Make your next move

Balance tech with human to outperform

Accelerate change, unlock innovation

As a Fintech, driving innovation with emerging technologies is your strength. However, innovation alone is not enough to sustain competitive advantage today. As the financial services industry experiences unprecedented disruption following the global health crisis, Fintech players must find ways to deliver unparalleled and differentiated customer experiences.

Focusing exclusively on tech-driven services can put your business at risk as a vast majority of consumers still crave the human touch. Drive customer-centered growth while ensuring compliance and security with an optimal mix of automation and the human touch – across the customer journey.

Maximize customer engagement
at every step

‘Buy Now, Pay Later’ (BNPL) companies need to orchestrate multiple moving parts — from streamlining processes and deploying the right technologies to ensuring the human touch where needed.

How we do it

Customer Acquisition

Digitally Enabled Contact Center with an analytics-driven omni-channel approach to meet your customers where they are, highlight your brand, and accelerate growth.

Digital Collections Platform

A proven and differentiated omni-channel solution that puts your customers and brand first. We help leading global companies lower their cost of collections with proven bank-grade capability and compliance rigor using automation, significantly increasing yields.

Intelligent Automation

No matter where you are in your automation journey, our domain experts combine best-in-class AI and analytics technology to lower your operational costs and enhance customer experience.

Unlock the power of digital: Explore our offerings

Customer Acquisition & Servicing

Power smart customer and associate experiences with Intelligent Automation. On the one hand, deliver personalized omnichannel experiences, backed by customer journey mapping and speech and text analytics. On the other, boost associate productivity with Unified Omnichannel Desktop and Next Best Actions.

Tech Support

Differentiate your business and boost product adoption with best-in-class omnichannel customer engagement driven by premium tech-support.

Social Media, Forum & Community Management

Make online customer communities the cornerstone of your engagement. As your content moderation partner, we’ll help you improve content relevance and engagement.

Billing & Payment Processing

Take the stress out of your system even during peak periods. Our Intelligent Automation, AI and analytics-led solutions help improve service quality and profitability.

Digital Collections & Recoveries

Drive 2X improvement in collections while protecting your brand. Take a customer-centered approach to collections. Blend digital solutions with professional counseling.

Complaints Management

Statistics show that 79% of consumers are unlikely to engage with a brand again, if their complaint is mishandled. Rapidly resolve complaints on a channel of their choice using tech-driven insights

The five key battlegrounds in financial services

Fintech vs Big Tech vs Incumbents

Explore insights

Future of fintech innovation: Extreme Automation in customer lifecycle management

3 competencies to check before selecting a fintech operations partner

How to Succeed at Fintech? Disrupt your own business

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