RP Sanjiv Goenka Group

Prioritize pre-service discovery

Maximize reimbursement, increase cash flow and reduce bad debt

Ranked #1 in Eligibility Enrollment Services

Find coverage across accounts – not just self-pay

National uncompensated care costs have increased by $660 Bn since 2000. 60% of uncompensated care costs result in bad debts.  It’s more important now than ever for hospitals to capitalize on every opportunity to capture hidden revenue.

Firstsource’s Healthcare Cloud: Insurance Discovery Services streamlines efficiency and identifies the right payers for service reimbursement across payers – prior to service:

Commercial Insurance

Government Programs, including Medicaid, Medicare, VA benefits, Indian Health Services and Victims of Crime

Motor vehicle/ Third-party liability / Workers Compensation


The cloud-first solution helps Providers bill the relevant Payer, reducing costs, preventing bad debts, and maximizing reimbursements and revenue. It also helps identify secondary coverage maximizing reimbursement from uncompensated care and underpaid accounts.

Outcomes delivered

Automation of manual processes

Expedited identification of patient payment responsibility

Streamlined processes and improved efficiencies for lower AR

See how we bring it all together

The holistic Firstsource solution includes an entire stack of digital-first patient engagement and Eligibility and Enrollment solutions. They are designed to uncover missing patient information and enhance engagement with patients across their journey, dramatically improving patient satisfaction as well as financial performance for hospitals.

Insurance Discovery

Our cloud-first solution helps Providers bill the relevant Payer, reducing costs, preventing bad debts, and maximizing reimbursements and revenue.

Explore insights

5 benefits Healthcare Providers can reap by streamlining denial management solutions through Intelligent Automation

3 ways to prioritize pre-service through digital patient engagement

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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