RP Sanjiv Goenka Group

Delivering at the speed of change

Power your BNPL platform and propel your growth

Move at the pace you need to move

Streamlining processes. Deploying tech. Acquiring and onboarding merchants. Scaling your customer base. Buy Now, Pay Later platforms like yours are defining the future of commerce. That’s a lot to manage – and manage quickly. That’s where Firstsource comes in. In an ever-changing market, we help you scale businesses through merchant acquisition and onboarding, tech- and text-based customer experience, and the empathetic touch of real people, right where they’re needed. Your job is growth. It’s strategy. It’s experimenting, testing and changing. It’s the scale you need to move as quickly as you need to – at the speed of change.

Firstsource provides full lifecycle support for BNPL players, large and small

Power your platform with elegant tech

Access our platform services to design, build and manage your BNPL platform either as a turnkey solution or point solutions, based on your requirement.

Treat merchants like customers to scale, fast

Identify merchants, onboard them seamlessly and quickly, and provide them with an effortless experience to increase their sales. More merchants mean more BNPL customers

Fill talent gaps stagnating your growth or stalling your start

Make online customer communities the cornerstone of your engagement. As your content moderation partner, we’ll help you improve content relevance and engagement.

Increase collection rates with a compassionate, multi-channel approach

Use technology to empower consumers with privacy and options to increase payment rates. Tech is the human way to collect debt.

Build a tech-powered, human led, merchant and customer experience with Firstsource

2 of the top 5

global BNPL companies

Up to 80%

reduction in customer turnaround time

Up to 50% reduction

in merchant onboarding time

Up to 40%

improvement in merchant conversion

Over 90%

merchant satisfaction rate

Up to 20%

improvement in collection rates

Unlock the power of digital: Explore our offerings

Customer Experience

Drive omnichannel customer engagement and maximize consumer satisfaction every step of the way

Is addressing complex, shifting consumer demands on a channel of customer’s choice a challenge?

Mobilize our Customer Experience solution.

Our Digitally Empowered Contact Center (DECC) is specifically designed to help BNPL companies like yours meet evolving consumer expectations –across identification, acquisition, onboarding, support and growth.

It blends next-gen technologies such as Cloud, AI and Analytics with the human touch, elevating end-to-end customer support.

Merchant Experience

Attract and engage merchant partners across the lifecycle

Elevating merchant engagement and experience can increase lifetime value, drive mutual success, and enhance bottom line impact.

It’s a complex operation that requires the right technology, people and processes.

We streamline merchant support and eliminate operational constraints –across lead generation, acquisition, onboarding and ongoing support –deepening engagement and merchant satisfaction.

We seamlessly connect the front and back office and use predictive analytics to nurture high value merchants.

Digital Collections

Seamlessly scale collections and enhance recovery. Transform customer experience

As BNPL adoption skyrockets, delinquencies are on the rise. Effective debt management is key to protecting your bottom line.
 
Our Digital Collections solution makes collections easier, simpler and more effective. Backed by robust analytics, real-time data and behavioral modeling, it is specifically designed to help BNPL companies offer transparent and personalized payment options to customers –on a channel of their choice.
 

The modular and flexible offering blends next-gen technologies such as Cloud, AI and Analytics with the human touch, creating a data-driven digital outreach strategy. What’s more, it can be deployed at any stage of collection, depending on what works best for you.

Customer Experience

Customer Experience

Drive omnichannel customer engagement and maximize consumer satisfaction every step of the way

Is addressing complex, shifting consumer demands on a channel of customer’s choice a challenge?

Mobilize our Customer Experience solution.

Our Digitally Empowered Customer Experience (DECX) is specifically designed to help BNPL companies like yours meet evolving consumer expectations –across identification, acquisition, onboarding, support and growth.

It blends next-gen technologies such as Cloud, AI and Analytics with the human touch, elevating end-to-end customer support.

Merchant Experience

Attract and engage merchant partners across the lifecycle

Elevating merchant engagement and experience can increase lifetime value, drive mutual success, and enhance bottom line impact. It’s a complex operation that requires the right technology, people and processes. We streamline merchant support and eliminate operational constraints –across lead generation, acquisition, onboarding and ongoing support –deepening engagement and merchant satisfaction. We seamlessly connect the front and back office and use predictive analytics to nurture high value merchants.

Digital Collections

Seamlessly scale collections and enhance recovery. Transform customer experience

As BNPL adoption skyrockets, delinquencies are on the rise. Effective debt management is key to protecting your bottom line. Our Digital Collections solution makes collections easier, simpler and more effective. Backed by robust analytics, real-time data and behavioral modeling, it is specifically designed to help BNPL companies offer transparent and personalized payment options to customers –on a channel of their choice. The modular and flexible offering blends next-gen technologies such as Cloud, AI and Analytics with the human touch, creating a data-driven digital outreach strategy. What’s more, it can be deployed at any stage of collection, depending on what works best for you.

Customer Experience

Drive omnichannel customer engagement and maximize consumer satisfaction every step of the way

Is addressing complex, shifting consumer demands on a channel of customer’s choice a challenge?

Mobilize our Customer Experience solution.

Our Digitally Empowered Customer Experience (DECX) is specifically designed to help BNPL companies like yours meet evolving consumer expectations –across identification, acquisition, onboarding, support and growth.

It blends next-gen technologies such as Cloud, AI and Analytics with the human touch, elevating end-to-end customer support.

Stay ahead with Firstsource

UK Complaint Handling Awards 2018 - 2020

Consistently won the prestigious UK Complaint Handling awards for 3-years in a row.

Trusted by FTSE 100 & Fortune 500 companies

We believe in long term partnerships - over half of our clients have been with us for 7 years or longer

28,000+ People in 42 global delivery centers

We deliver 24/7 customer support aided by Digitally Empowered Contact Center, Intelligent Back Office and Platforms, Automation and Analytics

BNPL | Elevating the customer and merchant experience

We help BNPLs stay agile and flexible as they scale their business through customer and merchant acquisition and fast, frictionless onboarding. We empower BNPL customers and retailers to feel confident that they have meaningful, on-demand support for platform issues and concerns.

 

Explore insights

Getting ahead of customer experience will pay off for BNPL players

Why merchant experience matters to BNPL growth

Let’s get started

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