RP Sanjiv Goenka Group


Make your next move
Combine digital with personal

Balance tech with human to outperform

Accelerate change, unlock innovation

As a Fintech, driving innovation with emerging technologies is your strength. However, innovation alone is not enough to sustain competitive advantage today. As the financial services industry experiences unprecedented disruption following the global health crisis, Fintech players must find ways to deliver unparalleled and differentiated customer experiences.

Focusing exclusively on tech-driven services can put your business at risk as a vast majority of consumers still crave the human touch. Drive customer-centered growth while ensuring compliance and security with an optimal mix of automation and the human touch – across the customer journey.

Maximize customer engagement at every step

‘Buy Now, Pay Later’ (BNPL) companies need to orchestrate multiple moving parts — from streamlining processes and deploying the right technologies to ensuring the human touch where needed.

How we do it

Customer Acquisition

Digitally Enabled Contact Center with an analytics-driven omni-channel approach to meet your customers where they are, highlight your brand, and accelerate growth.

Digital Collections Platform

A proven and differentiated omni-channel solution that puts your customers and brand first. We help leading global companies lower their cost of collections with proven bank-grade capability and compliance rigor using automation, significantly increasing yields.

Intelligent Automation

No matter where you are in your automation journey, our domain experts combine best-in-class AI and analytics technology to lower your operational costs and enhance customer experience.

Omnichannel CX and airtight compliance designed for the crypto world

Firstsource provides the CX and compliance expertise that your crypto exchange or NFT company simply can’t do without. We’ll help you deliver superior CX and stay in lockstep with crypto regulations to achieve exponential growth.

Unlock the power of digital: Explore our offerings

Customer Acquisition & Servicing

Power smart customer and associate experiences with Intelligent Automation. On the one hand, deliver personalized omnichannel experiences, backed by customer journey mapping and speech and text analytics. On the other, boost associate productivity with Unified Omnichannel Desktop and Next Best Actions.

Tech Support

Differentiate your business and boost product adoption with best-in-class omnichannel customer engagement driven by premium tech-support.

Social Media, Forum & Community Management

Make online customer communities the cornerstone of your engagement. As your content moderation partner, we’ll help you improve content relevance and engagement.

Billing & Payment Processing

Take the stress out of your system even during peak periods. Our Intelligent Automation, AI and analytics-led solutions help improve service quality and profitability.

Digital Collections & Recoveries

Drive 2X improvement in collections while protecting your brand. Take a customer-centered approach to collections. Blend digital solutions with professional counseling.

Complaints Management

Statistics show that 79% of consumers are unlikely to engage with a brand again, if their complaint is mishandled. Rapidly resolve complaints on a channel of their choice using tech-driven insights

The five key battlegrounds in financial services

Fintech vs Big Tech vs Incumbents

Explore insights

E-commerce giant onboards 300 merchants in a quarter with a hybrid model

How FinTechs achieve a compliant CX with AI-driven digital debt collections

FinTech targets $1.5M cost savings for KYC and AML with a new customer onboarding platform

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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