As a Fintech, driving innovation with emerging technologies is your strength. However, innovation alone is not enough to sustain competitive advantage today. As the financial services industry experiences unprecedented disruption following the global health crisis, Fintech players must find ways to deliver unparalleled and differentiated customer experiences.
Focusing exclusively on tech-driven services can put your business at risk as a vast majority of consumers still crave the human touch. Drive customer-centered growth while ensuring compliance and security with an optimal mix of automation and the human touch – across the customer journey.
Digitally Enabled Contact Center with an analytics-driven omni-channel approach to meet your customers where they are, highlight your brand, and accelerate growth.
A proven and differentiated omni-channel solution that puts your customers and brand first. We help leading global companies lower their cost of collections with proven bank-grade capability and compliance rigor using automation, significantly increasing yields.
No matter where you are in your automation journey, our domain experts combine best-in-class AI and analytics technology to lower your operational costs and enhance customer experience.
Power smart customer and associate experiences with Intelligent Automation. On the one hand, deliver personalized omnichannel experiences, backed by customer journey mapping and speech and text analytics. On the other, boost associate productivity with Unified Omnichannel Desktop and Next Best Actions.
Take the stress out of your system even during peak periods. Our Intelligent Automation, AI and analytics-led solutions help improve service quality and profitability.
Statistics show that 79% of consumers are unlikely to engage with a brand again, if their complaint is mishandled. Rapidly resolve complaints on a channel of their choice using tech-driven insights
Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.
Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.
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