RP Sanjiv Goenka Group

Delivering at the speed of change

Power your BNPL platform and propel your growth

Move at the pace you need to move

Streamlining processes. Deploying tech. Acquiring and onboarding merchants. Scaling your customer base. Buy Now, Pay Later platforms like yours are defining the future of commerce. That’s a lot to manage – and manage quickly.

That’s where Firstsource comes in. In an ever-changing market, we help you scale businesses through merchant acquisition and onboarding, tech- and text-based customer experience, and the empathetic touch of real people, right where they’re needed.

Your job is growth. It’s strategy. It’s experimenting, testing and changing. It’s the scale you need to move as quickly as you need to – at the speed of change.

Firstsource provides full lifecycle support for BNPL players, large and small

Power your platform with elegant tech

Access our platform services to design, build and manage your BNPL platform either as a turnkey solution or point solutions, based on your requirement.

Treat merchants like customers to scale, fast

Identify merchants, onboard them seamlessly and quickly, and provide them with an effortless experience to increase their sales. More merchants mean more BNPL customers

Fill talent gaps stagnating your growth or stalling your start

Make online customer communities the cornerstone of your engagement. As your content moderation partner, we’ll help you improve content relevance and engagement.

Increase collection rates with a compassionate, multi-channel approach

Use technology to empower consumers with privacy and options to increase payment rates. Tech is the human way to collect debt.

Build a tech-powered, human led, merchant and customer experience with Firstsource

2 of the top 5

global BNPL companies

Up to 80%

reduction in customer turnaround time

Up to 50% reduction

in merchant onboarding time

Up to 40%

improvement in merchant conversion

Over 90%

merchant satisfaction rate

Up to 20%

improvement in collection rates

Unlock the power of digital: Explore our offerings

Customer Experience

Drive omnichannel customer engagement and maximize consumer satisfaction every step of the way

Is addressing complex, shifting consumer demands on a channel of customer’s choice a challenge?

Mobilize our Customer Experience solution.

Our Digitally Empowered Contact Center (DECC) is specifically designed to help BNPL companies like yours meet evolving consumer expectations –across identification, acquisition, onboarding, support and growth.

It blends next-gen technologies such as Cloud, AI and Analytics with the human touch, elevating end-to-end customer support.

Merchant Experience

Attract and engage merchant partners across the lifecycle

Elevating merchant engagement and experience can increase lifetime value, drive mutual success, and enhance bottom line impact.

It’s a complex operation that requires the right technology, people and processes.

We streamline merchant support and eliminate operational constraints –across lead generation, acquisition, onboarding and ongoing support –deepening engagement and merchant satisfaction.

We seamlessly connect the front and back office and use predictive analytics to nurture high value merchants.

Digital Collections

Seamlessly scale collections and enhance recovery. Transform customer experience

As BNPL adoption skyrockets, delinquencies are on the rise. Effective debt management is key to protecting your bottom line.
 
Our Digital Collections solution makes collections easier, simpler and more effective. Backed by robust analytics, real-time data and behavioral modeling, it is specifically designed to help BNPL companies offer transparent and personalized payment options to customers –on a channel of their choice.
 

The modular and flexible offering blends next-gen technologies such as Cloud, AI and Analytics with the human touch, creating a data-driven digital outreach strategy. What’s more, it can be deployed at any stage of collection, depending on what works best for you.

Customer Experience

Drive omnichannel customer engagement and maximize consumer satisfaction every step of the way

Is addressing complex, shifting consumer demands on a channel of customer’s choice a challenge?

Mobilize our Customer Experience solution.

Our Digitally Empowered Contact Center (DECC) is specifically designed to help BNPL companies like yours meet evolving consumer expectations –across identification, acquisition, onboarding, support and growth.

It blends next-gen technologies such as Cloud, AI and Analytics with the human touch, elevating end-to-end customer support.

Customer Experience

Drive omnichannel customer engagement and maximize consumer satisfaction every step of the way

Is addressing complex, shifting consumer demands on a channel of customer’s choice a challenge?

Mobilize our Customer Experience solution.

Our Digitally Empowered Contact Center (DECC) is specifically designed to help BNPL companies like yours meet evolving consumer expectations –across identification, acquisition, onboarding, support and growth.

It blends next-gen technologies such as Cloud, AI and Analytics with the human touch, elevating end-to-end customer support.

Stay ahead with Firstsource

UK Complaint Handling Awards 2018 - 2020

Consistently won the prestigious UK Complaint Handling awards for 3-years in a row.

Trusted by FTSE 100 & Fortune 500 companies

We believe in long term partnerships - over half of our clients have been with us for 7 years or longer

28,000+ People in 42 global delivery centers

We deliver 24/7 customer support aided by Digitally Empowered Contact Center, Intelligent Back Office and Platforms, Automation and Analytics

BNPL | Elevating the customer and merchant experience

We help BNPLs stay agile and flexible as they scale their business through customer and merchant acquisition and fast, frictionless onboarding. We empower BNPL customers and retailers to feel confident that they have meaningful, on-demand support for platform issues and concerns.

 

Explore insights

Getting ahead of customer experience will pay off for BNPL players

Why merchant experience matters to BNPL growth

Talk to us

This form is for business enquiries. Click here for job applications and for employee reference checks.

This form will put you in touch with our business development team. For all other functions, please click here.
Ready to get in touch and grow your business?
Tell us a little more so we can connect you with the right person
Last step! Let us know which solutions you're most interested in
Connect with us
For patients inquiring about Eligibility and Enrollment Services available through their hospital or health system — Please complete the form below, and a Patient Advocate will contact you shortly.

    Eddie Monteiro

    Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

    Download Now

    Simply fill out this form to download