Firstsource Healthcare Cloud: Financial Assistance Screening

Simplify and accelerate the financial assistance process

Enhance screening rates as well as the patient experience

Mobilize digital portal for rapid screening

Patients are increasingly responsible for a larger proportion of healthcare costs. High co-pays and significant out-of-pocket costs are making healthcare unaffordable – even for those with health coverage. Many uninsured and underinsured patients with limited credit history are unwilling to navigate the charity care process, leaving Providers struggling to determine patient eligibility.

Firstsource Healthcare Cloud: Financial Assistance Screening Services help underinsured and uninsured patients digitally navigate government and charity care and enroll in eligible programs. The digital portal enables patients to log in and answer eligibility screening questions – at a time of their convenience and from their own device. Our representatives follow up with qualified patients via telephone, as needed, for full screening.

Outcomes delivered

Quickly engage patients in the screening process

Enhanced patient experience and satisfaction

Predictable and automated workflow

Increased efficiency, accuracy and staff productivity

See how we bring it all together

The holistic Firstsource solution includes an entire stack of digital-first patient engagement and Eligibility and Enrollment solutions. They are designed to uncover missing patient information and enhance engagement with patients across their journey, dramatically improving patient satisfaction as well as financial performance for hospitals.

The impact of patient financial experience on hospital profitability

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For patients inquiring about Eligibility and Enrollment Services available through their hospital or health system — Please complete the form below, and a Patient Advocate will contact you shortly.

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