RP Sanjiv Goenka Group

Get ahead of the pack

Omnichannel CX and airtight compliance for the crypto world
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Crypto expertise that puts you in front of the future – and your competitors

Crypto has gone mainstream, and you’re in the thick of it. Now your challenge is to support your customers’ success 24/7 while staying compliant. But how to do it all with scarce talent and rapidly changing regulations?

Our global crypto-aware workforce and technologies have you covered. We can create the omnichannel 24/7 customer support needed to deliver superior CX. We help you stay in lockstep with crypto regulations and convert fast evolving rules into an execution framework. We’ll partner with you to keep your policies updated so you can continuously monitor transactions.

Set the pace with our crypto CX and compliance solutions

Firstsource provides the CX and compliance expertise that your crypto exchange or NFT company simply can’t do without. Forward-looking and future-thinking, we’ll help you position your enterprise in the epicenter of the Web3 world.

Onboarding and Omnichannel Customer Support

How do you keep pace with the dizzying proliferation of crypto customers? Online onboarding helps, but it’s not enough. You need people on your team who know how to perform customer profile verification. Once onboard, customers expect always-available, expert customer service that speaks their language—on the phone, through their app or an email, or in a chat session.

Regulatory and Compliance

With transactions multiplying by 300 percent every year, staying compliant feels exhausting, even overwhelming. But non-compliance can be devastating to your business and bottom line.

Let us help you do your regulatory reporting so you comply with the crypto Travel rule. We’ll also perform your AML/CFT checks to keep bad actors out. We’ll even provide verification and profile screening for crypto wallets. When it’s all done, you’ll breathe easier – we promise.

Social Media, Forum & Community Management

Engage your customers where they are – on social media, Discord, gaming forums and other online communities. As your content moderation partner, we’ll help you post and comment in ways that inform and empower your users and make them glad to connect with you.

Case study

Building robust customer services for a crypto exchange

A leading crypto exchange was looking at scaling onboarding capabilities to support exponential growth and ensure compliance. Firstsource quickly set up offshore operations to handle complex KYC regulations across multiple geographies and achieved 100% adherence to timelines as per regulatory guidelines.

  • Scaled customer onboarding capabilities
  • Ensured compliance with complex KYC regulations
  • Adhered to remediation timelines with zero errors

Stay ahead with Firstsource

UK Complaint Handling Awards 2018 – 2020, 2022

Consistently won the prestigious UK Complaint Handling awards for 4-years

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28,000+ People in 42 global delivery centers

We deliver 24/7 customer support aided by Digitally Empowered Contact Center, Intelligent Back Office and Platforms, Automation and Analytics

1.5M + customer interactions each month

And 300K digital interactions too

Explore insights

Future of fintech innovation: Extreme Automation in customer lifecycle management

Read blog

3 Competencies to check before selecting a fintech operations partner

Read blog

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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