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Main Slide --> Associates
in Office
Associates
at Home
Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Unified View Automation
Bots
Advice Bots Visual IVR Automated Response

Digitally Empowered Contact Center

Intelligent Automation Desktop and Service on Cloud Biometric Authentication Pattern Recognition
and Personalisation
Customer Experience
Advisory Services
Omnichannel Engagement Survey Platform Virtual Bots answer immediately while routing complex emails to associate Personalize CX based on customer behaviors and attributes Sometimes a Voice Bot can answer simple queries, or direct you to the right associate Tailor support to different customer groups with different needs and preferences Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Select any channel for more details
Voice Personalize CX based on customer behaviors and attributes Associates
in Office
Associates
at Home
Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Unified View Automation
Bots
Advice Bots Visual IVR Automated Response

Digitally Empowered Contact Center

Biometric Authentication Pattern Recognition
and Personalisation
Customer Experience
Advisory Services
Survey Platform Measure how your customers are feeling at every moment of interaction with your product or service.
Virtual Bots answer immediately while routing complex emails to associate Sometimes a Voice Bot can answer simple queries, or direct you to the right associate Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Voice
Automation
Tailor support to different customer groups with different needs and preferences
Voice
Sometimes a Voice Bot can answer simple queries, or direct you to the right associate

Select any channel for more details Omnichannel Engagement
Email new Personalize CX based on customer behaviors and attributes Associates
in Office
Associates
at Home
Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Unified View Automation
Bots
Advice Bots Visual IVR Automated Response

Digitally Empowered Contact Center

Biometric Authentication Pattern Recognition
and Personalisation
Customer Experience
Advisory Services
Survey Platform Virtual Bots answer immediately while routing complex emails to associate Sometimes a Voice Bot can answer simple queries, or direct you to the right associate Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Email
Automation
Tailor support to different customer groups with different needs and preferences
Email
Virtual Bots answer immediately while routing complex emails to associate
Select any channel for more details Omnichannel Engagement
Webchat new Personalize CX based on customer behaviors and attributes Associates
in Office
Associates
at Home
Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Unified View Automation
Bots
Advice Bots Visual IVR Automated Response

Digitally Empowered Contact Center

Biometric Authentication Pattern Recognition
and Personalisation
Customer Experience
Advisory Services
Survey Platform Virtual Bots answer immediately while routing complex emails to agent Sometimes a Voice Bot can answer simple queries, or direct you to the right agent Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Webchat
Automation
Tailor support to different customer groups with different needs and preferences
Webchat
24/7 Virtual Bots always available for simple queries while associates handle the more complex ones
Select any channel for more details --> Omnichannel Engagement
messaging Personalize CX based on customer behaviors and attributes Associates
in Office
Associates
at Home
Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Unified View Automation
Bots
Advice Bots Visual IVR Automated Response

Digitally Empowered Contact Center

Biometric Authentication Pattern Recognition
and Personalisation
Customer Experience
Advisory Services
Survey Platform Virtual Bots answer immediately while routing complex emails to agent Sometimes a Voice Bot can answer simple queries, or direct you to the right agent Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Messaging
Automation
Tailor support to different customer groups with different needs and preferences
Messaging
Asynchronous messaging allows customers to pick up a conversation whenever it suits them
Omnichannel Engagement Select any channel for more details
Social-media new Personalize CX based on customer behaviors and attributes Associates
in Office
Associates
at Home
Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Unified View Automation
Bots
Advice Bots Visual IVR Automated Response

Digitally Empowered Contact Center

Biometric Authentication Pattern Recognition
and Personalisation
Customer Experience
Advisory Services
Survey Platform Virtual Bots answer immediately while routing complex emails to agent Sometimes a Voice Bot can answer simple queries, or direct you to the right agent Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Social Media
Automation
Tailor support to different customer groups with different needs and preferences
Social Media
Responding to negative feedback for millions to see needs to be managed quickly
Omnichannel Engagement Select any channel for more details
white-mail new Personalize CX based on customer behaviors and attributes Associates
in Office
Associates
at Home
Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Unified View Automation
Bots
Advice Bots Visual IVR Automated Response

Digitally Empowered Contact Center

Biometric Authentication Pattern Recognition
and Personalisation
Customer Experience
Advisory Services
Survey Platform Virtual Bots answer immediately while routing complex emails to agent Sometimes a Voice Bot can answer simple queries, or direct you to the right agent Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. White Mail
Automation
Tailor support to different customer groups with different needs and preferences
White Mail
Fast, repeatable experience, even for white mail.
Omnichannel Engagement Select any channel for more details
white-mail new Personalize CX based on customer behaviors and attributes Associates
in Office
Associates
at Home
Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Unified View Automation
Bots
Advice Bots Visual IVR Automated Response

Digitally Empowered Contact Center

Biometric Authentication Pattern Recognition
and Personalisation
Customer Experience
Advisory Services
Survey Platform Virtual Bots answer immediately while routing complex emails to agent Sometimes a Voice Bot can answer simple queries, or direct you to the right agent Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Tailor support to different customer groups with different needs and preferences Intelligent Automation Desktop and Service on Cloud
Persona-based Support
Tailor support to different customer groups with different needs and preferences
Omnichannel Engagement Select any channel for more details
white-mail new --> Personalize CX based on customer behaviors and attributes Associates
in Office
Associates
at Home
Conversational AI/ML Sentiment Analyser NLP RPA Contextual Conversation Chatbot Voice Assistant Intelligent Routing Unified View Automation
Bots
Advice Bots Visual IVR Automated Response

Digitally Empowered Contact Center

Biometric Authentication Pattern Recognition
and Personalisation
Customer Experience
Advisory Services
Survey Platform Virtual Bots answer immediately while routing complex emails to agent Sometimes a Voice Bot can answer simple queries, or direct you to the right agent Asynchronous messaging allows customers to pick up a conversation whenever it suits them. 24/7 Virtual Bots always available for simple queries while associates handle the more complex ones Responding to negative feedback for millions to see needs to be managed quickly. Fast, repeatable experience, even for white mail. Tailor support to different customer groups with different needs and preferences Intelligent Automation Desktop and Service on Cloud
Active User Personalization
Personalize CX based on customer behaviors and attributes
Omnichannel Engagement Select any channel for more details