Firstsource Provider Cloud for Healthcare

Deepen patient engagement, drive revenue excellence

Full-service solutions to maximize Net Patient Service Revenue, increase reimbursement and reduce bad debt

Cloud-first services for accelerated value

Enhancing the patient experience and driving innovation lie at the heart of delivering value-based care. Firstsource Healthcare Cloud helps Providers accelerate digital transformation to achieve these objectives.

At the front end, our Cloud-first solutions and services help Providers enhance patient engagement – across pre-service, eligibility & enrollment and recovery – improving patient satisfaction and experience. At the back end, they power mission critical operations and drive data management at scale. 

Scalable and easy to implement, you can operationalize our solution within a matter of weeks.  The Cloud offering includes a business analytics layer to deliver actionable and contextual intelligence when and where it’s needed, optimizing decisions and maximizing impact.

Unlock the power of Cloud:
Explore our offerings

Meet customer needs at every touchpoint to deliver fulfilling experiences.

Insurance Verification
Pre-Service Solution

Reduce denials and improve Point of Service (POS) collections through real-time insights into co-pays, deductibles, and other relevant data.

Prior Authorization Services
Pre-Service Solution

Turbo charge revenue cycle processes and improve patient experience

Patient Pre-Registration
Pre-Service Solution

Enable patients to complete the registration of pre-scheduled services when and where it’s convenient for them using web-based self-service platform.

Insurance Discovery
Eligibility & Enrollment Services

Combine innovative technology with the human touch to explore every coverage option and Payer source for patients.

Financial Assistance Screening
Eligibility & Enrollment Services

Help uninsured and underinsured navigate government and charity programs. Simplify and accelerate the financial assistance process with digitized screening.

Finance Assistance Enrollment
Eligibility & Enrollment Services

Identify and support patients through digitally enabled financial assistance screening and enrollment processes to achieve higher conversion rates.

Digital Document Submission
Eligibility & Enrollment Services

Accelerate outreach and electronically gather supporting documentation to fast-track processing.

Patient Engagement Portal
Receivables Management

Take an omnichannel approach to communicating with patients. Boost engagement levels and improve the patient financial experience

Receivables Workflow Platform
Receivables Management

Deploy a unified console for associates to seamlessly mange omnichannel communication and collect customer payments.

The impact of patient financial experience on hospital profitability

See how we bring it all together

The holistic Firstsource solution includes an entire stack of digital-first patient engagement and Eligibility and Enrollment services. They are specifically designed to uncover missing patient information and enhance engagement with patients across their journey, dramatically improving patient satisfaction as well as financial performance for hospitals.

Pivot to Intelligent Automation

Healthcare Provider systems are already under pressure from exploding administrative costs, growing staff burnout, and evolving patient expectations. It’s time to challenge the status-quo with Intelligent Automation. Intelligent Automation marries Process mining with Visual Dashboards, Predictive Analytics, AI & ML to drive enterprise-wide process transformation, innovation and growth.

Explore insights

Digital solutions that provide business continuity for hospital RCM during the pandemic and beyond

Increase cash on hand and shift the focus of your team and resources from survival to growth with our denial management solution.

David Ressler, CEO, Aspen Valley Hospital shares his experience of outsourcing their business office.

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