise customers.

Automation Anywhere

Automation Anywhere offers an end-to-end RPA+AI platform for automating business processes of the world's largest enterprises and governments with 2.4+ million bots deployed.

Qualtrics

Qualtrics offers a subscription software platform- Qualtrics Experience Management (XM) to 11,000+ brands across the globe who rely on them to close experience gaps.

Uniphore

A global leader in Conversational Service Automation (CSA), Uniphore combines the power of artificial intelligence, automation technology and machine learning to disrupt the traditional customer service model by enabling businesses to truly listen to their customer's voice.

Celonis

A leader in Execution Management Systems, Celonis uses process mining to simplify system complexity, lift barriers to execution capacity, and maximize business performance across Customer Operations, Finance and Administration, Supply & Distribution, and Products & Services.

The Firstsource partner ecosystem

Salesforce

The world’s #1 CRM solution, Salesforce connects 150,000+ enterprises to their customers offering a suite of applications focused on customer service, marketing automation, analytics, & application development.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating 3 billion+ interactions annually.

NICE

NICE is a worldwide provider of both cloud and on-premise software solutions that empower 25000+ organizations in 150+ countries to make smarter decisions through advanced analytics.

Zappix

Zappix offers customer service technology solutions for transforming customer care through Visual IVR, On-Demand Apps, Outbound Engagement, and Robotic Process Automation (RPA).

ShepHertz

ShepHertz provides an enterprise platform for agile digital transformation. Deployed in 9 countries and processing 110+ Billion API Calls, ShepHertz is trusted by customers in 150+ countries.

UiPath

UiPath is the world’s leading Robotic Process Automation (RPA) software company that develops RPA platforms to deploy software robots with 7,000+ enterprise customers.

Automation Anywhere

Automation Anywhere offers an end-to-end RPA+AI platform for automating business processes of the world's largest enterprises and governments with 2.4+ Million Bots deployed.

Qualtrics

Qualtrics offers a subscription software platform- Qualtrics Experience Management (XM) to 11,000+ brands across the globe who rely on them to close experience gaps.

The Firstsource partner ecosystem

Salesforce

The world’s #1 CRM solution, Salesforce connects 150,000+ enterprises to their customers offering a suite of applications focused on customer service, marketing automation, analytics, & application development.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating 3 billion+ interactions annually.

NICE

NICE is a worldwide provider of both cloud and on-premise software solutions that empower 25000+ organizations in 150+ countries to make smarter decisions through advanced analytics.

Zappix

Zappix offers customer service technology solutions for transforming customer care through Visual IVR, On-Demand Apps, Outbound Engagement, and Robotic Process Automation (RPA).

ShepHertz

ShepHertz provides an enterprise platform for agile digital transformation. Deployed in 9 countries and processing 110+ Billion API Calls, ShepHertz is trusted by customers in 150+ countries.

UiPath

UiPath is the world’s leading Robotic Process Automation (RPA) software company that develops RPA platforms to deploy software robots with 7,000+ enterprise customers.

Automation Anywhere

Automation Anywhere offers an end-to-end RPA+AI platform for automating business processes of the world's largest enterprises and governments with 2.4+ Million Bots deployed.

Qualtrics

Qualtrics offers a subscription software platform- Qualtrics Experience Management (XM) to 11,000+ brands across the globe who rely on them to close experience gaps.

The Firstsource partner ecosystem

Salesforce

The world’s #1 CRM solution, Salesforce connects 150,000+ enterprises to their customers offering a suite of applications focused on customer service, marketing automation, analytics, & application development.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating 3 billion+ interactions annually.

NICE

NICE is a worldwide provider of both cloud and on-premise software solutions that empower 25000+ organizations in 150+ countries to make smarter decisions through advanced analytics.

Zappix

Zappix offers customer service technology solutions for transforming customer care through Visual IVR, On-Demand Apps, Outbound Engagement, and Robotic Process Automation (RPA).

ShepHertz

ShepHertz provides an enterprise platform for agile digital transformation. Deployed in 9 countries and processing 110+ Billion API Calls, ShepHertz is trusted by customers in 150+ countries.

UiPath

UiPath is the world’s leading Robotic Process Automation (RPA) software company that develops RPA platforms to deploy software robots with 7,000+ enterprise customers.

Automation Anywhere

Automation Anywhere offers an end-to-end RPA+AI platform for automating business processes of the world's largest enterprises and governments with 2.4+ Million Bots deployed.

Qualtrics

Qualtrics offers a subscription software platform- Qualtrics Experience Management (XM) to 11,000+ brands across the globe who rely on them to close experience gaps.

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    Eddie Monteiro

    Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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