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image image image image image image image image image image image image image image image image image image image image image image Associates
in Office Associates
at Home Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing image image image Unified View Automation
Bots Agent Assist image image image Visual IVR Automated Response image image image

Digitally Empowered Customer Experience

image image image image image image Intelligent Automation Desktop and Service on Cloud Biometric Authentication Pattern Recognition
and Personalisation image image Insights, Design Experience
and Advisory Services image Omnichannel Engagement image image image image image Survey Platform image image image image image image Virtual Bots answer immediately while routing complex emails to associate Personalize CX based on customer behaviors and attributes Sometimes a Voice Bot can answer simple queries, or direct you to the right associate Tailor support to different customer groups with different needs and preferences Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. image Select any channel for more details image image image Personalize CX based on customer behaviors and attributes image image image image image image image image image image image image image image image image image image image Associates
in Office Associates
at Home Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing image image image Unified View Automation
Bots Agent Assist image image image Visual IVR Automated Response image image image

Digitally Empowered Customer Experience

image image image image image image Biometric Authentication Pattern Recognition
and Personalisation image image Insights, Design Experience
and Advisory Services image image image image image image Survey Platform image image image image image image Measure how your customers are feeling at every moment of interaction with your product or service.
 Virtual Bots answer immediately while routing complex emails to associate Sometimes a Voice Bot can answer simple queries, or direct you to the right associate Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. image image Voice
Automation Tailor support to different customer groups with different needs and preferences
Voice
Sometimes a Voice Bot can answer simple queries, or direct you to the right associate

Inbound
Outbound
 image image Select any channel for more details Omnichannel Engagement image image image Personalize CX based on customer behaviors and attributes image image image image image image image image image image image image image image image image image image image Associates
in Office Associates
at Home Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing image image image Unified View Automation
Bots Agent Assist image image image Visual IVR Automated Response image image image

Digitally Empowered Customer Experience

image image image image image image Biometric Authentication Pattern Recognition
and Personalisation image image Insights, Design Experience
and Advisory Services image image image image image image Survey Platform image image image image image image Virtual Bots answer immediately while routing complex emails to associate Sometimes a Voice Bot can answer simple queries, or direct you to the right associate Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Email
Automation image Tailor support to different customer groups with different needs and preferences
Email
Virtual Bots answer immediately while routing complex emails to associate image image image Select any channel for more details Omnichannel Engagement image image image Personalize CX based on customer behaviors and attributes image image image image image image image image image image image image image image image image image image image Associates
in Office Associates
at Home Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing image image image Unified View Automation
Bots Agent Assist image image image Visual IVR Automated Response image image image

Digitally Empowered Customer Experience

image image image image image image Biometric Authentication Pattern Recognition
and Personalisation image image Insights, Design Experience
and Advisory Services image image image image image image Survey Platform image image image image image image Virtual Bots answer immediately while routing complex emails to agent Sometimes a Voice Bot can answer simple queries, or direct you to the right agent Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. image Webchat
Automation image Tailor support to different customer groups with different needs and preferences
Webchat
24/7 Virtual Bots always available for simple queries while associates handle the more complex ones image image Select any channel for more details Omnichannel Engagement image image image Personalize CX based on customer behaviors and attributes image image image image image image image image image image image image image image image image image image image Associates
in Office Associates
at Home Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing image image image Unified View Automation
Bots Agent Assist image image image Visual IVR Automated Response image image image

Digitally Empowered Customer Experience

image image image image image image Biometric Authentication Pattern Recognition
and Personalisation image image Insights, Design Experience
and Advisory Services image image image image image image Survey Platform image image image image image image Virtual Bots answer immediately while routing complex emails to agent Sometimes a Voice Bot can answer simple queries, or direct you to the right agent Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. image Messaging
Automation Tailor support to different customer groups with different needs and preferences
Messaging
Asynchronous messaging allows customers to pick up a conversation whenever it suits them image image Omnichannel Engagement Select any channel for more details image image image image Personalize CX based on customer behaviors and attributes image image image image image image image image image image image image image image image image image image image Associates
in Office Associates
at Home Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing image image image Unified View Automation
Bots Agent Assist image image image Visual IVR Automated Response image image image

Digitally Empowered Customer Experience

image image image image image image Biometric Authentication Pattern Recognition
and Personalisation image image Insights, Design Experience
and Advisory Services image image image image image image Survey Platform image image image image image image Virtual Bots answer immediately while routing complex emails to agent Sometimes a Voice Bot can answer simple queries, or direct you to the right agent Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. image Social Media
Automation Tailor support to different customer groups with different needs and preferences
Social Media
Responding to negative feedback for millions to see needs to be managed quickly image image Omnichannel Engagement Select any channel for more details image image image image Personalize CX based on customer behaviors and attributes image image image image image image image image image image image image image image image image image image image Associates
in Office Associates
at Home Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing image image image Unified View Automation
Bots Agent Assist image image image Visual IVR Automated Response image image image

Digitally Empowered Customer Experience

image image image image image image Biometric Authentication Pattern Recognition
and Personalisation image image Insights, Design Experience
and Advisory Services image image image image image image Survey Platform image image image image image image Virtual Bots answer immediately while routing complex emails to agent Sometimes a Voice Bot can answer simple queries, or direct you to the right agent Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. image White Mail
Automation Tailor support to different customer groups with different needs and preferences
White Mail
Fast, repeatable experience, even for white mail. image image Omnichannel Engagement Select any channel for more details image image image image Personalize CX based on customer behaviors and attributes image image image image image image image image image image image image image image image image image image image Associates
in Office Associates
at Home Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing image image image Unified View Automation
Bots Agent Assist image image image Visual IVR Automated Response image image image

Digitally Empowered Customer Experience

image image image image image image Biometric Authentication Pattern Recognition
and Personalisation image image Insights, Design Experience
and Advisory Services image image image image image image Survey Platform image image image image image image Virtual Bots answer immediately while routing complex emails to agent Sometimes a Voice Bot can answer simple queries, or direct you to the right agent Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. image Tailor support to different customer groups with different needs and preferences Intelligent Automation Desktop and Service on Cloud
Persona-based Support
Tailor support to different customer groups with different needs and preferences image image Omnichannel Engagement Select any channel for more details image image Personalize CX based on customer behaviors and attributes image image image image image image image image image image image image image image image image image image image Associates
in Office Associates
at Home Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing image image image Unified View Automation
Bots Agent Assist image image image Visual IVR Automated Response image image image

Digitally Empowered Customer Experience

image image image image image image Biometric Authentication Pattern Recognition
and Personalisation image image Insights, Design Experience
and Advisory Services image image image image image image Survey Platform image image image image image image Virtual Bots answer immediately while routing complex emails to agent Sometimes a Voice Bot can answer simple queries, or direct you to the right agent Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. image Tailor support to different customer groups with different needs and preferences Intelligent Automation Desktop and Service on Cloud
Active User Personalization
Personalize CX based on customer behaviors and attributes image image Omnichannel Engagement Select any channel for more details