Privacy Policy & Disclaimer

Privacy Policy

Overview

Firstsource Solutions Limited (which expression means and includes its affiliates and subsidiaries) has created this Privacy Policy in order to demonstrate the company’s commitment to privacy. This Privacy Policy demonstrates Firstsource Solutions Limited’s (‘we’, ‘our’) information gathering and dissemination practices for www.firstsource.com

We take care to protect the privacy of users of Firstsource Solutions Limited website. Below is an explanation of how we process data about visitors to the website.
Firstsource Solutions Limited is a business processing outsource company with head offices in India, UK, Philippines and the United States. India Head Office, New Link Road, Malad West, Paradigm B, 5th Floor, Mindspace, Mumbai 400 064. UK Head Office, Space One, 1 Beadon Road, London W6 0EA. United States Head Office, 1661 Lyndom Farm Court, Louisville, Kentucky 40223. Philippines Head Office, Plaza D, Northgate Cyberzone 5th Floor, Firstsource Building, Filinvest Alabang Muntinlupa City.

Cookies

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

IP addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

Google Analytics

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy (https://www.google.com/policies/privacy/) and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google (https://tools.google.com/dlpage/gaoptout).

Social media

Firstsource also uses interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information

External links

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Information given by the user

We may receive and store any information which you enter on our website or give us in any other way, such as:
We do not share any personal information with any third parties. When completing a web form, we will store and process personal data.

Case 1: Forms on the contact page marked “Suppliers”, “Recruitment”, “Employees”, “Media/Press”, “Investors”, “Analysts” and “Other”

We will gather your name, phone number, email address, company and job title (if applicable), Firstsource office you wish to contact (if applicable), and an optional message.

Your details and message will be:
a) sent via email to the relevant person within the organisation
b) stored in our database for a period of no more than 60 days before permanent deletion

This information can be removed by request by contacting us.

Case 2: All other web forms (excluding job applications)

We will gather your name, phone number, email address, location down to city level, web page on which you filled out the form, actions taken on our website, company and job title, industry, the solutions you are interested in, and an optional message.
We will also ask in a clear manner for your consent to a) receive marketing communications, and, separately, b) receive personal emails from Firstsource employees, such as business development representatives. These options will either be presented as checkboxes, or be clearly indicated in the form title, e.g. “Sign up for our mailing list”
We will also ask in a clear manner for your consent to a) receive marketing communications, and, separately, b) receive personal emails from Firstsource employees, such as business development representatives. These options will either be presented as checkboxes, or be clearly indicated in the form title, e.g. “Sign up for our mailing list”
Your details and message will be stored in our marketing automation system indefinitely. If you opted in to receiving marketing communications, you will be added to the general mailing list and any other mailing lists based on your indicated industry and desired solutions. You may unsubscribe at any time by emailing marketing@firstsource.com or clicking “Unsubscribe” at the bottom of any marketing email.
If you opted in to receiving personal messages, your details and message will be sent to a relevant member of our business development team. Your details may also be stored in Salesforce, our CRM system.
By submitting a web form in this second case, you consent to the processing of data about you by ActiveCampaign in the manner described in ActiveCampaign’s Privacy Policy (https://help.activecampaign.com/hc/en-us/articles/218789997-Privacy-Policy) and for the purposes set out below. You can contact them at any time if you would like to access or edit your data or if you have any questions about your data and how they are using it (https://www.activecampaign.com/contact/)
By opting in to receive personal messages, you also consent to the processing of data about you by Salesforce in the manner described in Salesforce’s Privacy Policy (https://help.salesforce.com/articleView?id=Salesforce-Services-Trust-and-Compliance-Documentation&language=en_US&type=1) for the same purposes.
You can contact us at marketing@firstsource.com at any time to remove your information.
We will not, without your explicit consent, disclose to anyone outside of Firstsource Solutions Limited any personal information you provide to us when you visit the website.
The data we would like to collect via forms is:
Personal data type:
Source (where Firstsource obtained the personal data from if it has not been collected directly from you, the data subject):
First and last name
Data subject
Email address
Data subject
Phone number
Data subject
Company
Data subject
Job title
Data subject
Firstsource office you wish to contact
Data subject
Your industry *
Data subject
How can we help / desired solutions *
Data subject
Conversion page *
Conversion page *
Past activity on our website *
Cookies
Location (down to city level) *
IP address
Marketing consent *
Data subject
Sales consent *
Data subject
Message
Data subject
* Only relevant for forms in Case 2 (details above)
Automatic information
We may at some time, receive and store certain types of information whenever you interact with us, e.g. the use of cookies

E-mail communications

To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Firstsource.com if your computer supports such capabilities.
Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at any time.

Information from Other Sources

We might receive information about you from other sources and add it to our account information.

What do we use personal data for?

We use personal data to provide you with information that you have requested, including marketing purposes, sales and to process online applications.
Firstsource collects information including your Internet Protocol address, which will be anonymised, browser type, browser language, the date and time of your query. This information is collected in the interest of identifying any issues with the site, to establish which areas of the website are used more frequently and to help improve the website.
Information provided through the web forms including name, email address and contact number will only be used for the purpose of the web form submission including new customer contact, media enquiries and marketing. This will be processed under the lawful basis of consent.

Security

This website has security measures in place to protect the loss, misuse, and/or alteration of information under our control. The data resides behind a firewall, with access restricted to our authorized personnel. We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data.

Disclosure and transfer of personal information

Firstsource keeps your personal information confidential except where disclosure/transfer of personal information is required by an order under the law for the time being in force or by Government agencies including law enforcement agencies having authority of law, upon their request in writing, even without obtaining your consent.
However, sometimes Firstsource uses third parties to process your information. Firstsource requires these third parties to comply strictly with its instructions and not to further transfer your personal information.
Firstsource also requires that they do not use your personal information for their own business purposes, unless you have explicitly consented.

Access to information and your rights

You have the right to access the information held about you and the right to have any inaccuracies corrected in the personal data we hold about you by contacting marketing@firstsource.com.

Complaints

Supervisory authority contact details
Data Protection Officer (DPO)
Contact Name:
Information Commissioners Officer
Data Protection Officer
Address line 1:
Wycliffe House
Space One
Address line 2:
Water Lane
1 Beadon Road
Address line 3:
Wilmslow
London
Address line 4:
Cheshire
W6 0EA
Address line 5:
SK9 5AF
Telephone:
01625 545 745

Contacting us

If you have any questions or concerns about this Privacy Policy, or your dealings with this website, you can contact marketing@firstsource.com for clarifications.

Our Data Protection Officer can be contacted at Firstsource Solutions UK Limited, Space One, 1 Beadon Road, London, W6 0EA

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