RP Sanjiv Goenka Group

Servicing

Transform your service strategy

Outperform in the next normal

Deliver to your customer's digital expectations

Rising consumer adoption of digital, tightening regulations and intensifying competition is forcing banks and mortgage companies to build resilient, technology-enabled servicing capabilities. The ability to accelerate turnaround, drive unparalleled efficiencies and seamlessly handle volume surges can make or break the customer experience, impacting the bottom line as well as growth.
We support and manage the end-to-end servicing process for retail banks as well as mortgage companies in the UK and the US. Our digital-first services, augmented by the human touch, span mortgages, deposits, loans, credit cards and debt collections. We leverage an analytics-driven, omnichannel approach to customer engagement, driving customization, speed and agility to strengthen customer relationships.

Stay ahead with Firstsource

Customized solutions to maximize ROI

Agile processes to adapt to changing customer behaviors

Right shore delivery model for optimal productivity

Technology platforms and analytics-driven solutions for seamless scalability

How we do it

Intelligent Automation – a blend of Robotic Process Automation and Artificial Intelligence – to transform operations.

Digitally Enabled Contact Center (DECC) for omnichannel customer contact - meet your customers on a channel of their choice and at a time of their convenience.

FirstCustomer Intelligence (FCI) – our proprietary customer analytics solution for deep insights into customer preferences and behaviors.

Global delivery for 24/7 customer support

The five key battlegrounds in financial services

Fintech vs Big Tech vs Incumbents
whitepaper

Explore insights

Leading PE-backed financial services marketplace reduces costs by $14M

The future of mortgage lending: what will it look like in 2030?

US mortgage provider enhances process efficiency by 30% with automation

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    Eddie Monteiro

    Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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