RP Sanjiv Goenka Group

Firstsource Healthcare Cloud: Digital Document Submission

Accelerate outreach and improve patient cooperation

Reduce the account lifecycle

Ranked #1 in Eligibility Enrollment Services

Securely and accurately validate patient documents

Meeting patient expectations with digital experiences is critical to Provider financial performance at a time when patients are the third largest payers after Medicare and Medicaid.

Firstsource Healthcare Cloud: Digital Document Submission Services enable hospitals to electronically gather supporting documentation to validate patient financial assistance data. It ensures employee safety by mitigating face-to-face interactions with patients and accelerates the document gathering process – all while enhancing patient convenience and satisfaction.

Patients can use our Patient Portal or our secure smart phone application to access our Digital Document Submission Solutions. Using the solution, patients can:

Upload legible images of the required documentation within a secure framework

eSign documents using DocuSign, facilitating digital signatures of required documentation – 62% of documents are eSigned within one hour using DocuSign.

Track Status of Documentation

Outcomes delivered

Simplified and user-friendly patient process

End-to-end digital continuity

Accelerated digital document processing

See how we bring it all together

The holistic Firstsource solution includes an entire stack of digital-first patient engagement and Eligibility and Enrollment solutions. They are designed to uncover missing patient information and enhance engagement with patients across their journey, dramatically improving patient satisfaction as well as financial performance for hospitals.

Digital Document Submission

Our cloud-first solution enables hospitals to accelerate the document gathering process and validate patient financial assistance data – all while enhancing patient convenience and satisfaction.

Explore insights

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Demystifying digital patient financial engagement: 4 ways AI can help

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Eddie Monteiro

Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
Geetha Krishnan

Geetha Krishnan

Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
Susan Aldridge

Susan Aldridge

Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

Alan Greenberg

Alan Greenberg

Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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