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RP Sanjiv Goenka Group

Firstsource Provider Cloud for Healthcare

Deliver better care, achieve financial excellence with cloud solutions for Healthcare

Turbocharge your operations to eliminate revenue leakage and streamline care delivery

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Cloud-first Healthcare services for accelerated value

Enhancing the patient experience and driving innovation lie at the heart of delivering value-based care. Firstsource Healthcare Cloud services helps Providers accelerate digital transformation to achieve these objectives.

At the front end, our Cloud-first Healthcare solutions and services help Providers enhance patient engagement – across Pre-service, Eligibility & Enrollment and Recovery – improving patient satisfaction and experience. At the back end, they power mission critical operations and drive data management at scale. 

Scalable and easy to implement, you can operationalize our solution within a matter of weeks.  The Cloud offering includes a business analytics layer to deliver actionable and contextual intelligence when and where it’s needed, optimizing decisions and maximizing impact.

Unlock the power of Healthcare Cloud Solution:
Explore our offerings

Meet customer needs at every touchpoint to deliver fulfilling experiences.

Insurance Verification
Pre-Service Solution

Reduce denials and improve Point of Service (POS) collections through real-time insights into co-pays, deductibles, and other relevant data.

Prior Authorization Services
Pre-Service Solution

Turbo charge revenue cycle processes and improve patient experience

Patient Pre-Registration
Pre-Service Solution

Enable patients to complete the registration of pre-scheduled services when and where it’s convenient for them using web-based self-service platform.

Insurance Discovery
Eligibility & Enrollment Services

Combine innovative technology with the human touch to explore every coverage option and Payer source for patients.

Ranked #1 in Eligibility Enrollment Services by Best in KLAS

Financial Assistance Screening
Eligibility & Enrollment Services

Help uninsured and underinsured navigate government and charity programs. Simplify and accelerate the financial assistance process with digitized screening.

Ranked #1 in Eligibility Enrollment Services by Best in KLAS

Finance Assistance Enrollment
Eligibility & Enrollment Services

Identify and support patients through digitally enabled financial assistance screening and enrollment processes to achieve higher conversion rates.

Ranked #1 in Eligibility Enrollment Services by Best in KLAS

Digital Document Submission
Eligibility & Enrollment Services

Accelerate outreach and electronically gather supporting documentation to fast-track processing.

Ranked #1 in Eligibility Enrollment Services by Best in KLAS

Patient Engagement Portal
Receivables Management

Take an omnichannel approach to communicating with patients. Boost engagement levels and improve the patient financial experience

Receivables Workflow Platform
Receivables Management

Deploy a unified console for associates to seamlessly mange omnichannel communication and collect customer payments.

Preparing for a Historic Medicaid Redetermination Surge

Read more

See how we bring it all together

Firstsource Healthcare Cloud solution includes an entire stack of digital-first patient engagement and Eligibility and Enrollment services. They are specifically designed to uncover missing patient information and enhance engagement with patients across their journey, dramatically improving patient satisfaction as well as financial performance for hospitals.

Click the infographic for an interactive tour

Pivot to Intelligent Automation

Healthcare Provider systems are already under pressure from exploding administrative costs, growing staff burnout, and evolving patient expectations. It’s time to challenge the status-quo with Intelligent Automation. Intelligent Automation marries Process mining with Visual Dashboards, Predictive Analytics, AI & ML to drive enterprise-wide process transformation, innovation and growth.

See how we bring it all together

Our innovative RCM platform offers an entire stack of digital-first patient engagement and Eligibility and Enrollment services. The cloud-native model makes it easier for healthcare organizations to drive operational efficiency and enrich patient experiences while enabling security, compliance, and ease of interoperability.

Explore insights

BPaaS for Healthcare Providers: What’s not to love?

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Ramping up value with revenue cycle process automation: three key considerations

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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