RP Sanjiv Goenka Group

Hospital Business Office Management

The next normal demands end-to-end revenue cycle excellence

Build the business office of the future

Reimagine processes, boost your bottom line

Reduced net revenue is a financial reality confronting many hospitals and healthcare facilities nationwide, with rural and smaller community hospitals hit the hardest. The loss is a result of several factors – a challenging payer mix with more financial responsibility placed on patients, employee retention issues, and outdated technology – among others. The pandemic has further exacerbated the challenges. If unaddressed, these issues are likely to jeopardize the services and care that your community relies on.

Create process improvements that translate to increased reimbursement and cash on hand using our business office outsourcing solution, resulting in total peace of mind – both for you and your patients.
Full cycle revenue assessment to identify both near-term and long-term solutions.
Experienced staff with deep revenue cycle expertise to turn your cost center into a profit center.
Technology support for streamlined billing and improved accuracy and productivity.

Outcomes delivered

Increased cash on
hand

Reduced cost to
collect

Reduced days in
A/R

Enhanced patient
experience

Hospital Business Office Management

Our comprehensive business office outsourcing solution combines over 30 years of deep domain expertise with demonstrated best practices to augment your revenue cycle and revitalize your hospital.

Hospital Business Office Management Solution

Aspen Valley hospital achieves a strong financial foundation with MBOS®

583%

73 to 426
Days cash on hand

129 to 65

Days in AR

53%

6.75% to 3.6%
Cash to collect

Increasing payment burden shifting to patients, growing complexity in revenue cycle, gaps in technology, shortages in qualified staffing… these are major headwinds for your hospital, especially if you serve small or rural communities. Our transparent and comprehensive outsourcing solution, leverages industry best practices and drives process improvements to boost your financial performance.

What are your root-cause issues?
What steps need to be taken internally to increase net revenue?
What changes will your patients see?

Explore insights

Rural hospital business office transformation: Top 3 focus areas

Montefiore St. Luke’s Cornwall (MSLC) hospital improves POS collections by 125%

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    Eddie Monteiro

    Eddie is currently Chief Operating Officer at Educational Testing Service (ETS), where he sets and drives the transformation agenda across the company and has responsibility for all technology and operations functions in addition to the College Board, K-12, and teacher licensure businesses. He previously ran business and technology services at Pearson, where he built a global team to enable scalable delivery of enterprise functions. Prior to that, while at IBM, he held several executive leadership roles in the US, Mexico and Brazil across a diverse set of industries and clients.
    Geetha Krishnan

    Geetha Krishnan

    Geetha Krishnan consults with the Indian Institute for Human Settlements in Bangalore as Senior Advisor and Head of Digital Blended Learning, where he spearheads their online learning and continuing education portfolio. Over 25 years, Geetha has played senior roles in diverse sectors such as academia, online learning, and advertising. In his last role as Director – Centre for Executive Education at the Indian School of Business (ISB), Geetha was head of the profit center comprising more than 50 open enrollment and long duration programs and spearheaded ISB’s foray into online learning by enabling their partnership with Coursera.
    Susan Aldridge

    Susan Aldridge

    Dr. Aldridge is an Executive Higher Education Consultant to university presidents and ministers of education regarding business models and technology-enhanced education. She recently retired from Drexel University after serving six years as president of Drexel University Online overseeing more than 125 online programs. During her six-year tenure as President of University of Maryland Global Campus (UMGC), she doubled the university’s enrollment to 97,000 – to become the largest public American university. She also served as Vice Chancellor for Troy University’s Global Campus managing online programs and satellite campuses in 12 countries and 17 states.

    Alan Greenberg

    Alan Greenberg

    Previously Director Apple Education EMEA and APAC, Alan led the team that built Education Podcasting and iTunes U. He has worked on the development of Apple Education mobile strategy, iOS Education APPs, and developed the SEED CSR project in China, a collaboration between Apple, Foxconn, and Pearson. Executive Board of WideCells Group Plc, Group CBDO, and EVP & Founder of Wideacademy; his working contributions include multiple technology engagements providing domain expertise across digital, mobile, brand, scale-up, international business development, and venture capital.

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